I wish EE would release a little more info or send a confirmation alert. I have been 'promised' on two occasions it'll be 19th delivery but still... The website does however say "delivery within 7 days", still.
I made my order over the phone last night. Didn't ask for my email or anything and right before I said don't you want my email so you can send me a confirmation email? She said, oh yeah sure.
Called again this morning, they said their system was backed up and I should receive an email confirmation soon. Got home and by 8pm nothing so I called up again. Very nice guy and said that the original person had to send an email out and if I hadn't received one that it's not coming. He said there was no way to do an email confirmation, but could write up an email himself and send it manually. Said it be done in 10 minutes. Nearly 2 hours later no email so I called once more. Guy said since I've called several times about this, they would send an email while I stayed on the phone (comment was a bit insulting but he was nice enough about it). Got the email, very simple, just how much I paid, what I ordered, and my plan and contract length. He just wrote it out and had to send it from a colleague's computer as he didn't have email abilities.
The staff were all nice enough but obviously couldn't easily send email confirmations and just say yeah OK rather than tell you the truth.