I have a question for those of you that recently got refunded by way of chargebacks. When you report that you have been refunded, has your bank or card company also closed the case fully, or is it still an open case?
I'm asking because I see that my order status was moved to "Refunded" on the Polysoft website, but just today my card company reported an update that the dispute is still open because Polysoft has not responded to the investigation. I still "have my money back" in the sense that the balance is provisionally refunded to you by the card company while the investigation is still open, but I'm not considering this one done until the case is closed out, which looks like it could take up to another month.
Is anyone else in this position, or did your bank or CC close the case before you reported here that you were refunded?
I'm asking because I see that my order status was moved to "Refunded" on the Polysoft website, but just today my card company reported an update that the dispute is still open because Polysoft has not responded to the investigation. I still "have my money back" in the sense that the balance is provisionally refunded to you by the card company while the investigation is still open, but I'm not considering this one done until the case is closed out, which looks like it could take up to another month.
Is anyone else in this position, or did your bank or CC close the case before you reported here that you were refunded?