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Unable to Verify Update - 7.0.2, Series 4
- Thread starter cruzin
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I've been having this issue for weeks, actually reported to Apple before this thread - 30/09 - as I was searching for ages before I got in contact to see if anyone else had the same issue.
Been through every troubleshooting step with them, including screen share enabled diagnostics and updates, screen recordings of the issue with time stamped logs/diagnostics, full apple store inspection of the device, different wifi, cellular, and most recently new phone, all of which apparently passed to engineering teams.
I've just come off the phone with my advisor, who advised that it has been once again passed to the engineering team, and may be a few weeks before I hear anything. But other people are reporting the same issue.
Having just searched again and found this thread I'll try all your troubleshooting steps and report back.
For full info, Series 4 replacement watch that was updated to WatchOS 7. iPhone 11 Pro running iOS 14, 14.1, 14.2 all through beta and final releases. Most recently iPhone 12 running 14.2
Been through every troubleshooting step with them, including screen share enabled diagnostics and updates, screen recordings of the issue with time stamped logs/diagnostics, full apple store inspection of the device, different wifi, cellular, and most recently new phone, all of which apparently passed to engineering teams.
I've just come off the phone with my advisor, who advised that it has been once again passed to the engineering team, and may be a few weeks before I hear anything. But other people are reporting the same issue.
Having just searched again and found this thread I'll try all your troubleshooting steps and report back.
For full info, Series 4 replacement watch that was updated to WatchOS 7. iPhone 11 Pro running iOS 14, 14.1, 14.2 all through beta and final releases. Most recently iPhone 12 running 14.2
Thanks mine was a series 4 replacement from Apple GPS/LTE sport.
Same issue and having an apple callback today after submitting all the above to that engineering Dropbox link.
quick update, been through everything suggested in this thread with no luck.
Have fired an email off to Apple CS summarising the issue and various threads around the internet now. Also flagged some of the steps you guys have highlighted in the hopes they can advise CS and others to try and potentially resolve their own issues. Will keep you updated as and when I find a resolution
Have fired an email off to Apple CS summarising the issue and various threads around the internet now. Also flagged some of the steps you guys have highlighted in the hopes they can advise CS and others to try and potentially resolve their own issues. Will keep you updated as and when I find a resolution
a lot of folks have reset their watches and cannot update the software because the S3 has to be paired first, I believe. Therefore, for the time being I’m stuck with this:
As mentioned above. Tried that with everything else from the thread, both from the phone and watch itself. Did not work
finally got the Beta software to work and install today after clean installing iOS 14.2 on my phone, unpairing and clean installing the watch, then installing the beta profile.
Hadn't noticed it was Dev Beta 2, so maybe that's why
Hadn't noticed it was Dev Beta 2, so maybe that's why
Last edited:
Update: I tried all the above including adding the beta software profile in attempts to try to get it updated. Always the same error.
After speaking to the apple support representative and forwarding the images to engineering, I am sending in my Apple Watch for "repair" today. We will see what happens. This is incredible.
After speaking to the apple support representative and forwarding the images to engineering, I am sending in my Apple Watch for "repair" today. We will see what happens. This is incredible.
According to the Apple Watch repair site, the watch was returned unrepaired because they couldn’t duplicate the issue. I was livid when I saw that repair status.
Yesterday the watch was delivered and they updated the software to 7.1!
I hope the future software updates do not run into this issue again and going to 7.1 fixed whatever was causing the initial issue.
Yesterday the watch was delivered and they updated the software to 7.1!
I hope the future software updates do not run into this issue again and going to 7.1 fixed whatever was causing the initial issue.
Attachments
I got one of those last week. "Couldn't duplicate the issue," yet when it was returned to me, it was upgraded. Ordinarily I am a stickler for knowing what went wrong, but after the fix, I figured that they have different tools. Like you, happy for the watch, but the troubleshooter in me wondered, what was it that killed this recent upgrade cycle? I guess we'll know next update if it was a temporary or permanent fix.
Yeah! Well it fixed one thing but brought about 2 more problems:
1) The watch battery is 100% and after 20-30 minutes of using it, it drops down to 10% battery with message to charge.
2) The watch refuses to shut down. After I swipe to shut down, it boots back up again regardless of the watch is on my wrist or not.
Yikes!! Sounds like you may be talking to Apple support again...
I was thinking an AW phone issue with mine, but that clearly wouldn't explain what you're seeing. Good luck!
I was thinking an AW phone issue with mine, but that clearly wouldn't explain what you're seeing. Good luck!
Recently I took the watch from the service and has a new firmware on it. But I paid for the upgrade because the warranty expired. I tried to explain that this was not my fall, but to no avail.
Strange situation, they damage the software of your watch, you pay for it.
Don't waste time, wait for the update.
Strange situation, they damage the software of your watch, you pay for it.
Don't waste time, wait for the update.
Wow I am sorry! If you don’t mind me asking how much did it cost for them to update your watch?
After talking with Apple support for my Apple Watch problems described above, they set up another repair because I was within the 90 days of the first device replacement. The repair center ended up replacing the watch again. When I received the watch, I was able to update the watch to watchOS 7.1 from 7.0.1. So far no battery or shut down issues.
Something isn’t right with the hardware if we are unable to update the software at home. It definitely is not an Internet or server issue because I was able to update this outdated replacement with no problem.
I am glad that Apple was able to help me out. But I am seriously doubting the quality of their products. It isn’t used to be anymore. Although I only have 90 days left of this device replacement of warranty, the next time I purchase an Apple Watch I would definitely get the Apple care warranty.
After talking with Apple support for my Apple Watch problems described above, they set up another repair because I was within the 90 days of the first device replacement. The repair center ended up replacing the watch again. When I received the watch, I was able to update the watch to watchOS 7.1 from 7.0.1. So far no battery or shut down issues.
Something isn’t right with the hardware if we are unable to update the software at home. It definitely is not an Internet or server issue because I was able to update this outdated replacement with no problem.
I am glad that Apple was able to help me out. But I am seriously doubting the quality of their products. It isn’t used to be anymore. Although I only have 90 days left of this device replacement of warranty, the next time I purchase an Apple Watch I would definitely get the Apple care warranty.
I am sorry to hear that! What do we think the problem is??
I am fortunate to say that my Apple Watch updated to 7.2 successfully without the "unable to verify error" after my long saga of related issues. This is on a warranty replacement AW 4.
The people who sent their watch in to get updated, are y'all having success updating?
Sorry, how did you reboot your watch? I reset my watch to factrory setting and tried to update - the same problem with iOS14.3 and watchOS7.2 ((((
This issue just started to happen to me after I updated my phone to 14.3 cannot get my Watch to update to 7.2 i've tried all the pairing unpairing steps nothing is working.... Also a S4....
Apple Support has submitted a ticket with the engineering team guess we will see what happens, I am starting to wonder if this is a phone related issue not the watch....
Apple Support has submitted a ticket with the engineering team guess we will see what happens, I am starting to wonder if this is a phone related issue not the watch....
At the end of this story.
Service support have helped me.
Somehow my watch got stuck in the middle of version. iOS13 told me that i couldn't use watchOS7 with iOS13
iOS14 asks me to update my watch to watchOS7.
But I definitely had watchOS6 before...
So the just installed watchOS7.2 using their services
Service support have helped me.
Somehow my watch got stuck in the middle of version. iOS13 told me that i couldn't use watchOS7 with iOS13
iOS14 asks me to update my watch to watchOS7.
But I definitely had watchOS6 before...
So the just installed watchOS7.2 using their services