iPhone XS Max Weird edges on Xs Max?

Discussion in 'iPhone' started by jsmith189, Sep 20, 2018.

  1. truthiness macrumors regular

    Jun 10, 2008
    Thanks for pointing this out, now I’ll be certain to check.
  2. FoxD macrumors 6502a

    Apr 28, 2010
    Defective. This is why I always order two!
    Previous issues that were unique to me:
    Light bleed cause iPhone 4 screen not aligned right
    Dead pixels iPhone 5
    Dim panel on iPhone 7 Plus
    Extreme yellow screen iPhone X

    Replacements have luckily been fine.
    Got two coming today and will keep the better one.
  3. Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    That really stinks. I had this issue on my iPhone X and it's not the casing. This one is from the black borders around the screen that probably sit right.
  4. DNichter macrumors G3


    Apr 27, 2015
    Philadelphia, PA
  5. maflynn Moderator


    Staff Member

    May 3, 2009
    [MOD NOTE]
    A number of posts were removed, as they were derailing the thread. Please stay on topic.
  6. Glideslope macrumors 603


    Dec 7, 2007
    A quiet place in NY.
  7. hamedatl macrumors member

    Jun 29, 2007
    I have the same sharp edge problem on my Xs Max. So it’s not just a one off. Gonna get it replaced
  8. seezar macrumors regular

    Jan 18, 2018
    I seem to have this a bit on the bottom edge of the glass of my max screen . I just compared it to my X and there is definitely a difference. Don’t think I’m going to worry about it.
  9. og3og macrumors regular


    Jun 16, 2010
    Yonkers, NY USA
    Had my X replaced last year because of some issues I was having and the replacement had this same problem and Apple replaced it. Max I received today also had this issue, but after lightly scraping it with my fingernai, it has smoothed out. Don’t know if I should bring it back or not, like OP said he was worried about waterproof seal. I think I’m going to wait a couple of days.
  10. SaMartens macrumors newbie

    Sep 21, 2018
    Got the same problem with my Xs, also the right side is smoother than the left but both not as smooth as my old X
    --- Post Merged, Sep 21, 2018 ---
    Same here man! Got an issue with the iPhone 7 and his ‘waterproofing’, never ever had it in the water but still it stopped working someday and they found water inside so didn’t replace it. Maybe it had similar problems as my Xs now and I didn’t noticed....
  11. dsh3 macrumors 6502


    Apr 30, 2012
    Same issue with my new XS Gold I got yesterday.

    The left side is fine, but the right side is way off. Right on the middle of the right side, I can see the side of the screen element itself, it doesn’t sit flush near the frame.

    Like OP I’m worried about the seals, and it might as well be a swollen battery causing it as well.

    Ordered from Apple.dk, so will have to wait til Monday before I can call and see what to do. Right now the phone is back in the box.
  12. Macalway macrumors 68030

    Aug 7, 2013
  13. jsmith189 thread starter macrumors 65816


    Jan 12, 2014
    Hopefully they'll replace everyone else's too. Had a few people in-store check it out, and all agreed that it definitely wasn't right. The iPhone repair lady came out and said there'd definitely be a sealing issue if it was in contact with any water.
  14. MarcMller macrumors regular

    Nov 11, 2011
    Philadelphia, Pennsylvania
    Just got my Gold XS Max and mine has this issue as well. We’ll see if it bothers me over the next week.
  15. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    There has been at least four other members who have had similar issues with the rough edges, I personally would replace it, especially within your 14 days and they just will issue a new device.
  16. cwilliams706 macrumors regular


    Oct 28, 2017
    Columbus, GA
    This is seeming to be more of a prominent issue than I originally thought. I may end up swapping gold for space gray, which will hopefully resolve this for me. I’ll keep you all posted, thank you fro sharing.
  17. Gravydog316 macrumors 6502


    May 17, 2016
    Saskatchewan, Canada
    This is only the beta version...
    they will get this right in a couple years.
    File a bug report, too!
  18. dsh3 macrumors 6502


    Apr 30, 2012
    Here's my gold Xs.

    The display sits flush on the left side with the volumen buttons, but on the right side with sim tray and power button the screen element itself almost sits above the entire frame around the middle of the phone. It's less noticeable towards the top/bottom of the phone.

    Since Apples hotline is closed during weekends in Denmark and we have no Apple stores, I will have to wait till Monday or Tuesday before I might be able to get a hold of them to see what to do.

    I'm considering returning it as DOA if possible, but will that just yield a replacement phone or am I eligible for a refund instead? I'm hoping the latter since there is a wait for a new phone, and I can go pick up a space gray Xs locally instead to get a new phone asap.

  19. Theross03 macrumors newbie

    Sep 22, 2018
    I have the same issue. Will be hitting up Apple store this afternoon.
  20. gelie macrumors 6502

    Mar 7, 2010
    Seems like the gold phone is more prone to defects?
  21. Theross03 macrumors newbie

    Sep 22, 2018
    FWIW, Mine is a 256GB iPhone XS space gray.
  22. Theross03 macrumors newbie

    Sep 22, 2018
    The tech compared my phone to the store demo models and confirmed it was rough. They replaced it for me immediately.
  23. og3og macrumors regular


    Jun 16, 2010
    Yonkers, NY USA
    Just got back from the Apple store, they were willing to return my Max with this issue and give me a new one. Only problem is that I went through the IUP and would have to go through another credit pull to do so. Didn’t want to do that right now, so I held off. I got the edges to where they don’t feel sharp anymore, so I’ll give it a few days and see if it really bothers me, which it really hasn’t yet. Said if I don’t want to do the IUP over again, that I could wait till they get replacement units in and swap it out through the Genius Bar.

    So just a heads up to those on the IUP program, they’ll do another credit pull, or at least that was my experience at that particular Apple Store (Paramus, NJ).
    --- Post Merged, Sep 22, 2018 ---
    Did you purchase through the IPhone Upgrade Program or outright purchase?
  24. jsmith189, Sep 23, 2018
    Last edited: Sep 23, 2018

    jsmith189 thread starter macrumors 65816


    Jan 12, 2014
    I was only offered a replacement, but they had a few in store (and I also got mine through a carrier, so it was a different situation). Maybe before you go in, just give them a call and ask them to check the stock. That's what I did, and she said to not bother booking an appointment, just come in and explain and they'll see me right away - which was on launch day, so I was grateful for them squeezing me in.

    He basically said to me, "It's unlikely because it's day 1, but I have to tell you anyway that it may be made of refurbished parts." I'm like... I don't think after a few hours there'll be any refurbished devices just yet lol.
  25. neil74 macrumors regular


    Sep 20, 2017
    My SG Xs max had a sharp edge where the antenna band was not totally flush. Spoke to support and the earliest appointment they had for me in any nearby store was next weekend (I am away next weekend!) I just ordered a new one for pickup and had them refund the first one when I collected the new phone, provided your credit card can take the temporary hit I think this is the quickest way. The replacement is fine.

    I had the rough edges on the X earlier this year, it was only because my original launch day X did not have them otherwise I might not have noticed, it was not right though and it even snagged my hair when making a call sometimes, got it replaced.

Share This Page