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What I learned...don't listen to the Verizon reps, they don't know any more than we do

Now. Just teach the rest of your peers here on the forums that. It also applies to retail blue shirts, apple resellers and most people's brother-in-law who is dating one the previously mentioned. Then we can drop the assumption rate below 50% on this forum.
 
Ordered 16gig white - 9/21 @ around 5pm(ish) still no change, was told it will ship 10/5 and then talked to Verizon online and they said it will ship 10/16.

Just throwing that out there, everyone after 9/21 has still got a while to wait.
 
Status update - order has been sent for processing - thanks Verizon for another generic update without real information regarding the late delivery of my phones. Might as well have stayed with ATT. Make it happen. Provide delivery date and deliver.
 
I seriously don't understand. This preorder is so unorganized. I ordered 9/20 and so did my roommate. I ordered at least 12 hours before her. AND I got the white one. She got black. So I figured id have info before her. But nope. Her card is charged and is being officially processed. Still nothing goin on with mine.
 
Ordered 16gig white - 9/21 @ around 5pm(ish) still no change, was told it will ship 10/5 and then talked to Verizon online and they said it will ship 10/16.

Just throwing that out there, everyone after 9/21 has still got a while to wait.

i ordered at around 8:30 am the same day and told the same ):
 
Ordered 16gig white - 9/21 @ around 5pm(ish) still no change, was told it will ship 10/5 and then talked to Verizon online and they said it will ship 10/16.

Just throwing that out there, everyone after 9/21 has still got a while to wait.
Well ****, mine was projected to ship by the 19th. I hope it doesn't get pushed back.
 
I'm in the same boat!

Status update - order has been sent for processing - thanks Verizon for another generic update without real information regarding the late delivery of my phones. Might as well have stayed with ATT. Make it happen. Provide delivery date and deliver.

I received the same lame message yesterday morning congratulating me on my new iPhone purchase and then breaking the news to me that the date I've been looking at since 9/19 now meant nothing. I went by the store last night and talked to them about it and got my 30% off cases. They all looked at my email and said it was the first one they had seen. To their knowledge I was first one that hadn't had the ship date honored. I unlike you still haven't seen any follow up messages....

I've been with Verizon 15 yrs or more and I have never been this disappointed in their customer service! This is my first experience with an iPhone so I hope the sour taste goes away once it gets here.

BTW...If anyone is counting I ordered 1 black 16G and 1 white 16G on 9/19 at 6:00pm Eastern Standard time.
 
I received the same lame message yesterday morning congratulating me on my new iPhone purchase and then breaking the news to me that the date I've been looking at since 9/19 now meant nothing. I went by the store last night and talked to them about it and got my 30% off cases. They all looked at my email and said it was the first one they had seen. To their knowledge I was first one that hadn't had the ship date honored. I unlike you still haven't seen any follow up messages....

I've been with Verizon 15 yrs or more and I have never been this disappointed in their customer service! This is my first experience with an iPhone so I hope the sour taste goes away once it gets here.

BTW...If anyone is counting I ordered 1 black 16G and 1 white 16G on 9/19 at 6:00pm Eastern Standard time.

Interesting. I ordered 3 16's on 9/24 through my business account rep (expected delivery 10/19). I wonder if you've been pushed back because you ordered more than one. I say this because it appears that many people that ordered AFTER you have received theirs. Maybe I missed this but are people receiving their orders on time when they have ordered multiples?
 
Interesting. I ordered 3 16's on 9/24 through my business account rep (expected delivery 10/19). I wonder if you've been pushed back because you ordered more than one. I say this because it appears that many people that ordered AFTER you have received theirs. Maybe I missed this but are people receiving their orders on time when they have ordered multiples?

Just to let you know, according to people who were on here last week, many have ordered multiple devices under business accounts and some have received theirs. I do remember seeing some dates being 9/14, 9/19 and others. Some have and some have not received theirs, but the 10/5 shipping date appear to be a common delivery for most.

You can probably go to previous pages under this thread and see some of the posts.

----------

I'll be eligible for an upgrade tomorrow. Can you preorder the iPhone 5 and have it shipped to the store rather than your home address?

I believe you can have it shipped to the store if you choose. I've been on this thread since the past week and a half or so. From what I've read, my advice is to order in the early morning hours from Apple because they are saying there is a good chance that you'll get it sooner if you order through them. But, it has to be between certain hours overnight. Not sure what those hours are. I would call if this is the method you choose.
 
Update on the Foxconn strike...

I figured you guys would like an update on the alleged strike that some are claiming to be going on, but Foxconn denies reports of any strike or disputes. Sorry for the long post, but if said to be true this is good for us who are still waiting on deliveries.

This is a copy and paste from cnet.com Apple news:



Foxconn denies report of strike at Zhengzhou iPhone factory

Reuters reports that Foxconn says that 3,000 to 4,000 workers building iPhones did not stop work on Friday.
Dan Farber
by Dan Farber
October 6, 2012 6:42 AM PDT

Construction near Foxconn s factory in Zhengzhou, China.

Construction near Foxconn's factory in Zhengzhou, China.
(Credit: Jay Greene/CNET )

Foxconn is denying that an estimated 3,000 to 4,000 workers at one of its factories in Zhengzhou, China, went on strike Friday, as reported by China Labor Watch, a non-profit advocacy group based in New York.

"Any reports that there has been an employee strike are inaccurate. There has been no workplace stoppage in that facility or any other Foxconn facility and production has continued on schedule," Foxconn said in an email statement to Reuters. In addition, Foxconn said employees working over China's National Day break, the first week of October, do so voluntarily and are paid three times their usual hourly wage, as required by law.

The statement is contrary to a news release from China Labor Watch, which stated that Foxconn raised overly strict demands on product quality workers without providing training for the corresponding skills, resulting in a "widespread work stoppage":

China Labor Watch (CLW) announced that at 1:00PM on October 5 (Beijing time), a strike occurred at Foxconn's Zhengzhou factory that, according to workers, involved three to four thousand production workers. In addition to demanding that workers work during the holiday, Foxconn raised overly strict demands on product quality without providing worker training for the corresponding skills. This led to workers turning out products that did not meet standards and ultimately put a tremendous amount of pressure on workers. Additionally, quality control inspectors fell into to conflicts with workers and were beat up multiple times by workers. Factory management turned a deaf ear to complaints about these conflicts and took no corrective measures. The result of both of these circumstances was a widespread work stoppage on the factory floor among workers and inspectors.

The majority of workers who participated in this strike were workers from the OQC (onsite quality control) line. According to workers, multiple iPhone 5 production lines from various factory buildings were in a state of paralysis for the entire day. It was reported that factory management and Apple, despite design defects, raised strict quality demands on workers, including indentations standards of 0.02mm and demands related to scratches on frames and back covers. With such demands, employees could not even turn out iPhones that met the standard. This led to a tremendous amount of pressure on workers. On top of this, they were not permitted to have a vacation during the holiday. This combination of factors led to the strike.

China Labor Watch subsequently updated its statement to include Foxconn's denial and more details on the alleged strike:

From October 1st to October 8th, it is the national Holiday in China. Foxcom required workers in the ZhengZhou Factory to work during this time to meet the production demand of iphone 5. On October 5th, workers from the OQC (onsite quality control) line went to the factory and then left due to the conflicts. Foxcom denied that these workers strike. However, according to the workers, they went on strike instead of not volunteering to work overtime. October 5th is a holiday, the workers are paid 3 times their normal pay. These workers went back to work on Saturday.

Reuters referenced a Xinhua news agency report, quoting an unnamed government official in Zengzhou, that an estimated 100 quality control inspectors refused to work for a short period after one of them was beaten by workers upset with the inspection demands. The government spokesman also reportedly said that Apple issued instructions to Foxconn to "strengthen quality inspections for the iPhone 5" following complaints from customers about "aesthetic flaws."

Apple has not commented on this incident.

Foxconn manufactures products for Apple as well as other technology companies including Dell and Hewlett-Packard. The reported incident is the latest worker-related action to affect production at one of its facilities. Last month a riot involving as many as 2,000 people broke out after an alleged altercation between a guard and a worker. The plant was shut down and reopened a day later.
 
Interesting. I ordered 3 16's on 9/24 through my business account rep (expected delivery 10/19). I wonder if you've been pushed back because you ordered more than one. I say this because it appears that many people that ordered AFTER you have received theirs. Maybe I missed this but are people receiving their orders on time when they have ordered multiples?

There doesn't seem to be any logical explanation for the way things are being shipped. I would rate this preorder an "EPIC FAIL".:mad:
 
Interesting. I ordered 3 16's on 9/24 through my business account rep (expected delivery 10/19). I wonder if you've been pushed back because you ordered more than one. I say this because it appears that many people that ordered AFTER you have received theirs. Maybe I missed this but are people receiving their orders on time when they have ordered multiples?

FYI ...

I ordered a Black 64GB on 9/20 through Enterprise Center. The order status was set to "PRE" from date of order up to Friday, when it changed to "COMPLETED" ... I received a FedEx tracking number a few hours after it changed to completed and it will be here on Monday. My original shipping date was 10/19.

Caveat: after reading this entire thread and a few other related threads over the last several days, it appears the 64GB are not as in-demand as the 16GB models, which may be why I'm getting mine earlier.

It also appears that the shipping date you receive from Verizon is the worst case scenario for *MOST* people ... I do notice a few posts on here where people are getting screwed and having their shipping dates bumped up to longer, but hopefully the new dates are worst case scenarios as well!
 
OK....so who got the email stating that the October 5th ship date was delayed and who has gotten an update since?

I got mine at 1:41am on the 5th and I haven't seen anything since. This is beginning to piss me off!!!:mad:
 
Ordered three iphones 5, 2 64 gig black and one 32 gig black in the store today. (online was giving me a headache)
I tried to go online and see if my order was confirmed/received, but the page says invalid. How long does it take to get a confirmation? Do they send out emails? When is the site updated?
 
Ordered three iphones 5, 2 64 gig black and one 32 gig black in the store today. (online was giving me a headache)
I tried to go online and see if my order was confirmed/received, but the page says invalid. How long does it take to get a confirmation? Do they send out emails? When is the site updated?

Mine has said "We received your order and it is in process." since the say I ordered, but I ordered it online from the store using their kiosk. As far as updates from what I'm told the only emails you will get is one confirming your order almost immediately and one when it ships with tracking info.
 
Preorder on September 20th

Just trying to share information:

I preordered my Iphone 5 - Black - 16gig at a Verizon store on Sept 20th around 8pm EST.

My status was previously: "We received your order and it is in process"

Today it switched to: "Your order has been sent for processing"

There is also a pending transaction on the credit card as of October 5th.
 
Just trying to share information:

I preordered my Iphone 5 - Black - 16gig at a Verizon store on Sept 20th around 8pm EST.

My status was previously: "We received your order and it is in process"

Today it switched to: "Your order has been sent for processing"

There is also a pending transaction on the credit card as of October 5th.

I ordered mine at a Verizon store (well I guess authorized retailer aka not a corporate store) on October 3rd. My CC was immediately put on a pending transaction and now the transaction has gone though. I don't like that. They take my money but still wait on a phone.
 
OK....so who got the email stating that the October 5th ship date was delayed and who has gotten an update since?

I got mine at 1:41am on the 5th and I haven't seen anything since. This is beginning to piss me off!!!:mad:

I got the email Friday - and the status converted "order has been sent for processing" Friday evening - nothing since - expecting a tracking/shipment email today - but nothing so far.
 
FedEx issue

Did anyone else receive a shipping notice on Friday 10/5 but FedEx hasn't moved the package? My package was picked up a 6am on Friday morning, but hasn't been scanned at any FedEx facility. Usually it would go to a FedEx facility for sorting and transfer. I called once and they said it would be moved over the weekend. Still no movement as of 1pm Monday.
:confused::confused::confused:


All shipment travel activity is displayed in local time for the location
Date/Time Activity Location Details
Oct 5, 2012 6:00 AM Picked up MEMPHIS, TN
Oct 5, 2012 4:42 AMShipment information sent to FedEx
 
I ordered mine at a Verizon store (well I guess authorized retailer aka not a corporate store) on October 3rd. My CC was immediately put on a pending transaction and now the transaction has gone though. I don't like that. They take my money but still wait on a phone.

From my experience that means that your phone is shipping. You should have it in the next 2 days. You receive any tracking information?
 
Progress

Delay email received Friday, status update to sent for processing Friday night, shipment notification email Monday at 1:30pm. So for my order of 16gb phones they are about three business days behind delivery schedule. Waiting for Fed Ex to update so I have a delivery date.

Good luck to the rest who are waiting.
 
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Ordered 16GB white on 9/20 around 10:30am EST
I have a delivery/ship date of 10/12 (not sure which one is right)
Still no movement at all... anyone else order on 9/20 and get some sort of update from verizon??
 
From my experience that means that your phone is shipping. You should have it in the next 2 days. You receive any tracking information?

I was charged fully charged last Thursday (10/4) and money was taken out of my available balance immediately (cause they swiped my card there).

I know that it is usually preparing to ship (after CC charged) from what I have been hearing but I think mine is different because I ordered from "A Wireless" which is like an authorized retailer for Verizon. It looks and works just like a Verizon store. I think it works different at those places.

I had been hoping what you are saying is true but I don't think so. They took my money so they can "hold" an iPhone for me. I may go back and check but I have a feeling they will say exactly what I'm thinking.

EDIT:

Just called Verizon and they said that because of me doing it through an authorized retailer the payment is charged before it is shipped. Oh well but good to know.
 
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