Actually, I just found a case where a customer was allowed to return a laptop even after he setup the OS. Wow.. We might be very lenient on the customer in Denmark.
I understand why the regulation is very hard on businesses if they don't want to sell the returned products, but this isn't a question of fair. It's a question of how the law is interpreted and there's no way Apple can get out of the 14 days return period in the EU unless the law is changed. We might have case of slightly different interpretations in the countries in the union and so the extend of the return rights might vary slightly, but the bigger picture is a legally secured right to return online purchases for customers - including Apple customers.
If someone returns an opened computer within the 14 day period, is the company able to sell it to someone else as a new product ?
How about in Denmark where the OS had been setup ?
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You are allowed to open the product and examine it just like if you were in a store.
In the US, you can generally examine the display units but most (if not all) stores wouldn't allow you to open the products that are being sold until after you purchase them. Most stores would also not allow you to unbox a product at the store just after you bought it.
One exception would be if you bought a vehicle. You are expected to test drive the actual vehicle that you are going to buy.
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