Internet Sales Phone #: 866-338-7390
Good luck! They are rather unfriendly today, at least when I called... and offered virtually no information, in fact, they confused me even further. My order status has been showing ship 10/14 since saturday, and they said my order won't be shipping until 10/21. Not completely convinced, as the VZW reps have been known to provide inaccurate information quite often throughout the past week. It also appears that they aren't shipping out in order of 'first come first serve' or with any type of rhyme or reason as initially indicated. So, there's still hope...
[I ordered at 11pm EST friday 10/7 16 GB black 4S through VZW website enrolling in a new plan.]