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Why doesn't Apple tell you this? (or their box) [AppleCare]
- Thread starter SPNarwhal
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not true.
i purchased my macbook pro in canada , bought the warranty in japan , and i have had it repaired 2 times since then in canada at an apple store without issue.
Stop arguing against this! It's obviously a recent change, so the fact that your sister's former boyfriend's hairdresser had his son's Macbook repaired three years ago doesn't count!
Now I need to make sure the Applecare I plan to buy online not only has a proper box, but it has to have the same SKU code as well... Sigh... Just seems easier to go to the store, just like Apple want me to.
Now I need to make sure the Applecare I plan to buy online not only has a proper box, but it has to have the same SKU code as well... Sigh... Just seems easier to go to the store, just like Apple want me to.
I think you bolded the wrong statement.
Anyways, it makes sense that Apple would have this policy as warranty repairs vary in cost for different countries. You may say "Well if it's worldwide, why does it matter?" Of course it matters! The majority of repairs from an AppleCare purchased in the US will be in the US! The majority of UK based AppleCares will be used in the UK! Also, Apple needs to budget their finances appropriately for each country.
Its the same reason why we have region codes on the DVD format.
The bolded statement was from original post.
If that were the case, then it would make no sense to say "worldwide coverage" because it's a no brainer/simple commerce that support costs would differ from country to country - it's not something Apple finally realized and decided to put an end too.
Oops LOL.
Anyways, it does make sense to say AppleCare has worldwide coverage. You buy AppleCare in the US, your laptop breaks in Japan, you get it fixed in Japan, you travel to the UK, your laptop suffers another defect, you get it fixed again in the UK.
If that isn't worldwide coverage, I'm not sure what is.
The point I made is that the majority of repairs from AppleCare purchased in the US would come from the US.
The important thing here is that we live in a global economy, and as such Apple needs to clearly mark their packaging if there is a difference between Applecare in different countries.
Secondly, their stupid online registration system needs to be significantly updated because it could prevent so many of these problems. If you buy a product that is either not legit, or not legit for the particular device that you are marrying it with, then it needs to raise a flag then and there.
Secondly, their stupid online registration system needs to be significantly updated because it could prevent so many of these problems. If you buy a product that is either not legit, or not legit for the particular device that you are marrying it with, then it needs to raise a flag then and there.
jumping on apple for not labeling the boxes with a region code is non-sense.
yes it would be nice, But i believe apple intends for you to buy the warranty through them or an authorized retailer which would know the legistics and could inform you about stuff like this. I hardly think that Apple intended for apple care to be purchased from ebay or some shady guy selling them out of his trunk.
yes it would be nice, But i believe apple intends for you to buy the warranty through them or an authorized retailer which would know the legistics and could inform you about stuff like this. I hardly think that Apple intended for apple care to be purchased from ebay or some shady guy selling them out of his trunk.
So what if DVDs were sold with nothing noted on the case as to the region of the disk inside? It makes no sense not to put this information on the box.
This is the most asinine thing I've read here today.
If I have an original sealed Applecare box which I decide not to use... then sell it to my neighbor I guess it doesn't count because I'm not "authorized"? Answer: I think not. At least the anti-trust laws here in the U.S. say otherwise.
And what logistics? If the damn product isn't any good outside the borders of any country the print that on the freaking box. How hard is that?
I did not say it was no good. I said I dont think Apple intended for apple care to be sold in via sites like ebay. if you bought it and sold it to your neighbor you guys are in the same country so whats the problem.
Apple is one of the most liberal companies i have ever seen when it comes to buying the AC.
you go to bestbuy and buy a PC you cant buy an extended warranty then sell that warranty to your neighbor even if he has the same model bought from the same store.
If apple put this on their box there wold still be people that do no read it and they would still complain about something. it is human nature that when something bad happens to us we automatically blame everyone else but ourselves.
I'm sorry to hear.
But, there is one thing I don't understand.
I'm reading daily about people that have problems with AC bought on eBay and such.
Why do people sell their ACs? And why save $50 on AC when you already spent $2K on a laptop when so many people have issues or are scammed?
But, there is one thing I don't understand.
I'm reading daily about people that have problems with AC bought on eBay and such.
Why do people sell their ACs? And why save $50 on AC when you already spent $2K on a laptop when so many people have issues or are scammed?
If you have a box and you purchased it from eBay, there is a chance that is it good but also is a chance that it isn't. If you search around the forums, sellers have been generating codes, printing boxing and selling them. That's the problem with AppleCare. You getting it from your neighbour is fine as he they probably did get it from Best Buy or an Apple Store. With eBay, you don't know the origin of the AppleCare.
alright...
Alright, I think that someone needs to step up and do the right thing and either appeal to apple as high up on the ladder as necessary to get these people reimbursed as well as this fixed for the future, and/or, try to sue
for not clarifying this on their AC product and thus putting an innumerable # of people at risk of losing hundreds of dollars for which wont have to spend a cent in return in repairs. Try to make the whole thing out to be a premeditated scam to embezzle millions through false advertising/marketing. 
Even if that wasn't their intention this is absolutely reckless and unacceptable and they should still be held accountable for the money they have caused people to loose as a result, regardless of what their intentions were.
I mean if you threaten to sue, you are likely to get your coverage instead of going to court anyway. And this isnt just about one persons coverage - THERE IS A PRINCIPLE HERE FOLKS!
Apple needs to be kept in check. their computers great AND EVERYONE KNOWS IT (at least everyone here)! But damn if these apple folk dont suffer from a strong dose of megalomania and narcissism from time to time!
Dont let your abuse you!!
they need to know that we wont just bend over for everything and take it in the !!!
Alright, I think that someone needs to step up and do the right thing and either appeal to apple as high up on the ladder as necessary to get these people reimbursed as well as this fixed for the future, and/or, try to sue
for not clarifying this on their AC product and thus putting an innumerable # of people at risk of losing hundreds of dollars for which wont have to spend a cent in return in repairs. Try to make the whole thing out to be a premeditated scam to embezzle millions through false advertising/marketing. Even if that wasn't their intention this is absolutely reckless and unacceptable and they should still be held accountable for the money they have caused people to loose as a result, regardless of what their intentions were.
I mean if you threaten to sue, you are likely to get your coverage instead of going to court anyway. And this isnt just about one persons coverage - THERE IS A PRINCIPLE HERE FOLKS!
Apple needs to be kept in check. their computers great AND EVERYONE KNOWS IT (at least everyone here)! But damn if these apple folk dont suffer from a strong dose of megalomania and narcissism from time to time!
Dont let your
abuse you!!they need to know that we wont just bend over for everything and take it in the
!!!It's called caveat emptor. Sorry for what happened to you, but had you purchased AppleCare from an authorized reseller, this wouldn't have happened.
Apple is reckless!
Endangered consumers by not placing country of origin on their boxes!!!
SUE!!!!!!!!!!!!!!!!!!!!!!!!!!!
In all honesty, next time buy it from apple or an authorized reseller. It's very well known that AppleCare on eBay is a big risk. You rolled the dice and you lost. If apple picks up the bill for this one, I would be amazed.
Endangered consumers by not placing country of origin on their boxes!!!
SUE!!!!!!!!!!!!!!!!!!!!!!!!!!!
In all honesty, next time buy it from apple or an authorized reseller. It's very well known that AppleCare on eBay is a big risk. You rolled the dice and you lost. If apple picks up the bill for this one, I would be amazed.
What evidence do you present that Apple never intended for somebody else to sell Applecare? (Don't bother looking: it's illegal). I'm sure they wish the could at their prices but they can't.
What the hell does this have to do with the OP's dilemma?
So that's your reason for not putting a disclaimer on the box... because most people won't read it? Dude, I hope you're not an aspiring lawyer.
Alright, I think that someone needs to step up and do the right thing and either appeal to apple as high up on the ladder as necessary to get these people reimbursed as well as this fixed for the future, and/or, try to sue
Even if that wasn't their intention this is absolutely reckless and unacceptable and they should still be held accountable for the money they have caused people to loose as a result, regardless of what their intentions were.
I mean if you threaten to sue, you are likely to get your coverage instead of going to court anyway. And this isnt just about one persons coverage - THERE IS A PRINCIPLE HERE FOLKS!
Apple needs to be kept in check. their computers great AND EVERYONE KNOWS IT (at least everyone here)! But damn if these apple folk dont suffer from a strong dose of megalomania and narcissism from time to time!
Dont let your
they need to know that we wont just bend over for everything and take it in the
You're kidding right? I'm not siding with Apple here but the OP purchased AppleCare through eBay. Now I'm not going to argue if that's right or wrong, I don't care. There is always a risk when buying anything from eBay and unfortunately the OP got the short end of the stick. Apple isn't out there trying to screw people. They're offering a service expecting that the customer go through the appropriate channels to purchase that service but the OP tried to save a few dollars. That's not Apple's fault. If anything, he should blame the seller on eBay for not disclosing that the serial number for that box was infact for X country but he really can't do that either. Assume that the seller is dumb and he's just trying to sell whatever. OP took that risk and again, unfortunately it didn't work out.
you should check out the thread that has like 40 pages on DO NOT BUY AC on EBAY in the buying tips forum.
You CAN sell the AC you bought, if you haven't used it. You just need to provide the buyer with an original receipt that you got when buying it.
Also, I think the serial/registration number unique to each apple care contract is tied to a specific country.. Probably has a country code in the AC serial number, much the way Canon does build dates in their serial numbers for their lenses.
I found some info..
On page 18 of the AppleCare booklet, listed under "General Terms", # D d. This Plan is offered and valid only in the fifty states of the United States of America, the District of Columbia and Canada. This Plan is not offered to persons who have not reached the age of majority. This Plan is not available where prohibited by law.
The OP probably bought it on eBay due to the reasons everyone does, to save a lot of money. I got mine from Apple for $239 on Monday.
If you have the book, what does it say on page 18? I wonder if it says like only good in Australia (or wherever the seller was located at)
I know... I'm in that thread.
That won't fly here in the U.S. If you have the box, and nobody has reported it stolen then possession is nine-tenths the law. Lots of luck to Apple trying to convince a judge otherwise.
I'm sure it does but consumers don't read "barcode". That's why cryptic disclaimers are written on the outside of the box.
But again... you need to buy the box and open it to read the book.
I got mine on ebay. Sealed box, serial number on the outside. Paid $80 to a desperate guy trying to liquidate before his wife got everything in the pending divorce.
And I know it's good... I've used it already.
Not so. Here is the info online... I copied and pasted this info...http://images.apple.com/legal/applecare/docs/AppleCare_Protect_Plan_NA_en.pdf
if that doesn't show up, here is the link to get to the PDF. it is on page 5, http://www.apple.com/legal/applecare/appgeos.html
^ If you're buying on eBay to save a $50-$100 bucks off the insurance coverage on your $2,000.00 laptop, knowing that it may or may not work, are you really saving money?
I would ask Apple if i could purchase the remaining portion of Applecare on your warranty in the US and be done with it. Otherwise, tell them they need to send you a box from England for your US Mac plus pay for shipping.
Your e-Bay reasons are getting pretty annoying.
I bought on e-Bay and took a risk? So it's my fault?
It's not as if this AppleCare is a fraud, it's real AppleCare from Apple.
Where I got it from has nothing to do with this situation, it was still sealed in the box and everything.
And "they don't write it on the box because people would still complain anyway"?
That's one of the dumbest things I've ever heard. At least if they wrote it on the box and I complained then I wouldn't be at fault since they warn you on the box.
The only way of knowing this is a Great Britain AC by looking at the box is to see and know the difference between the model numbers.
My page 18/D says otherwise, it says Belgium, UK, France, etc etc. No USA.
I know people in the UK, if Apple won't just fix this directly I'll just put their address in and have it then transferred to the U.S.
Still, their box should tell you what region it's for if it's not region friendly.
And on top of that, the registration should not be allowed to complete if it's not valid for your location.
Pretty much Apple lied to me, telling me that my coverage was activated and fine. They would not have contacted me and told me otherwise, the only way I could find out is by talking to them about it.
Is this seen in a different light by any of you now?
Apple lied to me by saying that I was covered.
Now it's too late to return the AC and they're saying that they won't honor it anymore.
I bought on e-Bay and took a risk? So it's my fault?
It's not as if this AppleCare is a fraud, it's real AppleCare from Apple.
Where I got it from has nothing to do with this situation, it was still sealed in the box and everything.
And "they don't write it on the box because people would still complain anyway"?
That's one of the dumbest things I've ever heard. At least if they wrote it on the box and I complained then I wouldn't be at fault since they warn you on the box.
The only way of knowing this is a Great Britain AC by looking at the box is to see and know the difference between the model numbers.
My page 18/D says otherwise, it says Belgium, UK, France, etc etc. No USA.
I know people in the UK, if Apple won't just fix this directly I'll just put their address in and have it then transferred to the U.S.
Still, their box should tell you what region it's for if it's not region friendly.
And on top of that, the registration should not be allowed to complete if it's not valid for your location.
Pretty much Apple lied to me, telling me that my coverage was activated and fine. They would not have contacted me and told me otherwise, the only way I could find out is by talking to them about it.
Is this seen in a different light by any of you now?
Apple lied to me by saying that I was covered.
Now it's too late to return the AC and they're saying that they won't honor it anymore.
I would ask Apple if i could purchase the remaining portion of Applecare on your warranty in the US and be done with it. Otherwise, tell them they need to send you a box from England for your US Mac plus pay for shipping.
P.S. For about half of the Applecare I've bought, I bought off eBay. Never a problem. Just check and doublecheck at time of purchase.
P.S. For about half of the Applecare I've bought, I bought off eBay. Never a problem. Just check and doublecheck at time of purchase.