Okay, so with this faulty RETAIL purchase. Do I have to take it back to the store or can I ship it off and get refunded?
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UK iPhone 5s and 5c Thread
- Thread starter Taylor-C
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Here's my timeline of events as posted a few days ago. It has been a rather convoluted process.
When I called I got through to a voice recognition system. Try saying aftersales or customer service or "i want to speak about my order". It then asks for the order number. It then gives a stream of information such as when ordered/delivery info. It then asks if you need anything else to which I said "let me speak to someone". Hope you can get it working. If you stay silent it will probably put you through to a real person who can direct your call.
Who told you that you would get a replacement phone but no box? AppleCare?
If you could get into an Apple store why didn't you just make an appointment with a Genius and have it replaced by them? That's what I did with my 4 when it had a dodgy screen, they keep a stock for just that reason.
UK iPhone 5s and 5c Thread
My iPhone is there to keep it company
I think our phones might be waiting for the phones that have been dispatched today coming from Shenzhen. They've got to be put on a flight soon!
My iPhone is there to keep it company
I think our phones might be waiting for the phones that have been dispatched today coming from Shenzhen. They've got to be put on a flight soon!Haha, I couldn't agree more! It's been a shambles. I reckon you could be right on the 5C front, shame it hasn't really worked though
I might be cheeky and ask for a free case
My iPhone is there to keep it company
I reckon you're right actually.
I might be cheeky and ask for a free case
I was debating on whether to do that! Apparently, they send certain people a survey on how they've found the ordering experience! For their own sake, they won't want to send me one
100% agree. Phones coming from Shenzhen surely must be there by now!?
UPDATE: Arrival Scan in Chek Lap Kok
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My poor husband has had to put up with checking my Apple status at all hours of the night and now it has been replaced with the UPS tracking site! I can see it is going to be a long night.
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"Not ideal" from a selfish point of view - I want my iPhone!! Thats all.
I have every confidence in UPS.
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"Not ideal" from a selfish point of view - I want my iPhone!! Thats all.
I have every confidence in UPS.
That's it then! Let's hope the 05:00 Dubai flight collects them all.
However, if your phone arrived at HK at 02:15 that means all our phones could have got the Anchorage flight and the earlier Dubai flight!
What's the difference? You go in, hand over the broken one, then you get a brand new phone, you keep all of your box and accessories etc and they hand you a brand new handset out of a white box.
Done and dusted with no waiting.
That's it then! Let's hope the 05:00 Dubai flight collects them all.
However, if your phone arrived at HK at 02:15 that means all our phones could have got the Anchorage flight and the earlier Dubai flight!
That would've been already updated on the UPS site wouldn't it?
It's 04:20 in China right now, so not long. It is possible that they might already be on a flight and the UPS site hasn't updated.
Yes, but when you come to sell it, the serial number doesn't match the one on the box, which CAN (and often does) reduce the re-sale value, as there's no way to prove the handset isn't faulty.
Plus, I purchased one (now two actually, due to Apple's incompetence and difficult to find phone numbers) BRAND NEW, SEALED, iPhone 5S and had it delivered just last Monday. I don't want a 'new' iPhone, which isn't officially 'new'.
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I got through to that, but they're closed. I'll try tomorrow. This means that I'm going to have to make another trip though as I assume I can't return a faulty RETAIL STORE order unless I go back to the store. At least I can take it to the nearer Apple Retail Store (nearest had no stock so had to go further), I assume?
AppleCare, who said they could send me a 'new' (i.e. just phone) in 3-5 days, or a 'new' phone overnight, but at a charge of £29 and by putting a hold of the cost of a new iPhone on my debit card. It was almost like it was my fault!
I couldn't find a way to talk to after-sales at that point so I went to the Apple Retail Store and had to pay more for a 64GB (had a 32GB before) in a different colour (okay colour doesn't really matter), which was an hour each way. AND, to finish it all off, it's faulty too.
Oh well done Apple, well done.
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Oh fantastic. They better take it back at any Apple Store.
I am confused you say store retail purchase then you say delivered??
either way you need to contact the point of purchase. if you want a brand new retail unit.
They give you a receipt detailing the new phone so that would show what had happened.
I appreciate that you want what you want but there was a way of achieving it much quicker.
If they are not due for delivery for a couple of days yet UPS will hold them where they have the most storage capacity. Once sent out of HK they can be delivered to your door in 24-36 hours.