Every day, I keep hoping someone will finally post pictures of their package here — proving we were all wrong to worry.
But day after day… still nothing.
But day after day… still nothing.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Upgrading Mac Studio storage
- Thread starter gilles_polysoft
- Start date
- Sort by reaction score
@gilles_polysoft hasn't been replying to customers for months now. He owes over $200k USD to 300+ customers whose orders are 6 months overdue. He continues to ignore and not refund these customers while lying about processing their refund requests.
File a chargeback for your order ASAP if you still can.
Hello @MonsieurBultra ,
Sorry to hear that you are having the same experience with Polysoft. As far as we have been able to determine from collective sharing of evidence here, the shop has not shipped anything since August at best, and there are customers with orders as far back as April 2025 that have not received anything.
Most of us at this point have filed for chargebacks or refunds because we believe that Polysoft is using money being collected from new orders to "backfill" old orders that are pulling out due to non-delivery. This gives the appearance of fraudulent conduct, and there have been regulatory complaints filed against the business with DGCCRF because of this.
If you are in France, I highly recommend consulting the excellent post from @Molecular1958 about how to pursue a refund, it may be highly relevant to your situation. Please also consider filling out your details in our ongoing tracking spreadsheet. This document is where we have been keeping watch of how many customers have not received shipments or refunds, and has been a big part of our collective ability to confirm that this had become a large-scale problem and not just a couple of missed orders.
If your order is showing "SEPA Dispute" then this is good news. It means that your credit card company has notified the payment processor of the chargeback and that it has been acknowledged by them. I don't think Polysoft sets that status in the order page, their payment processing APIs automatically set that state when the processor is notified of the chargeback.
In the dispute processes I am familiar with, Polysoft will have some set amount of time to reply to the chargeback, generally between 1-2 months. But for a dispute about non-delivery, they would have to provide evidence to the contrary, which obviously can't happen if nothing was shipped. If they don't reply by the deadline, you automatically "win" your chargeback and the case gets closed. But your money isn't really "yours" until your card company closes the case out, so just be aware of that.
I suppose they could also ship the product to you in response to the chargeback and cite that as the contrary evidence, but that would carry risks for them, if perhaps you bought a replacement product in the meantime. So that probably won't happen (if there even exists any items to ship.)
Refund is on my way ! Got news from my N26 bank.
Good luck everyone
Good luck everyone
uchlee
macrumors newbie
I am glad some of you are getting refunds.
This whole thread reminds me of when I (and many others) gave Andreas Haas thousands of dollars (each!) for a Modbook Pro and he walked with over 300,000 USD from Kickstarter. His lack of communication coupled with fake progress reports prevented many of us from trying to get refunds.
I hope it works out for everyone here.
MonsieurBultra
macrumors newbie
@gilles_polysoft
I still really hope we’re wrong. But please — post something.
Just share a real update — even a picture — of what’s going on behind the scenes.
Yes, I’m still optimistic. I believe this is the work of a skilled craftsman facing a tough period — trying to manage everything alone, one batch at a time. But your silence is sinking the ship.
It won’t stop some people — understandably — from asking for refunds. But at least it would show us that this was just a rough patch, something any business can go through.
Right now, with zero answers, we’re left with nothing but guesses and speculation. That’s the worst place to be.
Just give us clarity.
I still really hope we’re wrong. But please — post something.
Just share a real update — even a picture — of what’s going on behind the scenes.
Yes, I’m still optimistic. I believe this is the work of a skilled craftsman facing a tough period — trying to manage everything alone, one batch at a time. But your silence is sinking the ship.
It won’t stop some people — understandably — from asking for refunds. But at least it would show us that this was just a rough patch, something any business can go through.
Right now, with zero answers, we’re left with nothing but guesses and speculation. That’s the worst place to be.
Just give us clarity.
KlingmannMusic
macrumors member
Holy freaking ****, my AliExpress order just arrived and it seems they took a gamble by declaring the total value of the goods with 5 EUR. There was no customs fee, VAT or anything which means the total I've paid for this is 861,92 EUR. Also damn, those cards are freaking small.
I'm just waiting for the backup to finish now before I touch anything.
I'm just waiting for the backup to finish now before I touch anything.
terratoss
macrumors member
Never write such tings on web lol.
Ill inform the toll agency so they send you the bill.
PS: Download the firmware! Dont use the configurator to download it as it will take ages and will run into error.
KlingmannMusic
macrumors member
I just went the Apple Configurator way and it seems to have worked quite well on the first try?
Swapping the drives was actually quite straightforward even though getting the screws from the bottom cover off was tricky. I’d consider myself strong in terms of grip strength, but I had to get some leverage on the screws to loosen them. Overall the process didn’t take more than 15 minutes.
Recovery is now running.
Swapping the drives was actually quite straightforward even though getting the screws from the bottom cover off was tricky. I’d consider myself strong in terms of grip strength, but I had to get some leverage on the screws to loosen them. Overall the process didn’t take more than 15 minutes.
Recovery is now running.
Attachments
Surenmunoo
macrumors regular
He does not care about your loss and only cares that he scammed you guys. He reads the posts and chooses to ignore everyone that has paid him their hard earned money.
😡😡😡😡
I'm going to end up making the 500km journey that separates us, but it's not going to go well....
I'm going to end up making the 500km journey that separates us, but it's not going to go well....
For people with good enough internet (I do), doing a straight forward restore in Apple Configurator is supposed to be smooth. But for spotty connections, the process may fail midway and not saying helpful error messages. This is the same with restoring iDevices, that and also because pre-downloading the ipsw can let you choose the specific OS version to begin with, where the direct restore will automatically choose the latest supported macOS. What I did was to just let it install Tahoe anyway, I wanted to minimize factors that could screw the process up. Upon successful Tahoe restore I wiped it right away with a bootable NVMe SSD that has Sequoia installer on it. Worked fine.
Honestly your time would be better spent using the bank and credit card processes to get your money back. He apparently closed up the physical storefront some months ago, supposedly to work on all of the backorders, but for all we know it may be another sign of impending bankruptcy.
Either way, it seems there isn't a physical place to go to where you can have a conversation with anyone at the company currently. Since you are in the EU, you have solid consumer protection laws that will help you recover your money. The informative post that @Molecular1958 made recently has the specific steps you can take to reclaim your funds by citing the relevant EU laws.
Finally a good outcome from Polysoft, you ended up getting a comparable product for cheaper than if they ever got around to shipping to you 🤣
Pressure
macrumors 603
I understand the frustration, and I really wish I could be as certain as you — but I can’t say with full confidence (yet) that Gilles intended to scam us.
That said, it’s been over a week now that I’ve been checking his forum presence, his site, even sent a registered letter, contacted him through every possible channel (email, forum, support form, Google reviews) — and I’ve received no reply whatsoever.
I genuinely believed in his project and gave him the benefit of the doubt for weeks. But at this point, his continued silence is unacceptable and makes the situation worse.
If he’s still using his account and reading this forum — but choosing to stay silent — then that’s extremely damaging. Especially while still taking new orders on his site despite not fulfilling many older ones.
Even if this is the result of technical failure, delays or personal overload — ignoring paying customers is not the solution. If this leads to the bankruptcy of Polysoft, that would be a sad outcome for a company with decades of history. But intentional lack of communication, combined with continued sales, could carry serious legal consequences in France — including beyond the company (civil or even criminal liability for the business owner).
For now, I’m still hoping Gilles will step up and provide a real update to show good faith.
In the meantime, I have no choice but to continue legal actions to recover my funds.
If this process drags on or ends up in court, the amount claimed will be much higher than the initial order — because legal costs will be added.
Yzord
macrumors regular
This person Gilles is a man with serious issues. If you read the Google reviews of his company then you can imagine what kind of man he is. A man with IT skills, but when the problems are rising up he simply doesn't care anymore. He just don't give a f*ck. There are multiple clients which are waiting for more then a year (!!) for a simple reparation of their laptop. And at the end he always answers the bad reviews that the client is the problem, not he himself. He just don't give a **** about his customers. I am really stunned that this man can still open his shop as of today. And i really feel sorry for the people who are still waiting for their orders. Because maybe yes, it will be delivered. But this man has a serious lack of communication and that's not how you run a business.
maflynn
macrumors Broadwell
What do you call a company that continues to advertise product availability, doesn't ship said product, takes customers money, isn't responsive to queries and is quiet when trying to get your money back?
People have been waiting 3, 4, 6+ months, what else would you call it if it isn't fraud?
As Yzord pointed out, there’s clearly a pattern in how this business is being run — or rather, mismanaged. We may not be dealing with intentional fraud in the legal sense, but it’s increasingly evident that we’re dealing with a technician who promises more than he can deliver, without concern for customer timelines or expectations.
That’s particularly frustrating because SSDs — like the ones many of us ordered — have a very short window of relevance in the Apple ecosystem. At the pace things are going, they risk becoming obsolete before even reaching the customers.
We’re far from being able to prove intent to scam, but what we can observe is:
Sadly, that’s the part Gilles seems unwilling — or unable — to handle.
Let’s hope we’re proven wrong. But it’s getting harder to believe that day is coming.
That’s particularly frustrating because SSDs — like the ones many of us ordered — have a very short window of relevance in the Apple ecosystem. At the pace things are going, they risk becoming obsolete before even reaching the customers.
We’re far from being able to prove intent to scam, but what we can observe is:
- A recurring inability to manage delays or communicate transparently.
- A defensive stance in past public reviews — always blaming the customer.
- And an overall failure to assume responsibility when things go wrong.
Sadly, that’s the part Gilles seems unwilling — or unable — to handle.
Let’s hope we’re proven wrong. But it’s getting harder to believe that day is coming.
cybermaster69
macrumors newbie
I got a refund. 👍🏻 now looking on alixpress, anyone have a good recommendation for a good seller there?