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Carrier Verizon iPhone 13/Mini/Pro/Pro Max Pre-Order & Delivery Thread
- Thread starter GloriousAndrew
- Start date
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I spent over an hour on the phone and escalated to a supervisor. They told me paying through PayPal Credit wasn’t an acceptable form of payment even though it was an option. The charge has been on my PayPal account for 7 days. They said I had to show proof that the charge exists even though they have the transaction receipt on their end. I asked if the charge was reversed on them and they said no. So how can they charge my monthly bill for a transaction that hasn’t been reversed. They’re operating under the assumption that PayPal is going to reverse the charge? If they don’t like PayPal then don’t offer it as a payment option. They also charged me $15 more than the receipt amount that was pending originally. So right now I’ve paid $254 through PayPal and am being charged an addition $200 on my Verizon bill. The difference being the upgrade fee and some taxes. I have an investigation ticket number, just waiting now.
Finally got my iPhone 13 pro max blue 256gb today so happy!!!!
Ordered 9/19. Still stuck at "delivery date will be updated soon" although I was promised a delivery date by 10/1. If they couldn't fullfill the order by that date then they shouldn't have stated that they would. Spoke with an agent today that said those dates were subject to change, & could be delayed.
Mine updated today to “Delivery date will be updated soon”. Chat now says expected ship date as tomorrow. I ordered the 256GB version on the same date as you did.
Sometime last week around Wed/Thu. It's been stuck at "delivery date will be updated soon" ever since.
My "next bill" has gone from $175 to $253 to $315
And there's an extra iPad on it no one can delete. Hopefully it will fall off the account Oct 1 when I don't accept terms and conditions (there is no way for me to decline terms and conditions)
The good news (maybe) is that the lady I talked to yesterday gave me an outlandish number for my 2016 SE trade in and I could hear her typing away as she updated my account dialog, so I'm counting on that being in the notes.
BTW when I did my pre order, they moved me to a more expensive plan immediately. Not only did I not receive my phone for 7 days, I couldn't get it activated for another 3 days.
One of my clients has a phone on order (they didn't have it in stock) and he's still on an old S/M/L plan. He said they told him the plan would change when he activates the new phone. Which is how I expected it to happen.
One of my clients has a phone on order (they didn't have it in stock) and he's still on an old S/M/L plan. He said they told him the plan would change when he activates the new phone. Which is how I expected it to happen.
Can’t if you ordered online. I tried going in twice and both times they told me I had to mail them in using the kits that were sent out when I ordered. Just keep the tracking numbers and you’ll be fine.
You were right. Today I got an email with tracking info and it should be here Friday.
I never got a kit. My pre-order got hosed so I had to buy everything in-store on launch day.
I ordered two Pro Max versions. The email I received says both phones shipped. The Orders section in my account show two separate shipments with one waiting for Delivery to be updated soon. The UPS is showing the package weight at the 2.2 pounds. Wondering if that is both phones. 🤔
Woke up this morning to some good news, delivery estimate went from (orig date of) tomorrow to today! I'm not keeping my hopes up though until it's in my hands lol. Silver 13P 128
My 2 Pro Max orders made on 9/19 haven’t budged. One has an oct. 1st date and the other oct. 8th. I was hoping the oct. 1st one might come earlier than that, but now it appears it will actually come later since the order status has not changed at all from the day it was made.
I think today is the last day.
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I ordered a Sierra Blue Pro Max 512gb on 9/24 with an estimated ship date of 10/08. Last night it changed to “delivery date will be updated soon”. This morning, I haven’t received a shipping email, but the app shows shipped and UPS tracking says label created, so it looks like I’ll get my phone earlier than expected.
Verizon called me today after their investigation and discovered I was right. They sent the credit to my bill. I asked them about the hour I sat on the phone, crickets.
Nice! I ordered (2) Silver Pro 512, (1) Silver Pro Max 512 and (1) Graphite Pro Max 512 on 9/23. All of them still show 10/8 estimated delivery, and hasn't changed since I ordered.
Hoping I see some motion soon, similar to you.
Well I just got 4 Amex notifications about the charges, and I checked the status. Only 1 of the 4 changed status to "Delivery date will be updated soon."
Hope we get all 4 😅
Got my phone today but no return kit. Called Verizon but sat on hold for 45 minutes and never spoke to anyone so I gave up. Anybody else have this issue? Can you take it to the store?