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Well I got a text message last night saying they received my order on 9/16. Odd. Anyway, now on the app it says Processing rather than Pending. Just waiting for shipping info now.

Oh and I found my original email that I thought I never received. If anyone didn't get their confirmation email, check your spam/junk/delete folder.
 
I used Apple Pay and have all kinds of problems, as the payment didn't go through. My order got locked and when I called I was told they couldn't push the order through, and they needed to rebuild a new order. So now I have a 10/09 delivery instead of 9/20. They told me they would put in a jump the line request, but I'm extremely doubtful. Needless to say, I am not happy.

Hoping for some Apple store stock on release day.

How could you tell it was locked? Were you notified that the payment didn't go through?

I used Apple Pay as well. Still says pending and haven't heard anything from Verizon. (11 Pro Spacey Gray 256)
 
So my series 5 watch I ordered from Verizon has now shipped but my phone order still says pending. I ordered my 512 silver pro max right at release. Any reason to worry yet?
 
So my series 5 watch I ordered from Verizon has now shipped but my phone order still says pending. I ordered my 512 silver pro max right at release. Any reason to worry yet?
I’m in the same boat and I ordered the watches yesterday
 
So my series 5 watch I ordered from Verizon has now shipped but my phone order still says pending. I ordered my 512 silver pro max right at release. Any reason to worry yet?

No today and tomorrow are the days the crews work 24 hours pushing orders out. As soon as you get the text your order has been recurved or your delivery date disappears from your order details on line - your order is being worked on and your cc will be authorized. If you have 9/20 as your date technically as long your order is processed/ shipped by Thursday night you will get your phone.
 
Just got shipped, Next Day Air, "for a future date"... So it's sitting in West Chester, PA and I'm here in Colorado. It will not move until Thursday at least.

Ordered 816am
Pro Max MG 256GB
 
So I got an email saying that they needed more information to process my order. Clicked the link to get to the details. Got a message about maximum payment attempts made, you will need to go to your Verizon store to complete your order. That was no where near right since I never made any payment attempts and I wasn’t picking up at a Verizon store.

I called in and asked was the order really ready to ship or is something else happening? Let me know so we can work this out. I got to 3 reps who had no idea what was going on. Same mess as last year with the AW4. One was going to cancel the order and start over. She was loads of fun and didn’t care at all. I told her to leave it alone. If the order cancels out of the system, let it happen through the system. Confidence just went to zero.
 
How could you tell it was locked? Were you notified that the payment didn't go through?

I used Apple Pay as well. Still says pending and haven't heard anything from Verizon. (11 Pro Spacey Gray 256)

UPDATE: I ended up finding an email in spam from Verizon saying that my Apple Pay payment didn't go through. Tried updating my payment with the link provided, it froze the first two times, and on the third attempt it tried to charge me the full $1300 rather than the upgrade device amount.

After an hour with Verizon customer care, got it all figured out. They said the Apple Pay (Apple Card) got declined for fraud. Was a bit of a mess to sort out but the agent was friendly and helpful. Ended up having to cancel the order and make a new one, but I got my spot saved. Status is now updated to processing.
 
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My 256GB Pro Max shipped overnight and is also hanging out in PA with a "future delivery requested" noted
 

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How could you tell it was locked? Were you notified that the payment didn't go through?

I used Apple Pay as well. Still says pending and haven't heard anything from Verizon. (11 Pro Spacey Gray 256)
I used Apple pay for mine as well and I got a declined notification from apple wallet last night. It wasn't anything on my banks end so I had to call into the sales department today and they sent me a link to resend payment this morning. Maybe Apple pay timed out? I'm not sure but my bank didn't decline the payment and Verizon didn't decline it either.
 
Well, positive news, I was charged the sales tax on my 2 phones late last night, so looks like things should be moving forward. Excited to upgrade from my 7 and my wife can’t wait to not need a battery pack with her 6s!
 
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UPDATE: I ended up finding an email in spam from Verizon saying that my Apple Pay payment didn't go through. Tried updating my payment with the link provided, it froze the first two times, and on the third attempt it tried to charge me the full $1300 rather than the upgrade device amount.

After an hour with Verizon customer care, got it all figured out. They said the Apple Pay (Apple Card) got declined for fraud. Was a bit of a mess to sort out but the agent was friendly and helpful. Ended up having to cancel the order and make a new one, but I got my spot saved. Status is now updated to processing.
You are lucky they had your spot saved. When they cancelled my order and did it again my ship date got pushed back all the way to oct 9th. Not happy about it
 
Order showed up CANCELLED this morning!! Because I wanted it shipped to my hotel as I’m away for my sons wedding. No call to clear it up or email....just cancelled.

And now I had to call fraud to clear it up and after 25 min told me I have to go to store with drivers license! Grrr may not even bother with this.

A nightmare.
 
I had issues with my Apple Pay and then sorted it all out and got the card to go through.

Got a shipping noticed this morning. Phone is in West Chester and will be next day delivery for the 20th.
 
I feel like a moron I procrastinated on upgrading from my xs Max. I finally decided to upgrade this morning so I won’t be getting my green pro max until 10/2 according to Verizon. I will live vicariously through all of you.
 
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