This is a conversation I had with a rep about the conflicting ship dates. As usual, take it with a grain but i'm hopeful this is an answer to most of your questions!
Your Chat Session ID is RT2826482725.
Hello, my name is MitzIrish. I’m happy to assist you with your question regarding your account.
How can I help you today?
Sam: HI there MitzIrish how are you?
MitzIrish: It's a pleasure to have you here on chat. My name is Mitz Irish . Let me extend a warm smile to you. How's your day going?
Sam: My day is going great thank you!
Sam: and Yours?
MitzIrish: I am having a lovely day.
🙂 Thanks for asking.
MitzIrish: That's good to know!
MitzIrish: I am more than glad to assist you today.
🙂
Sam: Well I have a quick question about a preorder I made.
Sam: I preordered the iphone 6s plus 128 gb Gold, and I placed my preorder at 3PM on Saturday 9/12. I was given a estimated ship date by 10/07. I was kind of bummed that i'd have to wait that long, but tonight my order status page on preorder.verizonwireless.com updated to "Your order has been sent to warehouse for shipment" and an expected shipping date of 9/22! Does that mean I have a chance of seeing it on Friday? I hope! My preorder number is 3304425xxxxxxxxx.
Sam: Forgot to mention clicking the link in the original email still says 10/07 so im confused. I hope the new one is a sign of hope?
MitzIrish: Thanks for bringing this concern to our attention Sam. I'll be glad to pull up your account and check the status of your order for the iPhone6s.
Sam: okay
🙂.
MitzIrish: I am still checking it. Please feel free to ask questions.
Sam: Well, as long as you dont cancel the order we'll be good
🙂. A buddy of mine asked someone in chat to check on something and ended up cancelling his order by accident
😉
MitzIrish: Oh my Gosh!! that was so terrible.
MitzIrish: NO worries I won't do that. I 'll be very much careful.
Sam: OK
🙂
MitzIrish: Sorry for keeping you waiting.
Sam: you're fine!
MitzIrish: I'm still checking it and making sure that I would provide the correct information to you.
Sam: sounds good to me! Is it looking like I may get it on the 25th?
MitzIrish: I am still confirming it.
🙂
Sam: ok
🙂
MitzIrish: Good news!!
Sam: yea?
MitzIrish: Since you are seeing on your order status that your order will be shipped 9/22 Yes there's a chance that you would get it on the 25th. YOu would receive a further notification once it is ready for pick up.
MitzIrish: Sounds good??
Sam: Yes it does
🙂. Thank you so much, I imagine that the link in my email to the order tracking site just had the 7th as an estimate and not a real number?
MitzIrish: I am so excited for your new phone.
MitzIrish: Yes that is correct Sam.
MitzIrish: The estimated wait time is actually until 10/07.
MitzIrish: We are still working on it because some orders are cancelled.
Sam: SO that expected delivery date on that page of 10/07/2015 is basically just wrong and the one on the preorder.verizon link is the accurate one?
MitzIrish: And it is a first come first serve so once a customer cancelled the order it will go to the next one.
MitzIrish: We still need to wait for further notification.
MitzIrish: BUt yes you have a chance to get it on the 25th.
MitzIrish: It should be.
Sam: but just to clarify, sorry for beating a dead horse, but the link at
https://preorder.verizonwireless.com/order saying it is being sent to the warehouse...that is 100% true?
Sam:
https://preorder.verizonwireless.com/order/common/searchOrder.jsp sorry thats the full address.
MitzIrish: That's is actually true. And I will still double check it to make sure that you would really receive it on the 25th. I will make a way to confirm it with other department..
Sam: ok thanks again so much
🙂
MitzIrish: All for you Sam!!
Sam: And to be 100% real, you are fantastic at your job. Really professional and very courteous.
MitzIrish: Sorry for the delay Sam.
Sam: you are 100% ok
🙂
MitzIrish: Oh, thank you so much you know that made me blush.
Sam: well you are going above and beyond and i appreciate it!
MitzIrish: Sam I have it confirmed that since you have receive the confirmation on the link regarding your order. Yes you will receive it on the 25th.
Sam: Awesome!!
MitzIrish:
😀 I am so happy for you.
Sam: I am just happy you were able to help. Like I said you made this so much easier than I expected. You have a beautiful day/night whichever part of the world you're from
🙂. Thank you so much.
MitzIrish: You are so welcome Sam.
MitzIrish: I see that you have been with us since 2007, I would like to thank you for being such a loyal customer and we really do appreciate your business. I want to check how's your over all experience been with Verizon?And how can we make it even better?
Sam: Honestly It's been great. I can't complain, nothing too bad on my end.
MitzIrish: Great to hear that you are having a great experience with our service. Here at Verizon Wireless, we strive to provide you with a world-class customer experience. I'll make sure that you'll get a same experience today!.
MitzIrish: I'm glad I was able to take the ownership to this issue. Thank you for being a loyal customers since 2007.
Your chat transcript will be sent to
aerojovi89@yahoo.com at the end of your chat.
MitzIrish: Would there be anything else that I can assist you with today? I am more than happy to assist you further.
Sam: No I believe I am all set, thank you again Mitz
🙂
MitzIrish: All for you Sam!!
