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Unsuccessful atempts to get $20 unlimited data plan for iphone 2g

PPFee said:
Got your PM. It won't let you just select the $30 unlimited plan in OLAM, you either have to call and have a manager override and put it on your account, or simply wait with the sim in your 4s for a few days and eventually it will automatically make the switch for you, at which time you can just add the unlimited texts plan again. On the website or on the ATT iPhone account app does it show a 1500 txt option or no. Also were you planning on calling to have them switch your data plan or just letting the system sweep take care of it for you, or are you just realizing that you couldn't just do it from your account page on the website.
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Dont see the 1500 txt option on either the app or website. If I called ATT and talked to a rep, do I have to tell them I have an iphone 4s and give them the IMEI number off my phone or do I not tell them anything and let them assume I still have the iphone 2g? My main concern is the 200 text as I will definitely go over that in a few days. Thanks again for all the help.
 
The $10 - 1500 SMS Txt Message package is no longer available as feature. The other poster selected it while using the loophole and the original iPhone iTunes activation. You could have done the same thing. :confused:

You have a couple of options:

1. Call Customer Care and just telll the rep that you are upgrading to the iPhone 4S and the rep will update the IMEI on your account to be the iPhone 4S and then you will be able to select the $20 Unlimited SMS Txt Message plan. :)

2. If you really only want the 1500 SMS Txt Message plan you might consider using the loophole again and selecting the $10 - 1500 SMS Txt Message plan as part of the original iPhone iTunes activation step. While you could try calling Customer Care your experience will be some what random based on the skill of the individual rep.

Dave
 
unlimitedsway said:
Ok will do Sectaguy ill send you a message
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I only created this account to send a PM to unlimitedsway. He helped me a lot and I highly suggest his service to anyone who doesn't have an iPhone 2G or want to deal with it themselves. Painless process and now I'm on unlimited too.
 
This might be slightly off-topic but I'm on a family plan and 3 of my 5 lines have two options for "Data Unlimited for iPhone 4S". The one that is selected is feature code IHN3. The unselected one is IHN1.

According to the popup, IHN3 is "Automatically added for customers using iPhone without an eligible data plan." I upgraded those lines in the standard way by calling Customer Service so I'm not sure why there's a difference. One of the IHN1 lines was also upgraded in the standard way and one was upgraded by unlimitedsway (thanks unlimitedsway!)

Just wondering if there's anything to be gained by calling in and having the IHN3 lines switched to IHN1.
 
self said:
This might be slightly off-topic but I'm on a family plan and 3 of my 5 lines have two options for "Data Unlimited for iPhone 4S". The one that is selected is feature code IHN3. The unselected one is IHN1.

According to the popup, IHN3 is "Automatically added for customers using iPhone without an eligible data plan." I upgraded those lines in the standard way by calling Customer Service so I'm not sure why there's a difference. One of the IHN1 lines was also upgraded in the standard way and one was upgraded by unlimitedsway (thanks unlimitedsway!)

Just wondering if there's anything to be gained by calling in and having the IHN3 lines switched to IHN1.
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Are both of the lines unlimited? If so, I wouldn't bother.
 
Mikebuzzsaw said:
How long does it normally take for the feature to change from iphone unlimited +200 text to iphone 4s unlimited?
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I've seen hours, days, and even a full billing cycle. A lot of my buyers have told me that they use a lot (couple hundred megs) of data in a day or two immediately after the change (stream some google music or iTunes match, it will get you there quick) and that seemed to prompt ATT to bump the plan over to the $30. This is not definitive info, just a small pattern I seem to have noticed.

You can also try calling in, but I don't recommend it. If you get a d#ck rep, they technically have every right to refuse to give you the unlimited data on your 3G+ smartphone.
 
You could switch from unlimited 2g to 3g over chat. That's how I did. No questions asked. Just gave the rep. IMEI and SIM number of iphone 4S
 
Has anyone been able to do this to lines on a small business account? I'd like to set up a new 5 line 700 minute BusinessTalk plan and I'm confused by conflicting reports on various forums.

Apparently the first iPhone couldn't originally be provisioned to business accounts and thus the iTunes activation and data provisioning won't go through - is this correct?
 
lordofthereef said:
I've seen hours, days, and even a full billing cycle. A lot of my buyers have told me that they use a lot (couple hundred megs) of data in a day or two immediately after the change (stream some google music or iTunes match, it will get you there quick) and that seemed to prompt ATT to bump the plan over to the $30. This is not definitive info, just a small pattern I seem to have noticed.

You can also try calling in, but I don't recommend it. If you get a d#ck rep, they technically have every right to refuse to give you the unlimited data on your 3G+ smartphone.
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Mostly good info, except that no they do not have any right to refuse to give you unlimited data on the 3g smartphone once you have an unlimited plan, regardless of how you went about getting it, they can incorrectly think it doesn't exist or whatever, and yes you are 100% correct that when it comes to the rep its luck of the draw. However the luck comes into whether they are knowledgable or willing enough to know that the feature code exists and to know to get a manager override, however once you have unlimited data, 2g or otherwise, they do not have the right to tell you that you can not keep it whether you are switching to a new 3g phone or even 4g lte, unless you pick a capped plan at which point you can't go back. Im not correcting your statement just for the hell of it, i just don't want someone to see it and feel like they don't have a basis to continue to fight for a rep to make the switch for them.
 
you hit it right on the nose PPfee. It is in their policy to, give you the unlimited plan if you currently have a unlimited plan for a smartphone!! They are required to uphold this as long as this agreement is listed on their site. It is very hard to find now, so ill provide you with the link. Any one can use this. Best to copy and paste it from here:




http://www.att.com/shop/wireless/plans/data-plans.jsp

Down at the bottom of the page
In the box with the of course TINY writing on their site under the data usuage calculator, box & the let wifi save on usuage box, in the tiny writing it reads:


†If you already have a smartphone and data plan with AT&T (including an unlimited data plan) you are not required to switch to one of the new plans. However, if you want to save money, you may choose to switch without a contract extension.



Now as long as they dont take this away, it shouldn't be no problem....At least its NOT suppose to be. & I can make this data plan show the same day when i do this process. guaranteed. Other ways though, yes it can take hours, and some upon days to show if you can actually get it to work. But is still very very much so possible to on your own if you have access to the proper equipment.
 
PPFee said:
Mostly good info, except that no they do not have any right to refuse to give you unlimited data on the 3g smartphone once you have an unlimited plan, regardless of how you went about getting it, they can incorrectly think it doesn't exist or whatever, and yes you are 100% correct that when it comes to the rep its luck of the draw. However the luck comes into whether they are knowledgable or willing enough to know that the feature code exists and to know to get a manager override, however once you have unlimited data, 2g or otherwise, they do not have the right to tell you that you can not keep it whether you are switching to a new 3g phone or even 4g lte, unless you pick a capped plan at which point you can't go back. Im not correcting your statement just for the hell of it, i just don't want someone to see it and feel like they don't have a basis to continue to fight for a rep to make the switch for them.
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I promise, they do have the right to refuse it (sort of the same as them reserving the right to throttle your data if you use a lot as well as throw you on a tethering plan). I have had them say that it cannot be grandfathered. I've gone straight to the manage override and still been refused (the fact that this requires an override is evidence enough, I think). Going from even a 3G with unlimited data to a 4S would require no such override, even though the data plans fro those two devices are technically different). There is nothing forcing any rep to transfer the data over. You can keep calling back and hope you get a nicer rep, but I figure why bother? It will get done automatically and there is no reason to get your account potentially flagged IMO.

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unlimitedsway said:
†If you already have a smartphone and data plan with AT&T (including an unlimited data plan) you are not required to switch to one of the new plans. However, if you want to save money, you may choose to switch without a contract extension.
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The page this was linked from talks about choosing a new plan. This is a page of information for people running upgrades, not making alterations to their account. Technically speaking you don't "already" have anything. You are removing an old limited plan, and putting another UNlimited plan in its place.

Another example I have is I did an add-a-line to my own account (using the 2G iPhone) and wanted to walk in and buy another iPhone. When the rep saw the old iPhone plan he said they are specifically told not to grandfather that data into upgrades. Even with manager permission, he wasn't allowed to do it. They actually said they considered it abuse. So... I got the phone on the 200mb plan and went home and did my thing again. No problems since.

Either way, I am not looking to argue with anyone here. Just trying to share my knowledge and my experiences. To date my count is 264 activations that I have personally run. I am not talking out my rear. I am never going to recommend anyone call the rep, though I have had people that I ran activations for decide to call the rep anyway and everything turned out fine. IMO it isn't worth the potential account flag (I don't know that there is one for this specific case, but I don't know that anyone can say for certain there ISN'T one either). The "2G" data works perfectly fine at 3G speeds as soon as you pop the sim back into your 3G phone, even though it may read otherwise on your plan online for a few hours/days.

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dreamsound said:
Has anyone been able to do this to lines on a small business account? I'd like to set up a new 5 line 700 minute BusinessTalk plan and I'm confused by conflicting reports on various forums.

Apparently the first iPhone couldn't originally be provisioned to business accounts and thus the iTunes activation and data provisioning won't go through - is this correct?
Click to expand...

To my knowledge, this does not work for business accounts due to the actual activation process via iTunes (as you said). Converting a line to a business account line (after the fact) does work, however.
 
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lordofthereef said:
I promise, they do have the right to refuse it (sort of the same as them reserving the right to throttle your data if you use a lot as well as throw you on a tethering plan). I have had them say that it cannot be grandfathered. I've gone straight to the manage override and still been refused (the fact that this requires an override is evidence enough, I think). Going from even a 3G with unlimited data to a 4S would require no such override, even though the data plans fro those two devices are technically different). There is nothing forcing any rep to transfer the data over. You can keep calling back and hope you get a nicer rep, but I figure why bother? It will get done automatically and there is no reason to get your account potentially flagged IMO.

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i would like to see in writing where one can find out such information & also where in writing they have a "right" to refuse to put you on a unlimited plan. if you already have one. No matter if youve had it for 1 year, a week, a day, or a hour. "Technically" once youre done with this process once you see it on your account, and check from your phone, you got it or at least youre suppose to. and this rule applies to you. Because you are "upgrading" phones when you switch things back over to anything newer than the iphone 2G. anyone can ask at&t themselfs.

what i was talking about above is once the switch over is complete.
You then technically have unlimited data no matter how youve gotten it.
I have had customers have go to the store and use this exact link after they said that they could not do it. This link i can say from my customers work.

I too have triple digit activations at a 100% sucess rate & from sources outside of ebay before i even started there.
wheather it was there for upgrades policy info, or decoration. however you look at it. & ive had managers when i called in tell me the same thing about that like. They honor it because its in their policy that they are suppose to. Until this is gone, this link is link gold. It has been to a few of my customers. & if they see this post, they know who they are, and can feel free to post their reply.
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Look, not trying to argue here, just trying to share my experiences. They don't have in writing available to the public that they will throttle you when you are in the top 5% of data users or that they will slap you on a 4GB tethering plan if they catch you tethering with a third party app. Both situations do irrefutably happen, however.

Again, just sharing experiences, since that is what this thread is all about, right? If people want to call in and get a rep to switch them to the $30 unlimited, I am certainly not trying to stop them, just saying I have reason to believe it may result in a flagged account.

This will be my last post on this particular matter (to be precise, I am referring to the "to call, or not to call" question), since going back and forth is pointless. If you or anyone has questions specific to these statements I have made, I would still be happy to answer them to the best of my ability, however.

I sense you are getting a little defensive, perhaps since I offered my services on your "turf". The one and only reason I mentioned the number of activations I have done is to quantify my experiences with a number, not to compare one another. You obviously have great feedback, as do I, so there is no point in getting into it. Honestly, it was someone that found me as a result of this thread (and searching other threads I imagine) who said I should post here, and I did. Let's all just get along, shall we?
 
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lordofthereef said:
Look, not trying to argue here, just trying to share my experiences. They don't have in writing available to the public that they will throttle you when you are in the top 5% of data users or that they will slap you on a 4GB tethering plan if they catch you tethering with a third party app. Both situations do irrefutably happen, however.

Again, just sharing experiences, since that is what this thread is all about, right? If people want to call in and get a rep to switch them to the $30 unlimited, I am certainly not trying to stop them, just saying I have reason to believe it may result in a flagged account.

This will be my last post on this particular matter (to be precise, I am referring to the "to call, or not to call" question), since going back and forth is pointless. If you or anyone has questions specific to these statements I have made, I would still be happy to answer them to the best of my ability, however.

I sense you are getting a little defensive, perhaps since I offered my services on your "turf". The one and only reason I mentioned the number of activations I have done is to quantify my experiences with a number, not to compare one another. You obviously have great feedback, as do I, so there is no point in getting into it. Honestly, it was someone that found me as a result of this thread (and searching other threads I imagine) who said I should post here, and I did. Let's all just get along, shall we?
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not trying to argue with you either. Just sharing my experiences as well, & what my customers have told me. Yes youre right this is a free form open to anyone, but did find it a tad bit disrespectful to come on what you call & i quote "my turf" but, its all good.
 
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unlimitedsway said:
not trying to argue with you either. Just sharing my experiences as well, & what my customers have told me. Yes youre right this is a free form open to anyone, but did find it a tad bit disrespectful to come on what you call & i quote "my turf" but, its all good.
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I put it quotes for that very reason. Sarcasm :D Sorry if you took it literally.
 
lordofthereef said:
Again, just sharing experiences, since that is what this thread is all about, right? If people want to call in and get a rep to switch them to the $30 unlimited, I am certainly not trying to stop them, just saying I have reason to believe it may result in a flagged account.
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Just a quick question but what do you mean when you say AT&T will "flag" your account?
Like if I call and try to ask for my account to be switched what would or could they do and flag me for what?
 
Another Question

I've never done an activation through iTunes before and am choosing to try to do this myself, because it's my dad's account and he doesn't want to give out his social etc... I've been able to locate a working Iphone2 with a cracked screen that powers on and seems to work, but the touchscreen is not responsive. Will I need the touchscreen to be responsive during the activation? OR can I just plug it into the computer with itunes and put the sim card in?
 
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