Well mine isn't shutting off by it self. so maybe yours had a more serious problems, Then these screen issues.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Weird Mac Pro screen issue....help
- Thread starter peejack
- Start date
- Sort by reaction score
Well mine isn't shutting off by it self. so maybe yours had a more serious problems, Then these screen issues.
Ah, I'd suspected but wasn't sure. It's aways interesting to recognize who is who across the different messege boards.
Needless to say, I guess quite a few of us have been bouncing from board to board looking for answers and a glimmer of hope.
Out of curiousity, did you wipe your drives of apps and personal data before sending it back?
True, but for the first 6 days, it was just the screen issues. It was on day six that it escalated to the shutdowns.
one works, one doesnt
We got two of them here and one is just fine - the other one got these screen issues.
The only difference I can see is that one came with a seagate (the good) and the other with a western digital harddrive (obviously the bad
)
coconutIdentityCard (2.2) can't tell the right built-date, but once says beginning of january (again the good), the other end of december.
Any other way to distinguish them? Both come from Cork, Ireland.
Maybe this helps filtering the bad...
We got two of them here and one is just fine - the other one got these screen issues.
The only difference I can see is that one came with a seagate (the good) and the other with a western digital harddrive (obviously the bad
)coconutIdentityCard (2.2) can't tell the right built-date, but once says beginning of january (again the good), the other end of december.
Any other way to distinguish them? Both come from Cork, Ireland.
Maybe this helps filtering the bad...
We got two of them here and one is just fine - the other one got these screen issues.
The only difference I can see is that one came with a seagate (the good) and the other with a western digital harddrive (obviously the bad
coconutIdentityCard (2.2) can't tell the right built-date. Any other way to distinguish them? Both come from Cork, Ireland.
Maybe this helps filtering the bad...
Yeah, I was trying to eliminate possibilities as well. I tried swapping the hard drive out for a different one and even tried reinstalling Leopard on the original one.
I still came up with the same issues. I wish I could've narrowed it down.
Quick reminder in case it helps. I've had 2 machines, 1st with the problems on this thread, the other flawless in 4 days now.
Hard drive and OS install was swapped between the two.
I just saw my good one came with hynix-memory, the other got micron.
Although I guess (as everybody does) it's a graphicscards-thing... I'll watch out for more.
Has anyone tryed to get a replacement Video/Graphics Card ? instead of getting a new machine.
I tried that (see my earlier posts) but they insisted I send the machine back instead.
Mine started happening within 24 hours of arrival.
Ok so they will be replacing mine, just have to wait a while for it to get configured then hopefully ill leave these problem behind
Thats generally how the problems starts. I sometimes get the glitches and no crash, but it's normally followed by a full crash.
Thats generally how the problems starts. I sometimes get the glitches and no crash, but it's normally followed by a full crash.
Same problem here
Same here; Mac Pro 2008, HD2600XT, 2.8Ghzx2, 2GB, 1xSATA320Gb, 23" Apple screen.
Screen freeze; Mouse still moving (I notice a little video noise near the cursor). Itunes can/will keep playing, sleep/wake IS possible using powerbutton but then really garbled video on wake up. Leaving in fact no option to hard-power down and restart. And work untill the next time.
My suspicion it is purely HD2600 XT driver related, OpenGL issue or another Leopard / HD2600XT incompatability. This is why:
I will receive techsupport on location here in about a week. Asked them to bring a 8800 as well. Considering my experiences above I don't really see the point in rejecting/resending an entire new Pro with another 2600XT.
Let's hope they bring a 8800 as well and see if that solves a mystery.
Otherwise I'll probably be resending MacPro's untill the problem is solved?
Apart from this... this machine just ROCKS.
Same here; Mac Pro 2008, HD2600XT, 2.8Ghzx2, 2GB, 1xSATA320Gb, 23" Apple screen.
Screen freeze; Mouse still moving (I notice a little video noise near the cursor). Itunes can/will keep playing, sleep/wake IS possible using powerbutton but then really garbled video on wake up. Leaving in fact no option to hard-power down and restart. And work untill the next time.
My suspicion it is purely HD2600 XT driver related, OpenGL issue or another Leopard / HD2600XT incompatability. This is why:
- I haven't seen any complaints of people using Nvidia 8800GT ?
- Just power on, do nothing at all, and the machine will keep running without any problems for days and days.
- Using BOOTCAMP I tried Vista 'on the other side', pushed it to the limits, and there seem to be no video troubles here. So much for hardware failure.
- Worked the whole support-guidelines (numerous hardware tests (no problems), resetting everything, unplugging, reinstalling, the works), to no avail.
- Checking the system I see quite some HEX dumps starting/ending with a GPU debug notification.
I will receive techsupport on location here in about a week. Asked them to bring a 8800 as well. Considering my experiences above I don't really see the point in rejecting/resending an entire new Pro with another 2600XT.
Let's hope they bring a 8800 as well and see if that solves a mystery.
Otherwise I'll probably be resending MacPro's untill the problem is solved?
Apart from this... this machine just ROCKS.
Ok so they will be replacing mine, just have to wait a while for it to get configured then hopefully ill leave these problem behind
Please keep us posted on the results of your replacement.
I should be receiving mine later today and I'll post how mine is doing.
Well, you're right about the ATI thing. Nobody has the 8800GT yet to be able to tell us how those are functioning.
Others have also reported that there are no crashes or video freezes while in Windows XP/Vista.
Also, I couldn't agree with you more when you say that Apart from this.....the machine just ROCKS.
Cause they haven't shipped yet.
But I still think your correct in assuming the GPU is to blame.
Ah... that explains reluctancy sending me that card I experienced with support. Why didn't they just tell me that
Hmmm... there goes a great testing opportunity.
This is all so terribly frustrating. I've still only had the issue once, in my first four days of ownership, but I can't help but to think this is just the tip of the iceberg.
I'm hesitant to call Apple with my issues, as I'd hate to face an issue of declining an offer to exchange it, and losing the ability to do so down the line. Then again, maybe the more calls they get, the more fuel for them to resolve the issue sooner, rather than later.
I'm hesitant to call Apple with my issues, as I'd hate to face an issue of declining an offer to exchange it, and losing the ability to do so down the line. Then again, maybe the more calls they get, the more fuel for them to resolve the issue sooner, rather than later.
Yes, but in your case I would try to hold out from exchanging it as long as you can.
If that's what you're thinking. Of course if the problem returns and/or increases, you may
want to get in touch with Apple before the 14 day period.
Yours seems to be in much better shape and a software/firmware fix should be out soon.
I think this is probably the best course of action. Hopefully, we'll see the fix before it gets worse.
Software related?
I've used my new MP for a week now, with dozens of normal sleeps and no screen problems.
Due to a screw up on my part yesterday (multiple main users from my migration and an incorrect deletion), I had to reinstall from the DVD-ROM.
Had the normal few restarts during setup as I loaded new software, but got everything working.
Then I put the computer to sleep last night. Tried to wake it up this morning, and I got a restart chime, followed by the "weird screen" during log in! So BOTH of the strange issues (restart from sleep and screen) occurred after a new install from the DVD (as opposed to a factory install).
Did others with this issue also install from DVD?
I've used my new MP for a week now, with dozens of normal sleeps and no screen problems.
Due to a screw up on my part yesterday (multiple main users from my migration and an incorrect deletion), I had to reinstall from the DVD-ROM.
Had the normal few restarts during setup as I loaded new software, but got everything working.
Then I put the computer to sleep last night. Tried to wake it up this morning, and I got a restart chime, followed by the "weird screen" during log in! So BOTH of the strange issues (restart from sleep and screen) occurred after a new install from the DVD (as opposed to a factory install).
Did others with this issue also install from DVD?
Mine was like that from factory install and DVD reinstall. I even tried using a new
hard drive and installed a fresh copy of Leopard on that one and it still did the same thing.
Thought I mentioned that I didn't use the ATI/AMD card and I don't have screen issue (hard drive is another thing - think one of my SATA port went nuts), but then again, nobody should be asking how I can get another card
Thought I mentioned that I didn't use the ATI/AMD card and I don't have screen issue (hard drive is another thing - think one of my SATA port went nuts), but then again, nobody should be asking how I can get another card
What card did you use?
Thought I mentioned that I didn't use the ATI/AMD card and I don't have screen issue (hard drive is another thing - think one of my SATA port went nuts), but then again, nobody should be asking how I can get another card
What card are you using?
"nobody should be asking how I can get another card
" What do you mean here?Regarding the sleep issue...
I'm not sure how to preface this but I think my understanding of sleep/hibernation is vastly different from those of others. I just plugged everything in and tried replicate the sleep problem everyone was having. I tried to revive it from sleep striking the keyboard/mouse but nothing but when I pressed the power button it came back with all my things opened as it was. Is this not what "sleep mode" is suppose to do save the very "minor" nuisance of it not responding to keyboard/mouse?
So far so good. I hope nothing more sinister creeps up *knock on wood*.
Though, there is one thing. I believe the unit I got was opened and returned. the sticker that seals the protective film was overlayed with second sticker. Paid full price for an open box! Grrr.
P.S mine does not seem to emit any strange smell; at least it's not very strong as indicated by others in the past. I am beginning to think this is a returned unit now. So I using "someone" else's Mac Pro!!
I'm not sure how to preface this but I think my understanding of sleep/hibernation is vastly different from those of others. I just plugged everything in and tried replicate the sleep problem everyone was having. I tried to revive it from sleep striking the keyboard/mouse but nothing but when I pressed the power button it came back with all my things opened as it was. Is this not what "sleep mode" is suppose to do save the very "minor" nuisance of it not responding to keyboard/mouse?
So far so good. I hope nothing more sinister creeps up *knock on wood*.
Though, there is one thing. I believe the unit I got was opened and returned. the sticker that seals the protective film was overlayed with second sticker. Paid full price for an open box! Grrr.
P.S mine does not seem to emit any strange smell; at least it's not very strong as indicated by others in the past. I am beginning to think this is a returned unit now. So I using "someone" else's Mac Pro!!