Is he an authorized reseller?
If he is, I can help you. If not, you are truely out of luck.
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Why doesn't Apple tell you this? (or their box) [AppleCare]
- Thread starter SPNarwhal
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Is he an authorized reseller?
If he is, I can help you. If not, you are truely out of luck.
Haven't run into any authorized resellers on eBay. If they are a eBay store, they should still be able to help you then.
What you don't get is those "terms and conditions" are not on the outside of the box.
How are you supposed to read them if the box is sealed?
But when you opened the box, you should have read the terms. Then when you didn't agree with the terms, you could have contacted the seller. In a perfect world, yes, Apple could put everything on the box. But, yes, like others have noted, Apple doesn't assume that AppleCare warranty boxes fly over the world.
I also believe that if you bought the item at a authorized seller, you may even return an open box. And even if you do enroll, I also believe you can cancel the warranty within 30 days for a full refund, or after 30 days get a partial refund for the warranty period that is left. If memory serves. This might assume that you bought it from a store, of course, because you would have the original receipt of purchase, and this would make getting that refund easier.
seriously the few of you who keep stressing this e-bay thing are either not paying attention or extremely prone to cognitive dissonance when it comes to matters involving our beloved 
demi-gods and common sense.
THE AC HE BOUGHT ON E-BAY WAS AN AUTHORIZED APPLE PRODUCT!!!!
HENCE ALL "Drrrrrr, wull itz yur folt fer byyyin it ohn ebeyy..." STATEMENTS DO NOT PERTAIN TO A DAMN THING!
What would be the difference if someone bought you AC for your birthday and you went to register it online and got to the end of the registration and they said "CONGRATULATIONS! Your product is now covered by apple care!",
then you find out a year later when your computer breaks that, well actually it doesnt apply cause you live in the wrong country?
Was the person who bought the AC for you an "authorized re-seller" when they gave it to you? No. Is it an authorized apple product regardless? Yes. Have you unsuspectingly surpassed the period in which you can return it for a refund because you were misled in to thinking it was legitimately registered? YES!
Whether you obtain genuine AC as a gift or pay for it, or whatever, makes no difference!
For arguments sake, because the few of you keep getting tripped up on idea that e-bay somehow factors in to the contention at hand here, imagine that this e-bay seller knew the OP and gave them this AC as a gift. Is that wrong, illegal, or unlikely to happen (i.e AC being purchased as a gift). The same situation would have arisen - AND E-BAY WOULDN'T HAVE A DAMN THING TO DO WITH IT!!! Wake up people!!! Jeeeesh.......
Say you bought a 200$ cell phone battery online from e-bay or any other online store with a good deal. When it arrives you find that even though the battery is perfectly suited for your model i.e same company, size, etc,etc - it doesn't work in your phone b/c the company locked their batteries to only work in each particular country. You look on the box and see no mention of this, you look on their website and see no warning about this...
The only statements you see on the box are dancing advertisements about the functions which would cause you to purchase it because they are exactly what you are looking for. Like, "b/c our phones are quad-band and work worldwide, these batteries are internationally good and can be used in all countries."
But when you read inside you find buried within their terms and conditions, mention that the batteries work all over world and are the same build for all phones of that make BUT THEY HAVE TO INITIALLY BE PURCHASED IN THE SAME COUNTRY THAT YOUR PHONE WAS PURCHASED IN BECAUSE...?
Anyway my point is, do you really think that you will convince anyone that it wouldnt cross your mind THAT THEY SHOULD MENTION THIS ON THE BOX AND AS A BASIC ASPECT OF THEIR ADVERTISING?
If people had prior reason to believe that AC - WHICH CLAIMS WORLDWIDE COVERAGE BY THE WAY - would work like this, they wouldnt feel the same, but why would someone think this off the bat?
If you dont want to come across as an irrational apple fanboy drone who sides with on principle regardless of the situation, just step back and look at the practical point people are making - which you just happen to be arguing against.
demi-gods and common sense.THE AC HE BOUGHT ON E-BAY WAS AN AUTHORIZED APPLE PRODUCT!!!!
HENCE ALL "Drrrrrr, wull itz yur folt fer byyyin it ohn ebeyy..." STATEMENTS DO NOT PERTAIN TO A DAMN THING!
What would be the difference if someone bought you AC for your birthday and you went to register it online and got to the end of the registration and they said "CONGRATULATIONS! Your product is now covered by apple care!",
then you find out a year later when your computer breaks that, well actually it doesnt apply cause you live in the wrong country?
Was the person who bought the AC for you an "authorized re-seller" when they gave it to you? No. Is it an authorized apple product regardless? Yes. Have you unsuspectingly surpassed the period in which you can return it for a refund because you were misled in to thinking it was legitimately registered? YES!
Whether you obtain genuine AC as a gift or pay for it, or whatever, makes no difference!
For arguments sake, because the few of you keep getting tripped up on idea that e-bay somehow factors in to the contention at hand here, imagine that this e-bay seller knew the OP and gave them this AC as a gift. Is that wrong, illegal, or unlikely to happen (i.e AC being purchased as a gift). The same situation would have arisen - AND E-BAY WOULDN'T HAVE A DAMN THING TO DO WITH IT!!! Wake up people!!! Jeeeesh.......
Say you bought a 200$ cell phone battery online from e-bay or any other online store with a good deal. When it arrives you find that even though the battery is perfectly suited for your model i.e same company, size, etc,etc - it doesn't work in your phone b/c the company locked their batteries to only work in each particular country. You look on the box and see no mention of this, you look on their website and see no warning about this...
The only statements you see on the box are dancing advertisements about the functions which would cause you to purchase it because they are exactly what you are looking for. Like, "b/c our phones are quad-band and work worldwide, these batteries are internationally good and can be used in all countries.
"But when you read inside you find buried within their terms and conditions, mention that the batteries work all over world and are the same build for all phones of that make BUT THEY HAVE TO INITIALLY BE PURCHASED IN THE SAME COUNTRY THAT YOUR PHONE WAS PURCHASED IN BECAUSE...?
Anyway my point is, do you really think that you will convince anyone that it wouldnt cross your mind THAT THEY SHOULD MENTION THIS ON THE BOX AND AS A BASIC ASPECT OF THEIR ADVERTISING?
If people had prior reason to believe that AC - WHICH CLAIMS WORLDWIDE COVERAGE BY THE WAY - would work like this, they wouldnt feel the same, but why would someone think this off the bat?
If you dont want to come across as an irrational apple fanboy drone who sides with
on principle regardless of the situation, just step back and look at the practical point people are making - which you just happen to be arguing against. 
That;s a good point. But even apple has a clause in their agreements for such cases.
The Administrator for all Plans is Apple Inc. (the Administrator). In the United States, the Administrator is responsible for the collection and transfer to AppleCare Service Company, Inc. of the purchase price for the Plan and for the administration of claims under the Plan.
That's not true.
When you USE the item, you agree to the terms. When you purchase the item, you agree to the VISIBLE terms for consumer-items.
My point was that if the OP had actually read the terms, he would have found out that the AppleCare he had was for the European Union. Then he could have contacted the seller about it, and asked for a refund.
The problem the OP has is somewhat a problem for AppleCare sold in English-speaking countries, because it is not obvious the AppleCare is meant for a specific country. For many other countries, this is no problem, because the AppleCare would be written in their own language.
I'm not saying that the OP doesn't have a valid problem. I just think that Apple doesn't think about resale of AppleCare on eBay. Their focus is on sale through proper channels. But maybe Apple could state on the box: Not for sale outside EU, or not for sale outside US. But again, this would only be a real problem for countries that share a language.
Maybe the OP can contact Apple and say to them the AppleCare was given as a gift, and you had no knowledge of where it was bought. Maybe if you ask it that way, the person on the phone would want to help?
Actually, terms are written in english and other languages altogether due to the variety of backgrounds and native speakers living all around the world. But the norm is, everything's written in english as it is the "universal business language".
I was speaking about the box and the AppleCare booklets with information. Those are usually in the native language. At least, they're in Dutch in the Netherlands.
But again, within those terms, in whatever language, it will state where it applies to, meaning the EU here. And the OP could have contacted the seller, even with an open box.
The OP is right, though, that it could have been stated on the box. I just think that Apple thinks it is no problem, because their focus is on sale through proper channels, and they probably think that eBay is the responsibility of the private buyer and seller.
Yes, but when you bought your AC, did u ever read the terms? What if Apple Netherlands made a mistake and gave you an AC from Nigeria?
Yes, but when you bought your AC, did u ever read the terms? What if Apple Netherlands made a mistake and gave you an AC from Nigeria?
It is your responsibility to read the terms. In the end end, you agree to them, and that is a binding contract. So it is relevant that you read the terms. Wether you really do it or not is something else.
That second one is highly unlikely, as there is no such AppleCare from Nigeria. And as those AppleCare boxes are assembled in each continent/country, it is improbable that a box will get to the wrong country.
I'm asking you, did YOU read the terms upon registering your AppleCare product?
And why wouldnt there be an AC in Nigeria. There are plenty in south america, india and middle eastern countries.
Again, let me make this clear for you: You buy what the box says you buy. You use the items bought according to the terms and conditions.
Well, yes I did, if you'd really like to know. And again, it was no problem for me, because my booklets were in Dutch, the user guide were in all the languages of the EU, and I bought it in a store, so that was a good first sign that the enrollment was meant for the EU. And within the terms, all of the countries were mentioned. I do understand it is a problem for people in English-speaking countries, and you skimp on reading the terms. Do AppleCare user guides in the US also have other languages other than English and Spanish?
By the way, I looked it up again, and I was right that within 30 days, you can cancel the plan and receive restitution, and after 30 days can receive a partial refund.
Seriously? I posted THE INFO that is ON APPLES' WEBSITE!!! I simply posted it because someone said that the info was ONLY AVAILABLE inside the AC box.
AppleCare is a WORLDWIDE service. You HAVE to buy AC from the country in WHICH you LIVE. You can have it repaired anywhere. Hence, the WORLDWIDE statement.
seriously the few of you who keep stressing this e-bay thing are either not paying attention or extremely prone to cognitive dissonance when it comes to matters involving our beloved
THE AC HE BOUGHT ON E-BAY WAS AN AUTHORIZED APPLE PRODUCT!!!!
HENCE ALL "Drrrrrr, wull itz yur folt fer byyyin it ohn ebeyy..." STATEMENTS DO NOT PERTAIN TO A DAMN THING!
What would be the difference if someone bought you AC for your birthday and you went to register it online and got to the end of the registration and they said "CONGRATULATIONS! Your product is now covered by apple care!",
then you find out a year later when your computer breaks that, well actually it doesnt apply cause you live in the wrong country?
Was the person who bought the AC for you an "authorized re-seller" when they gave it to you? No. Is it an authorized apple product regardless? Yes. Have you unsuspectingly surpassed the period in which you can return it for a refund because you were misled in to thinking it was legitimately registered? YES!
Whether you obtain genuine AC as a gift or pay for it, or whatever, makes no difference!
For arguments sake, because the few of you keep getting tripped up on idea that e-bay somehow factors in to the contention at hand here, imagine that this e-bay seller knew the OP and gave them this AC as a gift. Is that wrong, illegal, or unlikely to happen (i.e AC being purchased as a gift). The same situation would have arisen - AND E-BAY WOULDN'T HAVE A DAMN THING TO DO WITH IT!!! Wake up people!!! Jeeeesh.......
Say you bought a 200$ cell phone battery online from e-bay or any other online store with a good deal. When it arrives you find that even though the battery is perfectly suited for your model i.e same company, size, etc,etc - it doesn't work in your phone b/c the company locked their batteries to only work in each particular country. You look on the box and see no mention of this, you look on their website and see no warning about this...
The only statements you see on the box are dancing advertisements about the functions which would cause you to purchase it because they are exactly what you are looking for. Like, "b/c our phones are quad-band and work worldwide, these batteries are internationally good and can be used in all countries.
But when you read inside you find buried within their terms and conditions, mention that the batteries work all over world and are the same build for all phones of that make BUT THEY HAVE TO INITIALLY BE PURCHASED IN THE SAME COUNTRY THAT YOUR PHONE WAS PURCHASED IN BECAUSE...?
Anyway my point is, do you really think that you will convince anyone that it wouldnt cross your mind THAT THEY SHOULD MENTION THIS ON THE BOX AND AS A BASIC ASPECT OF THEIR ADVERTISING?
If people had prior reason to believe that AC - WHICH CLAIMS WORLDWIDE COVERAGE BY THE WAY - would work like this, they wouldnt feel the same, but why would someone think this off the bat?
If you dont want to come across as an irrational apple fanboy drone who sides with
OK, The OP wanted to SAVE money. HE wanted to skimp, so he bought AppleCare on eBay, so he could buy AC for less than the $239 he could have paid for it with the student discount. Plain and simple. Why does anyone buy AC on eBay? To save money.
There are no authorized eBay resellers that I have come across on eBay. Apple probably doesn't go into the every detail of the warranty in whole on their boxes, as they are intended to be bought in person (or online from amazon.com, apple.com, ...) from an authorized reseller that is also in the same country as you reside in.
Now for instance that you posted about his friend selling AC to him via eBay, as long as the seller bought it from an authorized reseller that resides in the same country as the sellers' friend, has the sales receipt and everything that came in the box, he would be fine to go ahead and register it.
I agree that Apple should go out of their way and help the OP, no doubt.
You should be covered...AppleCare is worldwide coverage. I'd ask to speak to someone higher up.
Like I said earlier and I'll repeat again the OP and anyone else with this problem should call Apple and speak to Customer Relations about this issue.
Assuming the AppleCare that the OP purchased was legit and not some form of bootlegged merchandise, I can't imagine Apple either not covering their Mac or offering a refund if the AppleCare is truly not valid.
Apple Customer Relations is the best line of strategy in this whole discussion, it should be used. All the talking, yelling, arguing, name calling, etc. here is not going to do anything to further the OPs situation. The OP needs the official word from Apple. Call Apple Customer Relations...then let us know what happened.
Assuming the AppleCare that the OP purchased was legit and not some form of bootlegged merchandise, I can't imagine Apple either not covering their Mac or offering a refund if the AppleCare is truly not valid.
Apple Customer Relations is the best line of strategy in this whole discussion, it should be used. All the talking, yelling, arguing, name calling, etc. here is not going to do anything to further the OPs situation. The OP needs the official word from Apple. Call Apple Customer Relations...then let us know what happened.
So when I buy AppleCare off the rack I have to ask the shopkeeper if I can use his computer and look for Apple's agreement - the one that's inside the box which I can't open until I buy it?
So when I buy AppleCare off the rack I have to ask the shopkeeper if I can use his computer and look for Apple's agreement - the one that's inside the box which I can't open until I buy it?
Last time I checked, if you don't agree to the terms you can get a full refund?
It's really pointless to argue here as we have established these terms...
1. AppleCare is worldwide coverage. You must register it in the country you purchased it from.
2. There is no legal basis for sueing Apple for not placing region warnings.
3. Buying AppleCare off eBay is rolling dice.
4. If you buy AppleCare from an authorized seller, it will be 100% legit 100% of the time (for the country you reside in).
Authorized dealers have the ability to see if you registered your AppleCare or not. So open the box. Read the terms. If you don't agree, return the opened box of AppleCare to the authorized dealer for a refund.So when I buy AppleCare off the rack I have to ask the shopkeeper if I can use his computer and look for Apple's agreement - the one that's inside the box which I can't open until I buy it?
The different AppleCares have different UPCs, so I really don't see Apple Netherlands doing that (they wouldn't have the SKUs for the Nigerian version of AC in their Netherland systems), but if they did, since they're a legit, authorized reseller, they'd simply refund you for the screw up and then let you purchase the correct one.Yes, but when you bought your AC, did u ever read the terms? What if Apple Netherlands made a mistake and gave you an AC from Nigeria?
So when I buy AppleCare off the rack I have to ask the shopkeeper if I can use his computer and look for Apple's agreement - the one that's inside the box which I can't open until I buy it?
since you word it "shopkeeper", i am assuming you are buying it from a flea market?
the reason the ebay portion of this is so important is that it is the reason this happened.
Apple mfgs products intending them to be sold in their stores or authorized retailer.
they take any precautions to make sure this stuff dont happen when u buy through them. they do not intend for it to be sold by an unauthorized 3rd party and therefore do not consider "what ifs" like that because they know if you buy applecare from them they will get u the right one. which is where their responsibility ends. private sales are "BUYER BEWARE"
when i say they dont intend for it to be sold on ebay. i am in no way saying it is illegal. I am saying they INTEND for the transaction to be through them.
a good example is this. Motorola makes 2 way radios for the public safety sector. they make them for almost every country in the world and each model radio is designed to meet that countries specs.
there is a class of radio called waris it is made in a dozen different model numbers that correspond to a country, but they look exactly the same. the only dif is the model number.
nowhere on that box is the country specified because they expect when you buy it from them they will sell you the model for your country.
Ebay sellers put these on ebay and sell asian radios to anyone.
so if i see this radio on ebay, buy it because it looks like my american one, get it and find it is not compatible here. its not Moto's fault, it is mine for not KNOWING what i am buying. its not their fault for not saying this is only good in asia on the box. i should have researched the PART NUMBER and found out.
OR, if i take the chance and get burned, realize that is the chance you take when buying from someone other that the original or authorized reseller.
Apple mfgs products intending them to be sold in their stores or authorized retailer.
they take any precautions to make sure this stuff dont happen when u buy through them. they do not intend for it to be sold by an unauthorized 3rd party and therefore do not consider "what ifs" like that because they know if you buy applecare from them they will get u the right one. which is where their responsibility ends. private sales are "BUYER BEWARE"
when i say they dont intend for it to be sold on ebay. i am in no way saying it is illegal. I am saying they INTEND for the transaction to be through them.
a good example is this. Motorola makes 2 way radios for the public safety sector. they make them for almost every country in the world and each model radio is designed to meet that countries specs.
there is a class of radio called waris it is made in a dozen different model numbers that correspond to a country, but they look exactly the same. the only dif is the model number.
nowhere on that box is the country specified because they expect when you buy it from them they will sell you the model for your country.
Ebay sellers put these on ebay and sell asian radios to anyone.
so if i see this radio on ebay, buy it because it looks like my american one, get it and find it is not compatible here. its not Moto's fault, it is mine for not KNOWING what i am buying. its not their fault for not saying this is only good in asia on the box. i should have researched the PART NUMBER and found out.
OR, if i take the chance and get burned, realize that is the chance you take when buying from someone other that the original or authorized reseller.
People are ignoring the fact that eBay is a kicker in this situation. Like repeated numerous times in the thread, if a customer were to buy it at an authorized reseller, chances of getting the wrong AppleCare is pretty much none and if by chance you do get one, that reseller will have no problem replacing it with the appropriate one. Why does Apple need to state the region if they have no intention of selling that particular AppleCare internationally?
It is not illegal to buy on eBay and it is a risk because you have no history of the item and this situation is the perfect example.
Should Apple help OP? Maybe but they are in no way obligated to do so. If it's something Apple can control, they might have a little sympathy but the fact is OP tried to save money and went the eBay route.
It is not illegal to buy on eBay and it is a risk because you have no history of the item and this situation is the perfect example.
Should Apple help OP? Maybe but they are in no way obligated to do so. If it's something Apple can control, they might have a little sympathy but the fact is OP tried to save money and went the eBay route.
Even aside the idea that there's no specifications on the box,
Apple is the one who allowed it to go through and process for my U.S.A Macbook Pro.
I didn't read the terms and conditions, you are right. But it shouldn't be allowed to complete and then tell me that it's gone through and legit, working, blah blah.
It should tell me it's not compatible with my system, or my address.
I'm sure that Apple is not completely blind to the fact that people re-sell after they buy them, and that people aren't only going to buy from them directly.
It shouldn't tell me that my laptop is covered by this AppleCare if it's not.
There's two ways of looking at this though, you say this happened because I purchased it on e-Bay. If I bought it directly from them it wouldn't have happened. That's true. But at the same time, if they would list their region restriction on the box or somehow just make it known, then this wouldn't have happened either. A region restriction is definitely not something I would just assume to be on something like a Protection Plan, especially if it's for worldwide coverage.
Apple is the one who allowed it to go through and process for my U.S.A Macbook Pro.
I didn't read the terms and conditions, you are right. But it shouldn't be allowed to complete and then tell me that it's gone through and legit, working, blah blah.
It should tell me it's not compatible with my system, or my address.
I'm sure that Apple is not completely blind to the fact that people re-sell after they buy them, and that people aren't only going to buy from them directly.
It shouldn't tell me that my laptop is covered by this AppleCare if it's not.
There's two ways of looking at this though, you say this happened because I purchased it on e-Bay. If I bought it directly from them it wouldn't have happened. That's true. But at the same time, if they would list their region restriction on the box or somehow just make it known, then this wouldn't have happened either. A region restriction is definitely not something I would just assume to be on something like a Protection Plan, especially if it's for worldwide coverage.