UK iPhone 5s and 5c Thread

[Godzirra]

You misunderstand the basics there, in the UK you have the right to commence action for breach of contract against the retailer for 6 years, that isn't the same as a warranty and it's up to a court to decide if the contract was breached (unlikely in the case of a phone with wear and tear).

You might want to read up on the Sale of Goods Act 1979 to familiarise yourself with what it actually means.

Well said, and the customer would also have to prove that the fault was there from the start.

Apple are pretty strict on the EU 6 year thing, and they can still refuse to sort a problem out, as per their terms and conditions, and certain guidelines for portable devices, iPhones, etc.

 

[Kiretas]

I've noticed that the power button rattles on my new 5S, given that I've got a 4S and a 3G still, by comparison they make no noise.

It's not a deal breaker, but its far more significant than the gyroscope thing, its just annoying as when you lift up to you ear for a phone call, you can hear it rattle, even if you only move your hand a bit.

I don't really want to return it, so I presume it means waiting a few months to see if its fixed and then try and ask for one then.

 

[gCloud]

Yes.

Heres the thing though. In the UK we get a statutory 6 year warranty. Not just the one year apple tell you about. However, this 6 year warranty is with the place you bought it from. So CPW. For those of us who bought from apple, its like a 6 year applecare

http://www.apple.com/uk/legal/statutory-warranty/

try ringing apple care after the 90 day period, any ticket u open will cost u £25.

also a refurb "service unit" unit is not necessarily made of brand new parts even if it was put together on launch day.

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I've noticed that the power button rattles on my new 5S, given that I've got a 4S and a 3G still, by comparison they make no noise.

It's not a deal breaker, but its far more significant than the gyroscope thing, its just annoying as when you lift up to you ear for a phone call, you can hear it rattle, even if you only move your hand a bit.

I don't really want to return it, so I presume it means waiting a few months to see if its fixed and then try and ask for one then.

go to an apple store and see if the display units do the same then decide.

 

[Kiretas]

go to an apple store and see if the display units do the same then decide.

Well according to the threads on here, that is the case, so therefore the reason why I figured its a case of waiting.

 

[judethat]

Gold 64GB finally turned up. Loving it. Looks great in the light blue Apple case.

 

[runeapple]

better to use floor than desk

I doubt it as my work and home have carpet on every floor - that's got to have an effect.

But I used a level to compare to an actual device - I'm not guessing something is straight. Granted I did test with the level after the phone.

 

[scottish]

If you phone AppleCare and they offer a replacement you will have it next working day. A UPS man turns up, hands you a new box and pops your old phone in a jiffy bag. Job done. Thats if you go for the express option.

Otherwise you will be without a phone for a week

Not in my experience. I have been told I have to return the defective unit and will then receive the new one.

 

[Mercenary]

Not in my experience. I have been told I have to return the defective unit and will then receive the new one.

That's standard service. Ask for express replacement. They put a hold on your credit card for the amount and ship one out that day. When they get the old one back. The hold is released.

 

[scottish]

That's standard service. Ask for express replacement. They put a hold on your credit card for the amount and ship one out that day. When they get the old one back. The hold is released.

Ok thanks will give them a call. When using the express service do they ship out a retail version?

 

[gadget123]

Mine arrived yesterday two days earlier than expected. Took just over two weeks.

 

[Mercenary]

Ok thanks will give them a call. When using the express service do they ship out a retail version?

They ship out a white box unit. Which, despite what people here are saying is a brand, new unit. Just in a whey box instead of a retail box

Usually a white box unit is re-manufactured or made from old parts but think about it for a second people. The phone has been out for 3 weeks, my phone was made 3 weeks ago. No way it can be made from old parts.

 

[ItsWelshy]

I've noticed that the power button rattles on my new 5S, given that I've got a 4S and a 3G still, by comparison they make no noise.

It's not a deal breaker, but its far more significant than the gyroscope thing, its just annoying as when you lift up to you ear for a phone call, you can hear it rattle, even if you only move your hand a bit.

I don't really want to return it, so I presume it means waiting a few months to see if its fixed and then try and ask for one then.

rattles in mine too, bro.

 

[scottish]

They ship out a white box unit. Which, despite what people here are saying is a brand, new unit. Just in a whey box instead of a retail box

Usually a white box unit is re-manufactured or made from old parts but think about it for a second people. The phone has been out for 3 weeks, my phone was made 3 weeks ago. No way it can be made from old parts.

Ok I've called and I'm getting a replacement retail unit. It's being expedited and currently shows 17-21 Oct as delivery date. The guy told me I can hold on to the defective one until I receive the replacement. Does contradict the email I received last night but hey ho.

 

[gCloud]

They ship out a white box unit. Which, despite what people here are saying is a brand, new unit. Just in a whey box instead of a retail box

Usually a white box unit is re-manufactured or made from old parts but think about it for a second people. The phone has been out for 3 weeks, my phone was made 3 weeks ago. No way it can be made from old parts.

I think that any part in the 5s that is in common with the 5 or the earlier ( at least the flash memory) will be old and from reject phones except for the outer shell the screen and the battery. if one is still inside the 1st 14 the should not settle for a refurb. even if all parts are new u will have a handset with a serial number at does not match the box which will affect ur resale.

it is not necessarily a brand new unit. try to get someone I apple care to say so, the maximum they will go is "as new"

 

[jockey0924]

I'm worried that mine has been in the preparing for dispatch stage for 4 days.

Image

Have you updated to 'Dispatched'?

Same model as yours ordered night of 25th, turned to 'Preparing...' yesterday. I really don't want to copy your experience (4 days)

 

[Londoncity]

I think that any part in the 5s that is in common with the 5 or the earlier ( at least the flash memory) will be old and from reject phones except for the outer shell the screen and the battery. if one is still inside the 1st 14 the should not settle for a refurb. even if all parts are new u will have a handset with a serial number at does not match the box which will affect ur resale.

it is not necessarily a brand new unit. try to get someone I apple care to say so, the maximum they will go is "as new"

Do you really believe Apple are building hybrid 5/5s models to send out as service units?

I believe they are simply taking a percentage off the end of the production line and putting them in white boxes to use as service units.

 

[Amiz]

Apple hasn't shipped out all online orders which were placed on the 20th which is starting to worry me...

 

[alFR]

Apple hasn't shipped out all online orders which were placed on the 20th which is starting to worry me...

Given it still says "Dispatched: October" on the online store for orders placed today, it's hard to understand why they're not further through the orders by now. At this rate orders placed today will be shipping after the iPhone 6 is out...

 

[gCloud]

Do you really believe Apple are building hybrid 5/5s models to send out as service units?

I believe they are simply taking a percentage off the end of the production line and putting them in white boxes to use as service units.

who said hybrid? I am talkin about components both phones have in common.

anyway, good that people going for refurbs and are happy with them , leaves more retail units for the rest of the population. win/win.

 

[Amiz]

Phoned Apple today and flipped about my order. They said "We are unable to divulge that information". Almost 3 weeks waiting, I'll give it 1 more week then I'll cancel and order a S4, no hassle no waiting.

Plus the Apple Online Store went live in the UK at 9am, maybe I'm wrong but the site wasn't loading properly.

 

[Londoncity]

who said hybrid? I am talkin about components both phones have in common.

anyway, good that people going for refurbs and are happy with them , leaves more retail units for the rest of the population. win/win.

I'm not aware of Apple issuing 'refurb' units , I've know of service units.

Where did you get the info that the service units are refurbished and not new ones taken from the production line?

 

[jockey0924]

Phoned Apple today and flipped about my order. They said "We are unable to divulge that information". Almost 3 weeks waiting, I'll give it 1 more week then I'll cancel and order a S4, no hassle no waiting.

Plus the Apple Online Store went live in the UK at 9am, maybe I'm wrong but the site wasn't loading properly.

They are making a real gold one for you, just be patient
[Top secret!!!]

 

[tomtom101]

So up to what date has apple shipped the iphones? Are they still catching up on the launch day orders? Especially the space gray 5s 32gb.... Because that's the one I'm waiting on?

 

[sleepylegs]

So up to what date has apple shipped the iphones? Are they still catching up on the launch day orders? Especially the space gray 5s 32gb.... Because that's the one I'm waiting on?

I ordered on the 23rd and received mine (32gb silver) yesterday.

 

[kmpowell]

Phoned Apple today and flipped about my order. They said "We are unable to divulge that information". Almost 3 weeks waiting, I'll give it 1 more week then I'll cancel and order a S4, no hassle no waiting.

Plus the Apple Online Store went live in the UK at 9am, maybe I'm wrong but the site wasn't loading properly.

No, the UK store went live at 00:00 on the 20th. If you were on the App you could order from 23:55 on the 19th.