I had the same experience at two Verizon stores in Washington today. My friend was looking to get an iPhone, so I took her to the nearby Verizon store, walked up to the counter and said "We'd like to upgrade her line to an iPhone, 16GB black". The rep said "Sorry, we only have one 32GB in stock. We have much better phones than that, though, let me show you the thunderbolt." He then proceeded to tell us that the iPhone was "comparatively a piece of crap." we walked out, dissatisfied, and drove to the other Verizon store in town. Same ********. The rep told us how most people who bought an iPhone ended up unhappy with it, and then tried to sell me a droid 3. Walked out of both stores today very unhappy with customer service.
I'm really sick of the crap the Verizon reps pull. It happens everywhere. Apple needs to do something about it, it's clearly losing them some sales - even though most of the time, iPhone sells itself.