Thing is whist brownieguy probably didn't take into account is when you pre order you have a certain smmount of time to activate the phone after witch they then charge you the price difference.
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White iPhone 4 Manufacturing Delay, Some Apple Pre-Orders Being Canceled
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Thing is whist brownieguy probably didn't take into account is when you pre order you have a certain smmount of time to activate the phone after witch they then charge you the price difference.
Most people are like me i believe, We just want a time frame. if its going to be after the 24th tell me, if it's going to be august then tell me, I can then make better educated purchase. I can decide if the wait is worth it or if i want to change my mind and get it sooner. But the real problem is apple issue with being forthright, they should of stated before hand that white wasn't going to be available for pre order/reserve. would of upset people still but would of also been more respectful.
I think I am getting really tired of the "manufacturing delay" BS. we know they made prototypes, we know they prep factories to built them, we know by the WWDC that the white one does exist. there is no reason that a company that can sell over a half million phones in one day can't get manufacturing right for a mere color difference.
Okay, it's between now and the end of time - there's your time frame. Is that better?<wry grin>
The rest sounds like, in the absence of any real information, you've determined the problems and already convicted them.
Problems happen - it's crap, but they do happen because we are fallible beings, and Apple is a profit based org, who contracts with other profit based orgs, all of whom are fallible and profit protecting in all their decisions. It's not profitable (well, not *highly* profitable) to be able to handle every eventuality, and so problems arise. It's crap but it's inevitable.
The more worrying thing I think is the rise of the torch and pitchfork wielding angry villagers on here demanding blood - stay out of their way if you're smart.
This happened to me too and I will hold Apple to what they showed me I ordered on line. They will have to honor it just like any retail store is something is mispriced. Especially since it held up funds in my bank account. I ordered my the day after the preorder launch. I think some of the problems were worked out by then. However I only have one line eligible for upgrade. The first order said time out. So I re ordered and it actually processed two orders. So later that night I got to thinking I would like all of us in the family to have the new iPhone 4 so I ordered another one and it allowed me to. At this point it shows in my bank account 3 times for $212.00 being processed. I hope this works and all three phones show up. Looked today on bank account and the authorization is gone. Called apple waited on hold for 45 min and the guy said they can only hold preauthorization for so many days. Anyways what ever but its bs that Apple or AT&T arent loyal to its returning customers. If your gonna make a new product and release it before most of us can complete our contracts and not allowing us to upgrade to the upgrade price then what does that say about them. I have been with AT&T since 1999 and that holds some weight. Ever time they piss me off because I have 4 lines so I spend about $300.00 a month with them I tell them to cancel my contract and I dont care how much it cost. When you end up in that department then usually they give you what you want. I hope we get all the phones I ordered. I cant wait to have my teenager call me and I can say ok where did you say you were. Ok show me. Yep iPhone 4 will change everything. Good luck to all of us. Oh I printed my receipts just incase they try to cancel my order and it wiped off the system. I will visit them in person and one way or another get my phones.I bought an iPhone 3GS in June last year. In August my iPhone was stolen, I used "Find my iPhone" to locate and wipe the data. I phoned AT&T and was informed that I could purchase a new iPhone for $399 as the customer service rep noticed I have over 10,000 roll over minutes as coverage in the SoCal area is so bad no one can talk on their phones 75% of the time, everyone texts. I asked if this would effect my eligibility for a new iPhone come June 2010. I was informed that it would not as my contract would not be renewed, that this is a one time offer as I've been a Cingular/AT&T customer since 2006.
Now comes the fun part. I attempted to pre-order an iPhone 4, and was informed that I am not eligible until March 2011! I phoned AT&T three times regarding the matter, to which they stated my contract was renewed as the $399 price was an "early upgrade" (I thought $199 was the price, but $399 is an UPGRADE?!). I informed the AT&T rep that both the customer rep on the phone and in the store in which I purchased the iPhone reassured me that my contract would not be renewed as a one time courtesy. AT&T's response: "Sorry, can't help you". I spoke with the "higher up" management who put in an "urgent" case, but stated I would most likely be denied. It seems I was mislead in order to keep me as a customer as I stated I was considering switching to Verizon in August. I can't even buy an iPhone 4 at full price! Had I been fully informed in August I would have paid $600 for a replacement.
Interestingly, I was able to reserve a 16 GB iPhone 4 through the new Apple Store application for $199. It verified my account, which left me perplexed. I phoned Apple today and spoke with a rep who informed me that many customers who are NOT eligible for an upgrade were erroneously allowed due to server overloads. Regardless, I have the $199 price reserved and if Apple states there was a mistake, they HAVE to honor the price commitment (used to work at Apple as a Genius). So if any one else is in this situation, Apple's policy states that the $199 price must be honored if the customer was erroneously allowed to pre-order/reserve their iPhones.
If this doesn't turn out well, I will take my family to Verizon. The only reason I'm with AT&T is because of the iPhone, but the reality is, what good is a phone IF YOU CAN'T MAKE CALLS?
I ordered two for our existing household family plan and they have both shipped.
Question: Why do you care? I did not know that AT&T made the mistake, and according to at least one AT&T rep, it's a policy that is held up with BOTH AT&T and Apple, NOT just AT&T. The AT&T rep sided with me as it was an obvious mistake on their end back in August and has sent an "urgent" claim to upper management. Either way, it's none of your concern. You're best off using your energy for something productive then judging and criticizing people you do not know. Based on your vehement posts to myself and others, I suggest you tone down your attitude. You're towing the line of respect and decency with regard to the MacRumors forum policy.
I don't know where you believe I stated I'm entitled or selfish. AT&T admits their mistake and is rectifying the issue. If they do not then I will simply speak KINDLY to one of my ex-colleagues regarding the matter when picking up my order on Thursday. IF I have to pay full price, I will. How is that screwing over a company or being selfish?
End of discussion.
I made no reference or comment to or about this individual (or individuals who ordered more than one iPhone with full knowledge it is ONE iPhone per customer). I stated that some individuals who should have qualified for ONE phone but due to AT&T and Apple's inability/erroneous endeavors did not qualify for an upgrade and have reserved ONE iPhone should be guaranteed that product. Period.
PS I love your screen name, it's fitting for a lot of us who stay up late posting comments like it's going out of style
EDIT: For the record, as a developer, I need the iPhone 4 to test and release my applications. I have tested them on my 3G, 3GS and need to run them on my iPhone 4 in order to debug/polish the code. Paying full price is a wash as I'm certain the money I make from the sales of my application will pay for the iPhone and then some. Either way, I do not have to justify my actions/beliefs to angry individuals. If you don't agree with my situation, then move on. For those who are in the same predicament, and there are many, it is an issue that both companies need to recognize, admit, and rectify. Otherwise it is hubris and greedy for both parties to treat their customer base with little respect due to their monopoly of a certain product. If their business tactics continue as such, I will vote with my money and take my business elsewhere. In the meantime, I can still develop applications with Apple under my developer account.
This is the last I will be addressing this issue. It's unnecessary.
Well people did a lot of weird things like preorder and then reserve one or more phones.
Perhaps Apple canceled people in those situations, which would serve them right to trying to additional muck things up and make it more difficult for others to get phones.
That's what most people believe, which is why there is so much animosity towards people with different views, be it politics, religion, or white iPhones. Everyone has a different perspective on things, even if ever so slightly... take a deep breath and realize that none of this really matters for squat in the grand scheme of things.
AT&T hasn't accepted until they send the phone. Better go back and study contract formation some more.
Why care then? Let those who want one keep wanting one and don't pay attention to them.
Question: Why do you care? I did not know that AT&T made the mistake, and according to at least one AT&T rep, it's a policy that is held up with BOTH AT&T and Apple, NOT just AT&T. The AT&T rep sided with me as it was an obvious mistake on their end back in August and has sent an "urgent" claim to upper management. Either way, it's none of your concern. You're best off using your energy for something productive then judging and criticizing people you do not know. Based on your vehement posts to myself and others, I suggest you tone down your attitude. You're towing the line of respect and decency with regard to the MacRumors forum policy.
I don't know where you believe I stated I'm entitled or selfish. AT&T admits their mistake and is rectifying the issue. If they do not then I will simply speak KINDLY to one of my ex-colleagues regarding the matter when picking up my order on Thursday. IF I have to pay full price, I will. How is that screwing over a company or being selfish?
End of discussion.
I made no reference or comment to or about this individual (or individuals who ordered more than one iPhone with full knowledge it is ONE iPhone per customer). I stated that some individuals who should have qualified for ONE phone but due to AT&T and Apple's inability/erroneous endeavors did not qualify for an upgrade and have reserved ONE iPhone should be guaranteed that product. Period.
PS I love your screen name, it's fitting for a lot of us who stay up late posting comments like it's going out of style
EDIT: For the record, as a developer, I need the iPhone 4 to test and release my applications. I have tested them on my 3G, 3GS and need to run them on my iPhone 4 in order to debug/polish the code. Paying full price is a wash as I'm certain the money I make from the sales of my application will pay for the iPhone and then some. Either way, I do not have to justify my actions/beliefs to angry individuals. If you don't agree with my situation, then move on. For those who are in the same predicament, and there are many, it is an issue that both companies need to recognize, admit, and rectify. Otherwise it is hubris and greedy for both parties to treat their customer base with little respect due to their monopoly of a certain product. If their business tactics continue as such, I will vote with my money and take my business elsewhere. In the meantime, I can still develop applications with Apple under my developer account.
This is the last I will be addressing this issue. It's unnecessary.
Wahhhhhh!
Mine says 6/19/11 (main account holder, I can get an upgrade once a year) and my wife's says 2/18/12 so it looks like we are both good and yes we are on a family plan. I actually called Apple yesterday and the guy said both are ok for shipment also, no problems.
Just wondering, the people who ordered more than 1 phone. Are you using 1 iTunes account to order them or using multiple iTunes account? My wife and myself have our own iTunes accounts and both ordered on our own. I remember with other iPhone launches in the past it was 1 iPhone per person (even said in that video "Ms. iPhone piggy" or something) so if you order 2 iPhones on 1 account, they may look at that as 1 person ordering 2 iPhones.
Maybe they should start all over, new release date the third week of July, preorders 2 weeks before so they have some time to sort out issues. That's what they should do. Just have a 'do over'.
Where on God's Green Earth do you live?!
I can understand if you don't have T-Mobile, BUT VERIZON?!
How many dopey Verizon commercials did one have to sit through and be told "There's a map for that"?
Heck they still do, but now Verizon just touts who would you trust to ensure your phone/app works? And a Verizon maps pops up...
So, I ask again, 'Where on God's Green Earth do you live?!'
That's definitely not true. What the hell is up with you and that other super smug wanna-be lawyer? You guys always have to add snide little comments. You ever wonder why everyone hates lawyers?
A company doesn't have to furnish the product you purchase for that to be acceptance of an offer. If you're an attorney, you know as well as I do that there's a lot of ways to accept an offer. Having an authorized agent agree to complete the deal and present a contract to sign so long as the terms and conditions are met is valid acceptance - period. If that doesn't enter me into a contract, I should be allowed to just go ahead and back out between the point at which I pre-ordered and the phone ships. Are you really going to argue that even after signing a contract on the 15th, I had until the 24th to legally just say "nah, forget it?" AT&T and Apple may not have actually held me to my contract because of certain clauses in the contract like that 30-day return thing, but absent such terms, I would, without question, be legally bound.
um, because Apple's website clearly showed white not available for pre-order or in-store pickup from the very beginning! regardless of where he bought, that information was well known.
Actually, I am correct. There is a ton of case law on the use of web sites in contract formation. You are wrong. For example, if I misprice something on my website and you place an order and I send an automated confirmation, I can still refuse to send you the product at that price.
Again: the website is an invitation to make an offer. You go to the website, enter your info and agree to the terms - that is you making an offer. When AT&T or apple completes performance, that is acceptance by them. THis also matches the characterization in their terms corresponding to their invitation to make an offer.
As for why everyone seems to make "snide little comments," I'm guessing you get those a lot? In my case I'm just trying to be helpful - I may have confused you for someone else, but my belief is you are about to take a bar exam, and unless it's in Louisiana I think you better brush up on contract formation.
coverage in the SoCal area is so bad no one can talk on their phones 75% of the time, everyone texts.
The only reason I'm with AT&T is because of the iPhone, but the reality is, what good is a phone IF YOU CAN'T MAKE CALLS?
Quite an over-generalization. I have had an original iPhone since launch day, and have had no coverage problems in SoCal. Obviously, it's a large area, but i routinely am in Santa Monica, Malibu, Hollywood, Beverly Hills, Downtown, Irvine, Laguna Beach, Dana Point, and San Diego and never have coverage problems. I'm not an AT&T fan - they have horrible customer service - but I can't complain about coverage in SoCal. If you live in an area that doesn't have good AT&T coverage, then why are you with AT&T?!
Count yourself lucky. I could put you in contact with at least a few dozen individuals who have horrible service. AT&T is very aware of this fact. Not an over generalization. Google the issue, you'll be surprised. As I stated, when Cingular was in charge they leased about half of their towers to T-Mobile due to financial difficulties, and renewed those leases just before AT&T took over. Heck, I was at La Mill Coffee in Silverlake one afternoon and over heard two individuals on the phone with AT&T discussing their horrible service. One individual even stated that he has the right to cancel his contract as AT&T is in breach for lack of service. Would you like names? Trust me...
...and for the record, I live in NYC now. As a developer for iPhone applications, I stayed with AT&T when I lived in LA for one year. Plus I didn't want to pay a cancellation fee and lose the ability to test my applications.
Just ignore them. More often than not they are trolling in order to bait people into straw man arguments.
D**n, why are people jumping down each others throats?! Seriously, some people are making assumptions about the motives and actions of others as if it's their job. C'mon people, ease up on the animosity and sarcasm, we're (generally) adults here, let's start acting like it.