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White iPhone 4 Manufacturing Delay, Some Apple Pre-Orders Being Canceled
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You're just the kind of customer I hate, the absolute worst. You're going to get up on Thursday morning and saunter into your local Apple store and cause trouble because of some stupid freaking glitch in the system and make some poor Apple salesperson's day a living hell when they discover that you're just trying to rip the company off. I really hope you reconsider being a complete jackass on Thursday.
I could continue ranting on just how selfish you are until the freaking cows come home, but it wouldn't even matter.
I could continue ranting on just how selfish you are until the freaking cows come home, but it wouldn't even matter.
I bought an iPhone 3GS in June last year. In August my iPhone was stolen, I used "Find my iPhone" to locate and wipe the data. I phoned AT&T and was informed that I could purchase a new iPhone for $399 as the customer service rep noticed I have over 10,000 roll over minutes as coverage in the SoCal area is so bad no one can talk on their phones 75% of the time, everyone texts. I asked if this would effect my eligibility for a new iPhone come June 2010. I was informed that it would not as my contract would not be renewed, that this is a one time offer as I've been a Cingular/AT&T customer since 2006.
Now comes the fun part. I attempted to pre-order an iPhone 4, and was informed that I am not eligible until March 2011! I phoned AT&T three times regarding the matter, to which they stated my contract was renewed as the $399 price was an "early upgrade" (I thought $199 was the price, but $399 is an UPGRADE?!). I informed the AT&T rep that both the customer rep on the phone and in the store in which I purchased the iPhone reassured me that my contract would not be renewed as a one time courtesy. AT&T's response: "Sorry, can't help you". I spoke with the "higher up" management who put in an "urgent" case, but stated I would most likely be denied. It seems I was mislead in order to keep me as a customer as I stated I was considering switching to Verizon in August. I can't even buy an iPhone 4 at full price! Had I been fully informed in August I would have paid $600 for a replacement.
Interestingly, I was able to reserve a 16 GB iPhone 4 through the new Apple Store application for $199. It verified my account, which left me perplexed. I phoned Apple today and spoke with a rep who informed me that many customers who are NOT eligible for an upgrade were erroneously allowed due to server overloads. Regardless, I have the $199 price reserved and if Apple states there was a mistake, they HAVE to honor the price commitment (used to work at Apple as a Genius). So if any one else is in this situation, Apple's policy states that the $199 price must be honored if the customer was erroneously allowed to pre-order/reserve their iPhones.
If this doesn't turn out well, I will take my family to Verizon. The only reason I'm with AT&T is because of the iPhone, but the reality is, what good is a phone IF YOU CAN'T MAKE CALLS?
I bet his order didn't get canceled...
But even the iPhone ain't gettin him outta the conference finals. There isn't an app for that!
Really? You wouldn't have sold your 3GS if you had known there wasn't going to be a white one? So what you're saying is you would have taken a loss on the sale after the fact IF YOU HAD KNOWN there wasn't going to be a white one available at launch, correct? You're such a freaking liar. Of course you would have sold your damn 3GS and made as much money as you possibly could...... you're just upset that you can't get EXACTLY what you wanted right now. Somehow, I think you'll manage.
You're just the kind of customer I hate, the absolute worst. You're going to get up on Thursday morning and saunter into your local Apple store and cause trouble because of some stupid freaking glitch in the system and make some poor Apple salesperson's day a living hell when they discover that you're just trying to rip the company off. I really hope you reconsider being a complete jackass on Thursday.
I could continue ranting on just how selfish you are until the freaking cows come home, but it wouldn't even matter.
But man, at the same time, he relied on erroneous information. If AT&T hadn't blatantly lied, he would have paid the full price and not been in the situation at all. I would be pretty upset if I were him too and I think it would be justified. I don't agree with the idea of ruining some AT&T CSR's day because they can't do anything. If he were to call and speak with a supervisor who does have the power to change upgrade dates (they can - trust me, I've been in the situation), then I think that would be fine. They caused a mess and they should clean it up. Period. I can't pull that crap and get away with it so why should Apple, AT&T, Best Buy, or whoever?
Just checked my shipment info:
Fed Ex shows delivery on the 22nd, HOLY SMOKES!
Oh wait, Steve just called, i'm getting it on the 21st, because he really liked one of the emails I sent him....
Fed Ex shows delivery on the 22nd, HOLY SMOKES!
Oh wait, Steve just called, i'm getting it on the 21st, because he really liked one of the emails I sent him....
Ut oh, i upset one of Jesus Job's people. My bad, my bad. I forgot. Steve is God, [no] he can do no wrong [no] and we're completely wrong [yes] for expecting an announced product to launch when promised. Steve has a plan for us all, right? [no]
Isn't it cool how you can put words into any order you want, even if they don't make sense?
I thought you had to be 13 to sign up for internet forums.
Cancelled
I ordered my 16GB black iPhone 4 on the 15th, received an email confirmation, my card was pre-authorized, and my order status read "not yet shipped". I was just waiting for it to change to "prepared for shipment". I checked the status this morning and it still read "not yet shipped". I checked again this afternoon to see if the status had changed, and to my shock it changed to "cancelled"! What??!! I was upset, to put it mildly. I immediately called Apple, and after waiting on hold for the better part of an hour, I finally reached a representative. After checking on what had happened, she could not tell me why my ordered had been cancelled.
The representative had to then check with her manager. After checking with her manager, she said "AT&T cancelled your order". I replied "how did AT&T cancel my order, I ordered it through Apple". She then gave an explanation that basically said it was AT&T's fault and I would have to call them. She then gave me AT&T's phone number and implied it was their problem.
I then called AT&T. I asked them why my order was cancelled. The AT&T rep checked into it and said, "we didn't cancel your order, it sounds like you're getting the run around". I asked what we could do to correct this and he said he would transfer me. He transferred me to their iPhone tech support. Wow. That rep transferred me to AT&T sales and that rep finally dialed Apple and we were on a three-way conference call. After the AT&T rep and the Apple rep couldn't get anything figured out, I was finally transferred to a manager at Apple. The manager was very professional, and he honestly did not know why this happened but he seemed to be aware that this was happening to a bunch of orders, not just mine. He offered to personally follow up on my order and do what he can to reinstate the order. He said I probably won't hear back for a couple of days (probably Monday) because it's the weekend. But he will follow up with me personally.
Needless to say this is ridiculous. I spent all day on the 15th trying to get my order in, and I finally did. They received my order, put a temp hold on my card, gave me an order number and a date of delivery, and sent me a confirmation email. To cancel it without a warning or call is simply unprofessional and not how you treat your customers, especially a company like Apple who has such loyal customers. Not to mention the 2 hours I spent today trying to sort this out. This needs to be fixed for me and anyone else that this happened to.
I ordered my 16GB black iPhone 4 on the 15th, received an email confirmation, my card was pre-authorized, and my order status read "not yet shipped". I was just waiting for it to change to "prepared for shipment". I checked the status this morning and it still read "not yet shipped". I checked again this afternoon to see if the status had changed, and to my shock it changed to "cancelled"! What??!! I was upset, to put it mildly. I immediately called Apple, and after waiting on hold for the better part of an hour, I finally reached a representative. After checking on what had happened, she could not tell me why my ordered had been cancelled.
The representative had to then check with her manager. After checking with her manager, she said "AT&T cancelled your order". I replied "how did AT&T cancel my order, I ordered it through Apple". She then gave an explanation that basically said it was AT&T's fault and I would have to call them. She then gave me AT&T's phone number and implied it was their problem.
I then called AT&T. I asked them why my order was cancelled. The AT&T rep checked into it and said, "we didn't cancel your order, it sounds like you're getting the run around". I asked what we could do to correct this and he said he would transfer me. He transferred me to their iPhone tech support. Wow. That rep transferred me to AT&T sales and that rep finally dialed Apple and we were on a three-way conference call. After the AT&T rep and the Apple rep couldn't get anything figured out, I was finally transferred to a manager at Apple. The manager was very professional, and he honestly did not know why this happened but he seemed to be aware that this was happening to a bunch of orders, not just mine. He offered to personally follow up on my order and do what he can to reinstate the order. He said I probably won't hear back for a couple of days (probably Monday) because it's the weekend. But he will follow up with me personally.
Needless to say this is ridiculous. I spent all day on the 15th trying to get my order in, and I finally did. They received my order, put a temp hold on my card, gave me an order number and a date of delivery, and sent me a confirmation email. To cancel it without a warning or call is simply unprofessional and not how you treat your customers, especially a company like Apple who has such loyal customers. Not to mention the 2 hours I spent today trying to sort this out. This needs to be fixed for me and anyone else that this happened to.
Ordered two (family plan) on the 14th from apple. One shipped just now. Other is still prepared for shipment. The second order is the one that shipped. (had to do it as two orders for some reason).
Are you delusional? You have no contract until both parties agree to having one. Just because you decided to place an order and Apple decided to do due diligence and ensure you have the means to buy what you ordered, doesn't mean you have a contract of any sort. In this particular case Apple and you have no mutually binding contract until Apple confirms they have product to send to you and actually CHARGE YOU for the product. Love the armchair lawyers.....
You're just the kind of customer I hate, the absolute worst. You're going to get up on Thursday morning and saunter into your local Apple store and cause trouble because of some stupid freaking glitch in the system and make some poor Apple salesperson's day a living hell when they discover that you're just trying to rip the company off. I really hope you reconsider being a complete jackass on Thursday.
I could continue ranting on just how selfish you are until the freaking cows come home, but it wouldn't even matter.
You have serious anger management issues. Who said I was going to be difficult? You've read way to much into what my experience has been. Further, as an ex apple exployee at the store I reserved my iPhone I still know the management so I'm not concerned. I merely conveyed my experience so that if someone else is dealing with the same issue perhaps my advice would be helpful.
Aside from that, you've made some extremely angry and broad generalizations bout who I am as a person. Are you Miss Cleo? Can you read fortunes as well as you can judge people? He who is without sin...
Oh and PS I do volunteer and make use of my time. I don't spend it making a customer service reps day a nightmare. I used to be one of those reps and as someone else stated AT&T can stand by their word and contractual agreement. They're not. End of discussion.
I only had one order through Apple and it was canceled today with that email about it not being authorized. Not credit card issue and I am eligible.
Are you delusional? You have no contract until both parties agree to having one. Just because you decided to place an order and Apple decided to do due diligence and ensure you have the means to buy what you ordered, doesn't mean you have a contract of any sort. In this particular case Apple and you have no mutually binding contract until Apple confirms they have product to send to you and actually CHARGE YOU for the product. Love the armchair lawyers.....
Man, you're pretty defensive and way too smug. And like I said, I don't do contract law. I clearly stated that I wasn't sure how it all worked. But the armchair lawyer part? Ouch. I mean I don't take the exam until July 27th, but I think I'm in pretty good shape to pass. But hey, you're a lawyer yourself so I should expect comments like that. I guess it's not much of a question why I can't introduce myself as a lawyer because I'm instantly judged by most of society. Thanks for helping that reputation by the way!
The best part is that I'm not even sure you're right. When you upgrade through AT&T, you sign a new 2 year contract. You have the offer right there. My acceptance is present when I go through the system and pay for the phone. The consideration is present because both sides benefit financially. It really doesn't get much more standard than that.
So go ahead and explain to me why there was no contract for the people who went through AT&T and entered that new 2 year agreement? I might be wrong because I went through Best Buy this time, but that's how I ordered my previous iPhone. Seems like a contract to me which AT&T/Apple broke without any real consequence. I'm sure they have some clause that prevents them from having any responsibility in the situation (I didn't read the whole thing nor would I remember 2 years later).
So would ya mind helping out an "armchair lawyer" like myself with that one?
When you go to AT&T and enter your payment info, etc. you are making an offer. AT&T either accepts or not. Their website allowing you to upgrade is merely an invitation to you to make an offer, with terms they may be willing to accept.
And once you complete the process, agree to pay, and sign the contract, why exactly do you not have a contract? You can look online and see that upgrade eligibility has moved back by 18 months and everything. Everything is complete. After this point, if AT&T decides to cancel an order, how is that not a breach of contract?
Take a breath... it will all be OK. The disclaimer is there for unforeseen circumstances that are outside of Apple's direct control. What if someone decided to hijack the Fedex truck in route to your particular Apple store? If that were to happen obviously you're pre-authorization wouldn't mean that you would still be getting an iPhone at that particular location.... as there would be no product to sell.
THIS is what's going on. I called 800-Apple, and the guy told me that the "system" is treating those orders as "duplicates".
So, just like you, my first order (MY phone, 32G) has been cancelled. But my second order (my WIFE'S phone, 16G) is all good.
Ya know... this all could've been easily remedied by NOT SENDING A FRIGGIN NO-REPLY EMAIL ON A SATURDAY NIGHT.
Great customer service guys!
I agree, but his problem lies with AT&T, not Apple. He needs to get his contract end date and eligibility squared away with AT&T, first. To go on thinking that just because Apple's "Apple Store App" somehow managed to allow him to "reserve" an iPhone for $199 somehow means that he is now entitled to ruin some poor person's day at the APPLE STORE come Thursday is just asinine. Basically he plans on punishing Apple for AT&T's problem, how mature.