I'm worried... for the last 5+ years I have upgraded my iPhones YEARLY using a plan where I get the new phone and start making 2 years worth of payments and Verizon takes my old phone back (they send a box) within a month and I owe none of the remaining payments on the old phone. Basically they get the old phone and there is no payoff. That's basically the Apple deal too if I was buying phones direct from them and upgrading yearly...
Well right now if I click the "upgrade" button on my line, despite having the 11 Pro for over a year, it shows a payoff remaining of $527 and that it estimates my trade-in value as $460... I called and the customer service rep pretended she never heard of what I have done yearly for 5+ years and said I would still owe on the phone. Am I dreaming? Is this going to be some special deal when Verizon posts their offer and when is that due? I see the new "Get Ready" option (which is new this year) is supposed to be up on the site sometime soon but it hasn't happened?
If Verizon is going to charge me for any portion of my remaining 10 months of my 11 Pro even if I return it too them, I plan on paying off the value in full and just switching to getting my phones from Apple directly. I just wish I knew how this is all going to work because I like to get the phones on launch day.
Any advice?