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UK iPhone 5s and 5c Thread

smr said:
The agreement to extend my return period to 30d did not show on my online account (the refund or replace option disappeared online on day 14). So when I decided I wanted a replacement I placed my own new order online, as I want to keep the option to return for a refund (I don’t mind the extra temporary £709 on my AMEX, and I’m not sure Apple would allow me to keep the extended return option with a replacement).

I then phoned the online store to request a refund. I told the guy what my plan was, and he said that was fine, my old order will be refunded and my new order would be expedited. This does not appear to have happened.

When I phoned again, I was told that this was the wrong procedure so my new order is at the back of the queue (and there is nothing they can do…). It seems replacement orders are only expedited when they have the same order number.

So who is right? The guy who said my new order would be expedited or the second advisor who said it can’t?
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I can't say what is right since I don't know their policies but it seems like the first guy has misinformed you. They probably don't have the ability to expedite an order even if they want to.
 
gCloud said:
afaik, if your online order does not say "replacement" it will not be expidited to 3-5 days. Maybe try your luck in store and cancell online order.
Has your refund been processed?
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scottish said:
I can't say what is right since I don't know their policies but it seems like the first guy has misinformed you. They probably don't have the ability to expedite an order even if they want to.
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I think you are both right.

I might get one in an Apple Store if I happen to be passing one in the next couple of weeks, especially as Space Grey seems the most likely colour to be in-stock. Otherwise I can wait an extra two weeks. I might just be kidding myself, but I hope the chances of getting one without an issue increases over time as they refine the production process.

At least my new online order resets my returns clock, so if there is an issue with the next one I will request an official (expedited) replacement next time.

I'm planning keeping the 5s for a long time. Previously I have replaced my iPhone every two years. But the lack of pre-orders and then the quality control issues with the 5s have taken the gloss off this upgrade. I'm now aiming to keep the 5s for at least three years. I was considering getting a retina iPad mini, but it looks like supplies will be very tight, so I will probably stick with my iPad 3 for another year to two as well.
 
Looks like stores are catching up now. Since the Ipad Air has launched the 5s has had the limelight taken off it a bit thank goodness. Will be checking my store tomorrow and according to last phone call should be in luck.
 
smr said:
I think you are both right.

I might get one in an Apple Store if I happen to be passing one in the next couple of weeks, especially as Space Grey seems the most likely colour to be in-stock. Otherwise I can wait an extra two weeks. I might just be kidding myself, but I hope the chances of getting one without an issue increases over time as they refine the production process.

At least my new online order resets my returns clock, so if there is an issue with the next one I will request an official (expedited) replacement next time.

I'm planning keeping the 5s for a long time. Previously I have replaced my iPhone every two years. But the lack of pre-orders and then the quality control issues with the 5s have taken the gloss off this upgrade. I'm now aiming to keep the 5s for at least three years. I was considering getting a retina iPad mini, but it looks like supplies will be very tight, so I will probably stick with my iPad 3 for another year to two as well.
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Good luck whatever you do!
 
rich32gb5s said:
Looks like stores are catching up now. Since the Ipad Air has launched the 5s has had the limelight taken off it a bit thank goodness. Will be checking my store tomorrow and according to last phone call should be in luck.
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I was in an Apple store yesterday and a girl came in asking about a 5s and the apple employee told her that they had every colour and every size except for 16gb Gold so yes stocks are finally getting through
 
xdustydreamx said:
Like mine... When I ordered on the 13th. Guess it's down to the factory it comes from?
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I think we're on the same shipment, they departed China today, apparently they should arrive at Korea today, then go off tomorrow towards somewhere in Europe near to England and then ship to England either tomorrow evening or Wednesday. They'll definitely reach us by Friday.
 
AlexSykes said:
I think we're on the same shipment, they departed China today, apparently they should arrive at Korea today, then go off tomorrow towards somewhere in Europe near to England and then ship to England either tomorrow evening or Wednesday. They'll definitely reach us by Friday.
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They will sleep in korea tonight, leave tomorrow to germany be delivered on wed.
 
gCloud said:
They will sleep in korea tonight, leave tomorrow to germany be delivered on wed.
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Sleep in Korea to give Samsung/HTC a chance to check out more technology to rip off? ;)

That's good though, it may have taken a while but I'm impressed with how quickly they sort out hand overs once they leave the factory.
 
AlexSykes said:
Sleep in Korea to give Samsung/HTC a chance to check out more technology to rip off? ;)

That's good though, it may have taken a while but I'm impressed with how quickly they sort out hand overs once they leave the factory.
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Not so impressive, see below, that was impressive.

Location Date Local Time Activity
Croydon, United Kingdom 10/14/2013 7:30 A.M. Out For Delivery
10/14/2013 6:24 A.M. Arrival Scan
Stansted, United Kingdom 10/14/2013 4:12 A.M. Departure Scan
Stansted, United Kingdom 10/13/2013 11:45 P.M. Arrival Scan
Koeln, Germany 10/13/2013 11:41 P.M. Departure Scan
10/13/2013 8:27 P.M. Import Scan
Dubai, United Arab Emirates 10/13/2013 4:57 P.M. Departure Scan
10/13/2013 9:29 A.M. Arrival Scan
Chek Lap Kok, Hong Kong 10/13/2013 5:51 A.M. Departure Scan
10/13/2013 2:15 A.M. Arrival Scan
Shenzhen, China 10/12/2013 11:55 P.M. Departure Scan
10/12/2013 9:53 P.M. Origin Scan
China 10/12/2013 9:59 A.M. Order Processed: Ready for UPS
 
AlexSykes said:
I think we're on the same shipment, they departed China today, apparently they should arrive at Korea today, then go off tomorrow towards somewhere in Europe near to England and then ship to England either tomorrow evening or Wednesday. They'll definitely reach us by Friday.
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Think they are on the same shipment. Mines arrived in Korea.
 
gCloud said:
Not so impressive, see below, that was impressive.

Location Date Local Time Activity
Croydon, United Kingdom 10/14/2013 7:30 A.M. Out For Delivery
10/14/2013 6:24 A.M. Arrival Scan
Stansted, United Kingdom 10/14/2013 4:12 A.M. Departure Scan
Stansted, United Kingdom 10/13/2013 11:45 P.M. Arrival Scan
Koeln, Germany 10/13/2013 11:41 P.M. Departure Scan
10/13/2013 8:27 P.M. Import Scan
Dubai, United Arab Emirates 10/13/2013 4:57 P.M. Departure Scan
10/13/2013 9:29 A.M. Arrival Scan
Chek Lap Kok, Hong Kong 10/13/2013 5:51 A.M. Departure Scan
10/13/2013 2:15 A.M. Arrival Scan
Shenzhen, China 10/12/2013 11:55 P.M. Departure Scan
10/12/2013 9:53 P.M. Origin Scan
China 10/12/2013 9:59 A.M. Order Processed: Ready for UPS
Click to expand...

That's definitely more efficient compared to this shipment sitting in China over the weekend. Many said their iPhones arrived early week, but that involved lots of movement over the weekend, according to mine it was in China from November 1st until November 4th (today) when it finally departed in the morning.

Still, other packages from other companies (Nike) done by UPS are done so badly. I ordered some NikeiD's and they went China, Dubai, Germany, back to China, back to Germany, France and then finally arrived in Stansted.
 
AlexSykes said:
That's definitely more efficient compared to this shipment sitting in China over the weekend. Many said their iPhones arrived early week, but that involved lots of movement over the weekend, according to mine it was in China from November 1st until November 4th (today) when it finally departed in the morning.

Still, other packages from other companies (Nike) done by UPS are done so badly. I ordered some NikeiD's and they went China, Dubai, Germany, back to China, back to Germany, France and then finally arrived in Stansted.
Click to expand...

12 october was a saturday
 
I live in the UK, but I had to import my silver 5s from the US. The EU model is disgraceful for LTE support. I don't know why we have poor LTE support for our model.
 
Manatlt said:
I live in the UK, but I had to import my silver 5s from the US. The EU model is disgraceful for LTE support. I don't know why we have poor LTE support for our model.
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Presumably you mean for LTE support abroad as the UK model covers all the UK bands? Are there specific bands you require?
 
Bazooka-joe said:
Bristol Cabots Circus. Looks like the Southgate store in Bath also have plenty of stock
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Cheers - unfortunately the wrong end of the country for me, but I might try my 'local' stores (Birmingham and Solihull) if I get time later this week.

But it does look like the UK in-store stock situation is improving.
 
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