Carrier Verizon Wireless 2019 iPhone Pre-Order Thread
- Thread starter 2manydogs
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Well I got a text message last night saying they received my order on 9/16. Odd. Anyway, now on the app it says Processing rather than Pending. Just waiting for shipping info now.
Oh and I found my original email that I thought I never received. If anyone didn't get their confirmation email, check your spam/junk/delete folder.
Oh and I found my original email that I thought I never received. If anyone didn't get their confirmation email, check your spam/junk/delete folder.
How could you tell it was locked? Were you notified that the payment didn't go through?
I used Apple Pay as well. Still says pending and haven't heard anything from Verizon. (11 Pro Spacey Gray 256)
Jacoblee23
macrumors 68000
So my series 5 watch I ordered from Verizon has now shipped but my phone order still says pending. I ordered my 512 silver pro max right at release. Any reason to worry yet?
I’m in the same boat and I ordered the watches yesterday
Jacoblee23
macrumors 68000
Yep I ordered mine on Saturday a day after I ordered my phone.
BoricuaHec01
macrumors 6502a
Same with me. We’re probably in the same queue lol.
MsRandall
macrumors 65816
No today and tomorrow are the days the crews work 24 hours pushing orders out. As soon as you get the text your order has been recurved or your delivery date disappears from your order details on line - your order is being worked on and your cc will be authorized. If you have 9/20 as your date technically as long your order is processed/ shipped by Thursday night you will get your phone.
naturalstar
macrumors demi-goddess
So I got an email saying that they needed more information to process my order. Clicked the link to get to the details. Got a message about maximum payment attempts made, you will need to go to your Verizon store to complete your order. That was no where near right since I never made any payment attempts and I wasn’t picking up at a Verizon store.
I called in and asked was the order really ready to ship or is something else happening? Let me know so we can work this out. I got to 3 reps who had no idea what was going on. Same mess as last year with the AW4. One was going to cancel the order and start over. She was loads of fun and didn’t care at all. I told her to leave it alone. If the order cancels out of the system, let it happen through the system. Confidence just went to zero.
I called in and asked was the order really ready to ship or is something else happening? Let me know so we can work this out. I got to 3 reps who had no idea what was going on. Same mess as last year with the AW4. One was going to cancel the order and start over. She was loads of fun and didn’t care at all. I told her to leave it alone. If the order cancels out of the system, let it happen through the system. Confidence just went to zero.
My pro max is in West Chester, PA too. I am near Buffalo, NY.
UPDATE: I ended up finding an email in spam from Verizon saying that my Apple Pay payment didn't go through. Tried updating my payment with the link provided, it froze the first two times, and on the third attempt it tried to charge me the full $1300 rather than the upgrade device amount.
After an hour with Verizon customer care, got it all figured out. They said the Apple Pay (Apple Card) got declined for fraud. Was a bit of a mess to sort out but the agent was friendly and helpful. Ended up having to cancel the order and make a new one, but I got my spot saved. Status is now updated to processing.
MrBlackHP
macrumors member
I used Apple pay for mine as well and I got a declined notification from apple wallet last night. It wasn't anything on my banks end so I had to call into the sales department today and they sent me a link to resend payment this morning. Maybe Apple pay timed out? I'm not sure but my bank didn't decline the payment and Verizon didn't decline it either.
You are lucky they had your spot saved. When they cancelled my order and did it again my ship date got pushed back all the way to oct 9th. Not happy about it
shimmydiva
macrumors member
Order showed up CANCELLED this morning!! Because I wanted it shipped to my hotel as I’m away for my sons wedding. No call to clear it up or email....just cancelled.
And now I had to call fraud to clear it up and after 25 min told me I have to go to store with drivers license! Grrr may not even bother with this.
A nightmare.
And now I had to call fraud to clear it up and after 25 min told me I have to go to store with drivers license! Grrr may not even bother with this.
A nightmare.
KisakiSama
macrumors regular
My 512 Silver Pro Max says pending as well. I wouldn't worry just yet.
SnowWhiteFF
macrumors regular
Pro Max MG 64GB still processing
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antsgotgame
macrumors member
I feel like a moron I procrastinated on upgrading from my xs Max. I finally decided to upgrade this morning so I won’t be getting my green pro max until 10/2 according to Verizon. I will live vicariously through all of you.