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VZW Order Status Thread
- Thread starter ScubaCinci
- Start date
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I don't even know what to do anymore
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
seriously Verizon is the ****ing worst. So he transfers us back only to have this message come on that says to call during their business hours of 7am-11pm. (IT WAS ****ING 11:02!!!!!!!)
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand I just feel so disappointed and let down.
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
seriously Verizon is the ****ing worst. So he transfers us back only to have this message come on that says to call during their business hours of 7am-11pm. (IT WAS ****ING 11:02!!!!!!!) So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
I just feel so disappointed and let down.
I Just Want My iPhone 6 To Come
Nothing to worry about a 6. You can probably pick up in a store Friday unless the 6+ buyers don't get theirs and go with a 6 instead.
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
That's gotta be the longest post I've ever seen... Sorry for your troubles!
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
Too much to read, sorry.
Anyone on the same boat? In So Cal (Irvine, CA) with 4 64GB iPhone 6 shipped on Saturday. Hopefully I will get it by Friday along with my case and Zagg Glass screen cover.
I just switched onto Verizon, hopefully I will get better service now. Are the phones unlocked? I asked on the phone and the sales rep said no.
I just switched onto Verizon, hopefully I will get better service now. Are the phones unlocked? I asked on the phone and the sales rep said no.
That's pretty crazy. I can't believe how bad some of these reps are. Unfortunately I don't think it's just Verizon, reading some of the other threads on here customer device seems to be a trend for cell companies.I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
I believe they are selling all 4G LTE phones unlocked now. My 5 and 5S were.
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
That really sucks. You should read my encounter, I ended up getting my phones back to their place in the queue and it says a ship date of 9/15/14 now. The whole allowance part doesn't make sense to me. It makes sense to have 2,000$ allowance, and AFTER your two phones it would be 500$ left. Unless have existing edge debts.
People who have gotten emails saying their ship date has been pushed back: has your credit card been charged? I'm just curious because they charged me for mine, but status still says awaiting inventory/high demand. I'm hoping that if they charged me for it tonight that it will be shipping within the next day as well.
VZW Order Status Thread
The problem is that the reps aren't sufficiently empowered to make decisions. These companies silo information and decision responsibility in different departments. This might make for good corporate (although expensive) structure but it doesn't do much for front facing costumer interactions.
I don't think the reps are bad people. They just aren't given sufficiently sophisticated tools or the information to do precisely what people want to do in these pre-order situations.
The problem is that the reps aren't sufficiently empowered to make decisions. These companies silo information and decision responsibility in different departments. This might make for good corporate (although expensive) structure but it doesn't do much for front facing costumer interactions.
I don't think the reps are bad people. They just aren't given sufficiently sophisticated tools or the information to do precisely what people want to do in these pre-order situations.
Anyone else in Alaska get a relatively low order# (I'm guessing that's because there are so few of us up here), but early Oct (7th) estimated delivery date? I tried to order starting from 5 minutes early until I finally got thru the process an hour later (55 minutes after the "official" preorder time).
I'm thinking about going into the Verizon store here on 9/19, which is also their grand opening, to give that a shot...if not, I'll just wait it out...
My bad...long time "lurker"...first time poster...
iPhone 6Plus, 64GB, SpaceGray
I'm thinking about going into the Verizon store here on 9/19, which is also their grand opening, to give that a shot...if not, I'll just wait it out...
My bad...long time "lurker"...first time poster...
iPhone 6Plus, 64GB, SpaceGray
No.
CC has not been charged and order status still says "...in process" with "no date available" for expected ship date.
CC has not been charged and order status still says "...in process" with "no date available" for expected ship date.
That is awful, now I'm worried the same will happen to my 6 Plus order, which was placed at about 12:15 am Pacific. I assume yours was Eastern time, right?
Silver 64GB iPhone 6+; My debit card was charged for the full amount today after originally being declined by my bank, which I cleared up. Still no status update on their website though.
Edit: Under the order date on My Orders on VZW website it shows order date of 9/15 now. I'm really hoping it's not kicking me to the back due to this but we'll see.
Edit: Under the order date on My Orders on VZW website it shows order date of 9/15 now. I'm really hoping it's not kicking me to the back due to this but we'll see.
I'm nearby in Mission Viejo, ordered two 6+'s, still waiting on shipping confirmation. Pre-sale confirmation states delivery on 9/19.
iPhone 6 Plus (16GB - Space Grey)
Order #: 890xx
Location: W779201
When I go to check the status of my preorder on Verizon's site, it shows this:
But after chatting online with a Verizon Rep (credibility questioned, I know...) he said that on their end my order had changed to "Check Back Tomorrow"! Which from what I've been reading means that mine might ship soon!
Order #: 890xx
Location: W779201
When I go to check the status of my preorder on Verizon's site, it shows this:
But after chatting online with a Verizon Rep (credibility questioned, I know...) he said that on their end my order had changed to "Check Back Tomorrow"! Which from what I've been reading means that mine might ship soon!
I never said they are bad people, for the most part they are doing the best they can. I wish Verizon and everyone else would either reorganize their structure or provide them with better tools, better and more consistent information so that we, as the consumers, get consistent and better information.