First time pre-ordering through Verizon app.
I am already on the Verizon installment program with my current iPhone XS. I selected return device and upgrade (I have paid 12 months already). Went through selecting my iPhone 11 Pro with no problem and at the end it asked me if I want to trade in a device and get $200 or something, I declined and completed my order.
The confirmation email does not say anything about my iPhone XS trade-in/return and when I go to the app I can still select my current iPhone XS and start again a "return and upgrade" order.
Did I mess something up or is this just how their system works until they process everything?