Hi!
Thanks for offering to help, and apologies if these questions have been answered before. Anyway, I am a current VZW customer and I have a Dec 4th 2014 upgrade date (and contract end date), and I've talked to three different Verizon reps about the terms of the Edge program, and all three have given me very different answers. So I know at least two of them and possibly all three of them were wrong answers.
The first (online) rep said that I'd have to wait until Dec 4th to upgrade to the iPhone 6 regardless of Edge or no Edge. Period. End of story. But the VZW web site gives me the option to upgrade with Edge now, so I know that answer must be wrong.
The second (online) rep told me that I could upgrade now, but that I'd have to trade in my current iPhone 5 as part of the deal. She also told me that I'd have to return my current iPhone even after Dec 4th. So regardless of when I switch to Edge, I have to return my current device. I'm pretty sure that's wrong, because I if I upgrade to a new 2-year contract (on or after Dec 4th), I get a new (subsidized) phone AND get to keep my current phone. Why would switching to Edge after Dec 4th alter the end of my old 2-year contract force me to return a phone that I've paid off?
The third (in store) rep told me something similar to the second rep, but he also said that Edge is like leasing the phone, and so even if I pay all 20 installment the new iPhone, it has to be returned to VZW at the end of 20 months. This sounds bogus to me as well. Nowhere on the Edge web pages does it say that Edge is a lease. According to what I see there, the only time you have to turn in your old phone is if you "Edge Up" early and still owe money on your old phone.
So what I'd really like to get a straight answer on is:
(1) Do I have to return my current iPhone 5 to VZW if I switch to Edge, either now or after my Dec 4th upgrade date?
(2) If I pay all 20 payments on my Edge plan, do I own the phone or does it need to be returned to VZW?
Thanks for the help!