I too had a difficult time activating with the new sim. Popped it out and used my old aim and presto activation complete. I’ll mess with the 5g sim when I have more time. So far this phone is awesome and I love the Gold!
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Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)
- Thread starter Momof2.1107
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When I set it to 5G only, I get 4 full bars and 5G symbol stays on.. When I set it to 5G Auto, I get 4 bars, and it keeps flipping between LTE and 5G.
Go to the verizon web site on your computer, log into your account, and start a chat with a rep. They will get it all fixed for you.
Has anyone been able to do this in the last hour or so? I never got anyone. It just says someone will notify me when they're ready, and the tab actually signed me out due to inactivity for so long.
That pretty tells it all. They must be getting swamped with people unable to activate their phones. It must have something to do with 5G setup.
Good question. I called from my Fios landline but the agent was so on top of it and asked if I was calling from the line I was trying to move. He said most of the time that’s what he deals with and can do it but would just give some extra details to finish it vs have me hang on the phone to confirm it.
Are you trying to activate a regular sim or the e-sim. I spent an hour at Verizon trying to activate the e-sim so I can use the dual sim capabilities. After going back and forth with tech support, on the phone at the Verizon store, a tech came back and said that e-sim won’t work on the iPhone 12 until after 10/30. You have to use a physical sim until then.
For those having trouble activating, on the Verizon website it says, to avoid activation issues, turn off Find My iPhone on your old phone.
That's probably why i didn't have any issues. I had turned off my 11 pro, removed the sim, and then started up the 12 pro. After it activated, I turned my 11 Pro back on and transferred everything from the 11 to the 12.
I happened to read that before I activated both of our phones. I turned it off and had zero issues activating.
Search Swap Device on Verizon. They have really good directions. We bought 2 new phones on new lines. Then swapped the new phones to the old numbers this afternoon. Worked pretty slick after a quick restart on devices.
The buyer’s remorse is not the issue. If the wrong phone was sent, it would have been the same issue.
The issue is being told by Verizon reps what the options were in returning the phone and following what was told to us by Verizon. We could have saved a trip and refused acceptance with the UPS driver. We do as told, go to the store, and even when trying the option of doing only the return, no other purchase, the system says $300 is due. It doesn’t make sense to be unable to reverse a transaction and credits (which shouldn’t be applied anyway since they didn’t have the trade-in yet) in their system.
Whatever you want to think, Verizon has an issue with providing correct, consistent, and clear information AND their internal systems are terrible.
- People had to scramble to get “qualified” 5G plans because the ones most had wouldn’t qualify for the promos.
- People have to call in to get status on their orders shipping where some find out that “oh, no your won’t get to you by launch day after all, yeah, sorry.” When were they going to know this otherwise? At 9PM launch day when no delivery showed?
- I won’t get into how many calls and chats end with information that turns out to be incorrect.
Their system is terrible when a corporate store can’t process what happens online and vice versa. Oh, and I still haven’t been able to apply my Device Dollars to anything without it being manually done on the backend.
Their customer service is terrible when it takes several calls to reach someone who knows what they are talking about.
Their procedure training is terrible when you direct your customer to do certain steps and it turns out all of that is wrong or worse, oops, yeah, we forgot that the way we processed this, you’re going to owe us money.
No issues with billing though - calculates and sends due date reminders without fail, lol.
Anyway, my husband doesn’t care that HIS phone is delayed. He does care about getting wrong information and wasting time after following given directions. THAT is the issue.
I just died laughing here! Thank you for the morning laugh! As someone who is not a white woman or a Karen by any stretch, I appreciate the view into your own psychology and for you being the real life example that I can use for future discussions. Thank you and may you continue to be blessed.
Did you get the new phones as 5G and the old phones were 4G? I’m just curious if swapping those out will make a difference.
My 256 Silver 12 Pro was ordered at work on 10/16 using our business account. The status was “processing” right away and the ”expected ship date” was 10/23. The only change is that today the expected ship date is 10/24...today. Does anyone have any experience with this kind of status and the expected ship date moving out one day? I don’t know if I should expect a long string of days with the expected ship date moving out one day each day or if I might get a tracking number soon. Thx
Yes we did. We ended up doing a chat for all our swaps. I tried to swap a 12 and 7+ at first which just gave me an error message on the swap website. So I started up a chat to see if it could be resolved. The rep said that model had a known issue swapping with a 5G activated phone number and they are sending me a new SIM to solve that issue. But while we were troubleshooting for a fix, the rep was able to swap the number for the other 12 and our XR really quickly. I would have done it myself but my rep was just wonderful yesterday afternoon. After quick restarts on the 12/XR swapped phones, it has been smooth sailing. As a fair warning, I was refreshing the chat webpage about every 2-3 minutes because it wasn't alerting me that they had messaged and mine wouldn't go through if it had been idle too long. All 4 of the phones involved in the swap are on data plans that include 5G.
Even as busy as I know they were yesterday, my rep was a rockstar. They texted me before they left work last night to check in and gave it another effort to move that number to my 7+ when they got in this morning. They said my 7+ was "really old" so that SIM probably could have used an update anyway.
I've been with Verizon for 10+ years and have done a yearly iPhone upgrade through their annual exchange program for the last 7. I was able to preorder as soon as they went up and I got my iPhone 12 Pro on launch day. I've already mailed back my old phones in the provided mailers but my "estimated bill" (not yet finalized but being closed out in the next day or two) is showing it will be $1500+ because it is including the remaining 1 year of payments on my wife and my upgraded phone. Now of course once Verizon gets the old phones that goes away but in my experience it can take a LONG time for verizon to process phone returns near the iPhone launch (2 years ago I dealt with issues into December before it cleared up) but this year I'm on automatic payment via my checking account (it saves $40 a month) so I'm concerned they will just take the $1500 and say "we will credit you later." i'm fortunate i could do that and it won't be a problem but its unacceptable if they do it as some kind of interest free loan to them and then they end up not taking my $300+ monthly bill for a few months as "the credit".
if verizon screws this up (and i have had problems the last few years, different every year) i'm just going to pay off these phones early and switch to the apple direct yearly upgrade program that seems more organized... i'll lose a bit of value in the trade in with apple but at least i won't have to deal with verizon other than for my actual service plans. ugh.
if verizon screws this up (and i have had problems the last few years, different every year) i'm just going to pay off these phones early and switch to the apple direct yearly upgrade program that seems more organized... i'll lose a bit of value in the trade in with apple but at least i won't have to deal with verizon other than for my actual service plans. ugh.
Here's a link to the Verizon support article for setting up a new iPhone 12 Pro. I wish I had read this more carefully when I did it! I was too excited and missed the part about turning off Find My Phone and powering down my old phone before I turned on my 12 Pro to activate. If you do that, you can still do the quick set up that is really slick and built into anything above iOS 11.
Apple iPhone 12 Pro / iPhone 12 Pro Max - Activate / Set Up Device | Verizon
Activate your Apple® iPhone® 12 Pro / iPhone 12 Pro Max to get started. This ensures you can make calls, send messages, and connect to the internet.
www.verizon.com
Finally got a shipment notification for 256 pro pacific blue (ordered 10/16 at noon). It should be here Tuesday ahead of the original 10/30 estimate. Happy to know it will make it here early.
Mine was scheduled for delivery yesterday and made it as far as Illinois, but didn’t move all day. UPS now says “Information Unavailable”.