Ordered mine on the 20th. I don't know where it would show processing...mine says "Ordered" and "Estimated to deliver on Oct 30." Perhaps processing is the next step?
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Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)
- Thread starter Momof2.1107
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Ordered mine on the 20th. I don't know where it would show processing...mine says "Ordered" and "Estimated to deliver on Oct 30." Perhaps processing is the next step?
When clicking the "Track Order" in initial email received after order it takes you to a screen which shows estimated ship date and status of order. But I don't know how much to trust that.
Ahh, I've just been using the app to track my order. I also see "Processing" now.
I asked why this happens because I have the same issue. They say it’s normal because it’s a preorder. Which makes no sense but it is what it is.
I know. I just prefer to get it done at the same time. I've witnessed far too many accidents with a brand new iPhone right out of the box over the years. We weren't even out of the mall before my wife decimated her iPhone 4.
I am aware AppleCare isn't a Verizon product. I was referring to my previous comment about plans with 5G and the fact that their employees are often less knowledgeable to where I can get more reliable information from a kid on Twitter!
Well I was excited to receive my iPhone 12 Pro 256g PB but it was stolen while being shipped. Now have to wait 24-72 hours for Verizon to “investigate” before I can order another device. 😡😡😡
Edit: now the customer service reps are saying it takes 7-10 business days to resolve a claim like this.
Edit: now the customer service reps are saying it takes 7-10 business days to resolve a claim like this.
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Well I was excited to receive my iPhone 12 Pro 256g PB but it was stolen while being shipped. Now have to wait 24-72 hours for Verizon to “investigate” before I can order another device.
That is f***ing ridiculous and wrong. They should send you another one and give you gift card and a case.
Stolen in transit. When I went to the ups facility to pick up the package the box was busted. The worker advised I open the package there. When I did there was nothing in the box except the receipt and the return envelope. UPS sent a damaged and missing merchandise claim back to Verizon. I have a claim with Verizon and was told it would take 24-72 hours before my line was freed back up and I could place a new order.
Now that’s some BS. Sorry this happened to you. At least there wasn’t a hassle with believing what happened with the package from Verizon. Hopefully you can get a replacement quickly.
Ok, 2 strange things happened to my account and order status.
First, I ordered an AW with my iPhone so I had 2 shipments, one of which already arrived. Suddenly I show 3 shipments? No clue what the 3rd is all about.
Secondly, I had just received $10 in device dollars. Somehow it dropped to $6.15? So something just used $3.85 of my device dollars somehow???
First, I ordered an AW with my iPhone so I had 2 shipments, one of which already arrived. Suddenly I show 3 shipments? No clue what the 3rd is all about.
Secondly, I had just received $10 in device dollars. Somehow it dropped to $6.15? So something just used $3.85 of my device dollars somehow???
Someone at fedex stuck their hand in my box. The return pouch for my trade in foiled the would be thief.
Something weird is going on with Device dollars. I used mine when I upgraded to reduce the price of paying in full. The pending charge for the phone fell off my card super quick. Got my phone yesterday and still have not been charged for it after being told it would charge again when it shipped. Receipt in the box with the phone shows full price and no device dollar credit, but my device dollars are zero in my My VZW app. Now wondering if it will show up on next month's bill. I'm not calling again.
Why in the world should Verizon do anything other than send you a new phone after the investigation concludes?
Question - So I switched from Tmobile to Verizon last weekend. I brought my fiancé over with me, and my parents who are already Verizon customers - I put them all under me in one 4 line family plan. Now, I have an iPhone 11 Pro Max which I got through the apple upgrade program. I went to try and upgrade yesterday and I get an error through Apple's app on my iPhone saying "This line is not authorized to activate through Apple Online Store" - "For consumer accounts, the account owner can authorize an account manager for this line" - I am the account owner and this makes zero sense. I called VZW and they had no clue and blamed Apple, I spoke to Apple and rightly said this is a VZW thing and maybe my account is too new.
Any suggestions?
I must say, I am already regretting switching from Tmobile. Tmobile at least for me was super easy, pick your plan, one fee all in every month and no surprises. Plus the international travel benefits were great. I am hoping I do not regret this move, and then ultimately end up back with Tmobile. I switched because my parents live in upstate NY and Tmobile is not great there and when I go see them I barely have strong service.
Any suggestions?
I must say, I am already regretting switching from Tmobile. Tmobile at least for me was super easy, pick your plan, one fee all in every month and no surprises. Plus the international travel benefits were great. I am hoping I do not regret this move, and then ultimately end up back with Tmobile. I switched because my parents live in upstate NY and Tmobile is not great there and when I go see them I barely have strong service.
Cancelled my order through Verizon and went and got my 12 Pro through Best Buy. Good luck everybody 💕
I’m no help, but We switched to Verizon too 😃 Once our iPhone 12s arrive in the mail and we activate them, our AT&T service will be cancelled. There were some nice deals for switching carriers and getting new phones so it felt like the time to do it
Mine says the same thing. No info other than “shipment”. I had a delivery date for 11/04, you?