YouTuber Claims 15-Inch MacBook Pro With Upgraded Core i9 Chip is Severely Throttled Due to Thermal Issues

[ipponrg]

Using web site analytics for an english site (for world-wide) where countries don't speak english ... would be the height of arrogance (but would explain the data being so skewed). It would not completely explain it though... since those numbers would still be suspect even for the US.

Remember that Statcounter is just a Javascript plugin for a website. There is nothing really magic about it. I created a Korean fansite that had Statcounter on it, and I can see how many international people (mostly Singapore, Korea, China, and Japan) visited my site. I also knew what device they were on and what browser they were using. Tablet views are basically nonexistent for my site.
[doublepost=1532462509][/doublepost]

I am impressed Apple! You stepped up, publicly acknowledging the issue and not only that, but fixed it way quicker than I think anyone would ever have anticipated. Is everyone done banging on Apple for a little bit now? Don't answer that. I already know the answer. Haters are gonna hate.

Just imagine if no one had raised this concern. How long would it go unnoticed?

 

[dspdoc]

Remember that Statcounter is just a Javascript plugin for a website. There is nothing really magic about it. I created a Korean fansite that had Statcounter on it, and I can see how many international people (mostly Singapore, Korea, China, and Japan) visited my site. I also knew what device they were on and what browser they were using. Tablet views are basically nonexistent for my site.
[doublepost=1532462509][/doublepost]

Just imagine if no one had raised this concern. How long would it go unnoticed?

I do not believe for one second that it would have gone unnoticed.

 

[ipponrg]

I do not believe for one second that it would have gone unnoticed.

If you live on Planet Earth, did you at least live through when Apple had issues with the battery in the iPhone? It went unnoticed for several months until complaints started skyrocketing causing Apple to make a public PR:

https://www.apple.com/iphone-battery-and-performance/

 

[thepixelpusher]

Hey guys, take your Apple vs. Other debate to an appropriate thread.

 

[DanBig]

Apple didn't blow it - they gave users 32GB RAM - MASSIVE WIN! Apple gave people the i9, which is faster than the i7 in all tests performed between the two systems where pro apps are concerned - MASSIVE WIN! Apple fixed the keyboard issues, we think - MASSIVE WIN!

The bolded is significantly untrue. The i9 improves speeds by 15%. If I need a faster workflow, I'm going to go with the fastest on offer, which is the i9.

I'm sure it fits your needs and wishes just fine. There's people using Hasselblad files with these MacBook Pros and 8K Red Raw footage ... I'm fairly sure your photography will be fine - I'm fairly certain the i9 fits your needs, and if it doesn't, edit at home on a desktop and get the iMac Pro - that really is a beast - love mine.

The i9 is currently faster despite keeping fan speeds lower: that in itself shows the power under the hood. People love to moan. My 17" MacBook Pro sent fans whirling when I threw three streams of Proxy 4K at it, but it doesn't mean that I came to MacRumors for a cry about it... some people do stupid tests and the one video that's caused all of this fuss (Dave's) was one such test, as outlined in Jonathan's video.

Sorry Apple discovered a bug in their firmware so we’ll need to wait till the dust settles to see once again if Apple, Dell or HP are all out of the woods with the i9. Don’t forget the big gaming laptops are not facing this issue with their i9 systems! Only the ‘Thin Crowd’ is why would that be.... hint cooling

So Apple may fix the firmware bug but I’m sure they are also going to drop the voltage going to the CPU as that’s the only way they can buy any headroom here. Will it be enough?

BTW - While I too like the deeper RAM offering that’s not the win, the sheer processing power of the i9 at its limit would have been. It was hoped Intel was able to meet their goal with a low power processor that would have worked here. Sadly I still think its a reach to far for this body frame. Where a slightly larger body frame would have offered the needed space for the required cooling this beast needs. If Apple had done that it would have been the win! And me and many other working Pro’s would have line up for it even if it was a few hundred dollars more!

 

[mi7chy]

Interestingly accurate...

 

[seadragon]

I am impressed Apple! You stepped up, publicly acknowledging the issue and not only that, but fixed it way quicker than I think anyone would ever have anticipated. Is everyone done banging on Apple for a little bit now? Don't answer that. I already know the answer. Haters are gonna hate.

I think they reacted to the backlash online. They had to address it. I’m glad they did something although it’s not yet clear how well the fix performs. But surely the frenzy online contributed. From the sound of it, Apple didn’t even know about it until Dave Lee posted his video. If this had involved a hardware recall instead of a firmware update, I’m not so sure they would have been so quick to respond.

I’m also an avid customer of 32 years with too many products to list. I’m no hater.

 

[k4ever]

Don't know if you folks have seen this, but Dave2D updated his video with results from the patch:

He said that the patch worked and his 2018 15 inch Core i9 MBP is much faster and has less thermal throttling than before. However, he did have a caveat: the 2018 15 inch Core i9 MBP is still the slowest Core i9 laptop. The MBP's chassis is just too thin and the cooling solution is inadequate, so the Core i9 in the MBP will never reach its fullest potential or even the speeds you see in Windows laptops. All of its Windows competitors are faster, to include the Dell XPS 15.

Of course, the Windows competitors are thicker and have higher quality cooling solutions. Some of the Windows laptops are even able to maintain close to boost speed, while the MBP with the patch is only maintaining close to base speed. This means that the Windows laptops are a full 1 GHz faster.

Apple needs to redesign the chassis and cooling system for the MBP. It needs to be thicker. It doesn't need to be gaming laptop thick, but I think most folks here would still buy it if it was XPS 15 thick.

BTW, Motherboard has a great article on how thin and light laptops are screwing us:

https://motherboard.vice.com/en_us/article/9kmkve/thinner-and-lighter-laptops-have-screwed-us-all
[doublepost=1532486940][/doublepost]I want use the Motherboard story from my previous post to make a point:

I know that a large percentage of Mac owners could care less about building a computer. Apple doesn't offer that option to you and most of you buy pre-built computers because you have no idea how or no desire to build a computer anyway. However, you need to quit believing all of Apple's (or any corporation's) hype and quit drowning out the experts who have actually built computers and know what the heck we are talking about.

I get it. Most computer builders use Windows or Linux and some "talk down" to Mac owners. That's unfortunate. However, the only reason we use Windows or Linux is that it is way too much of a hassle (and not exactly legal) to run MacOS on a custom build. However, the animosity is not just towards Macs or Mac owners in general, it's towards all pre-built computers. Laptops get it the worst. Don't believe me, head to any of the custom built forums and look at the arguments against anyone who buys a pre-built computer. It's not just Windows users hating on Apple or Mac users! Custom builders "hate" on all pre-built computers.

When you build a computer, you have an appreciation for the real value of computer components. You also have a deep respect for things like proper cooling. Believe me, there is nothing worse than burning up a $100 plus CPU because you didn't cool it properly. It's a nightmare and you can't get your money back. However, once you know the real value of computer components and what it takes to properly maintain them, it becomes very hard to stomach what companies like Apple and Razer (the real Windows equivalent of Apple) are doing with the design of their machines and how much they are (over) charging their customers.
[doublepost=1532487135][/doublepost]

It is not semantics. Overclocking is where you are operating outside of published specifications, turbo is just the CPU operating as normal within specifications.

That is exactly what I said in the post you responded to (though not as eloquently and to the point as you did) and my other posts on the matter.

 

[bkkcanuck8]

Don't know if you folks have seen this, but Dave2D updated his video with results from the patch:

He said that the patch worked and his 2018 15 inch Core i9 MBP is much faster and has less thermal throttling than before. However, he did have a caveat: the 2018 15 inch Core i9 MBP is still the slowest Core i9 laptop. The MBP's chassis is just too thin and the cooling solution is inadequate, so the Core i9 in the MBP will never reach its fullest potential or even the speeds you see in Windows laptops. All of its Windows competitors are faster, to include the Dell XPS 15.

Of course, the Windows competitors are thicker and have higher quality cooling solutions. Some of the Windows laptops are even able to maintain close to boost speed, while the MBP with the patch is only maintaining close to base speed. This means that the Windows laptops are a full 1 GHz faster.

Apple needs to redesign the chassis and cooling system for the MBP. It needs to be thicker. It doesn't need to be gaming laptop thick, but I think most folks here would still buy it if it was XPS 15 thick.

If you are using him as the source of your argument - watch the review of the Helios - i.e. the i9 done right.

No, Apple does not have to redesign, and they never were best in performance with regards to CPU performance or GPU performance when it comes to laptops. When a company like let's say fractal design creates a new case for a desktop - it is not a 5 or 6-month project and pops - out it comes. From the initial decision to create a new case design to market is on the order of years... even for what may seem like just a simple box. This case was designed in line with the Intel roadmap to 10nm - though I am not sure it was designed in conjunction with going 10nm - only Apple knows that.

Simply put, Apple does have to take their suppliers commitments on when they are going to be ready by. So if Apple started designing a new case to support the 14nm i9, the time it is complete Intel's updated roadmap says it will be at 10nm.. so you would be designing for nothing. That said, I think this little kerfuffle probably only reinforced Apples belief that they have to dump Intel for their own silicon.

"You would still buy it if it was XPS 15 thick" -- only one problem... the XPS still has thermal issues. What would a computer that could handle the i9 at more or less peak performance? A larger laptop, more heat sink, more room for fans, a power supply more in line with the Helios (which is a monster for a laptop)... since you would need a power supply of at least 150watts (80 watts for turbo, 60+ watts for GPU and then some more for memory, SSD etc.). This translates into a larger laptop, heavier laptop (considerably since heatsinks are not light), an anchor for the power supply, a battery that is as large as is allowed on an airplane... battery performance like the Helios (45 minutes under load to 3 hours for browsing the internet). Integrated - it would be like that Compaq Portable II minus the cage and the CRT.

Laptops are all about balancing the compromises, each company has their own -- and Apple tends to want about 10 hours of battery, and a compromise between portability and performance. The laptop has more performance than the vast majority need, it is able to be used in Final Cut Pro X and other creative endeavours... it serves its purpose in the lineup. Apple is not going to build a laptop for spec enthusiasts. If you favour outright performance with fewer regards to workflow... then you are better off not buying Apple... we won't hold it against you.

 

[Soccertess]

ThrottleGate.

Oh we had that already

To be fair this guy is a colossal winer who makes a living attacking apple now.

C'mon guys USE YOUR HEADS!

People don't want to use their heads.

They want an excuse to not buy a 15" MBP.

YouTubers use their heads and work out by giving them what they want.



Which "facts"

The ones he just made up?

Not long enough, I guess.

Here's a video of him discussing thermal limitations on the Dell XPS 15, a Windows PC. This is the exact same criticism he had for the Macbook Pro today, so how can he be hating on Apple? The guy is being as unbiased as he can.

Think you guys all need to be a bit more open. Clearly you were wrong in this case, and were trolling people when if it wasn't for this youtuber, who knows when a fix would be released.

You guys need to be more accountable for what you say.

 

[k4ever]

If you are using him as the source of your argument - watch the review of the Helios - i.e. the i9 done right.

No, Apple does not have to redesign, and they never were best in performance with regards to CPU performance or GPU performance when it comes to laptops. When a company like let's say fractal design creates a new case for a desktop - it is not a 5 or 6-month project and pops - out it comes. From the initial decision to create a new case design to market is on the order of years... even for what may seem like just a simple box. This case was designed in line with the Intel roadmap to 10nm - though I am not sure it was designed in conjunction with going 10nm - only Apple knows that.

Simply put, Apple does have to take their suppliers commitments on when they are going to be ready by. So if Apple started designing a new case to support the 14nm i9, the time it is complete Intel's updated roadmap says it will be at 10nm.. so you would be designing for nothing. That said, I think this little kerfuffle probably only reinforced Apples belief that they have to dump Intel for their own silicon.

"You would still buy it if it was XPS 15 thick" -- only one problem... the XPS still has thermal issues. What would a computer that could handle the i9 at more or less peak performance? A larger laptop, more heat sink, more room for fans, a power supply more in line with the Helios (which is a monster for a laptop)... since you would need a power supply of at least 150watts (80 watts for turbo, 60+ watts for GPU and then some more for memory, SSD etc.). This translates into a larger laptop, heavier laptop (considerably since heatsinks are not light), an anchor for the power supply, a battery that is as large as is allowed on an airplane... battery performance like the Helios (45 minutes under load to 3 hours for browsing the internet). Integrated - it would be like that Compaq Portable II minus the cage and the CRT.

Laptops are all about balancing the compromises, each company has their own -- and Apple tends to want about 10 hours of battery, and a compromise between portability and performance. The laptop has more performance than the vast majority need, it is able to be used in Final Cut Pro X and other creative endeavours... it serves its purpose in the lineup. Apple is not going to build a laptop for spec enthusiasts. If you favour outright performance with fewer regards to workflow... then you are better off not buying Apple... we won't hold it against you.

Ok, it's 2am where I am at, I can't sleep so forgive me for being blunt:

1) QUIT MAKING UP EXCUSES FOR A BILLION DOLLAR COMPANY! Apple may only be the world's fourth largest computer company, and their Windows PC competitors make and sell a ton more computers than Apple does, but that doesn't make Apple some fly by night boutique computer company. They are the richest company in the world with close to $300 Billion in cash reserves and with some of the brightest engineers in the world, yet you are trying to tell me that can't do a rapid design refresh on laptop case? Like they're some boutique? Bullcrap!

2) So what that Intel changed their processor design road-map? You are acting like they did this facetiously and secretively. AMD was chomping at the bits and starting to take away business from Intel. Everyone knew this, to include Apple. Intel had to make some changes and I'm pretty sure they alerted ALL of their customers to those changes well in advance. The 8th generation CPUs were announced to the public in August 2017 and released in October 2017. Apple had 9 months to figure the cooling system and Apple was one of the last major computer manufacturers to release computers with 8th generation chips. No excuses. See #1

3) I'm tired of you folks trying to have it both ways. We keep seeing these misleading and erroneous comments here in the forums and in stories on Apple centric sites about how Apple's computers are more powerful and faster than their Windows counterparts. We also get referenced to tons of (skewed) benchmarks. Yet when all of the smoke clears, we find out that Apple's computers are not as powerful and fast as you folks make them out to be. When you are taken to task over these comments, we get " they never were best in performance with regards to CPU performance or GPU performance" or "we should only be looking at real world performance instead of benchmarks" or (my favorite) "program X just wasn't properly optimized for MacOS." You (Mac users and enthusiast) were the ones who first mention Macs were faster. You were the ones who reference a bunch of benchmarks. However, when those things don't pan out, you are the ones doing the backtracking and blaming it on everyone else. It's dishonest and needs to stop.

4) If Apple wasn't focusing on performance, why in the heck did they put a 8th generation Core-i9 in their computers? They could have stuck with the 8th generation Core-i7 if they were looking for balance. No, they were trying to say; "look at us, we have a Core-i9, too." They even reference improved PERFORMANCE in every one of their press releases.

5) I referenced the XPS 15 chassis' thickness as a compromise. We all know that most Mac users are hook on or need thin and light laptops. The Helios is way too thick and way too heavy for what most Mac users want. The 2018 Core-i9 XPS 15 is only slightly thicker than the 2018 Core-i9 MBP, yet because the cooling system is slightly better, the XPS 15 is faster than the MBP. Since the XPS 15 is the MBP's closest competitor, why not just make the MBP as thick as the XPS 15 and copy the cooling system?

 

[PickUrPoison]

Ok, it's 2am where I am at, I can't sleep so forgive me for being blunt:

1) QUIT MAKING UP EXCUSES FOR A BILLION DOLLAR COMPANY! Apple may only be the world's fourth largest computer company, and their Windows PC competitors make and sell a ton more computers than Apple does, but that doesn't make Apple some fly by night boutique computer company. They are the richest company in the world with close to $300 Billion in cash reserves and with some of the brightest engineers in the world, yet you are trying to tell me that can't do a rapid design refresh on laptop case? Like their some boutique? Bullcrap!

2) So what that Intel changed their processor design road-map? You are acting like they did this facetiously and secretively. AMD was chomping at the bits and starting to take away business from Intel. Everyone knew this, to include Apple. Intel had to make some changes and I'm pretty sure they alert ALL of their customers to those changes well in advance. The 8th generation CPUs were announced to the public in August 2017 and released in October 2017. Apple had 9 months to figure the cooling system and Apple was one of the last major computer manufacturers to release computers with 8th generation chips. No excuses. See #1

3) I'm tired of you folks trying to have it both ways. We keep seeing these misleading and erroneous comments here in the forums and in stories on Apple centric sites about how Apple's computers are more powerful and faster than their Windows counterparts. We also get referenced to tons of (skewed) benchmarks. Yet when all of the smoke clears, we find out that Apple's computers are not as powerful and fast as you folks make them out to be. When you are taken to task over these comments, we get " they never were best in performance with regards to CPU performance or GPU performance" or "we should only be looking at real world performance instead of benchmarks" or (my favorite) "program X just wasn't properly optimized for MacOS." You (Mac users and enthusiast) were the ones who first mention Macs were faster. You were the ones who reference a bunch of benchmarks. However, when those things don't pan out, you are the ones doing the backtracking and blaming it on everyone else. It's dishonest and needs to stop.

4) If Apple wasn't focusing on performance, why in the heck did they put a 8th generation Core-i9 in their computers? They could have stuck with the 8th generation Core-i7 if they were looking for balance. No, they were trying to say; "look at us, we have a Core-i9, too." They even reference improved PERFORMANCE in every one of their press releases.

5) I referenced the XPS 15 chassis' thickness as a compromise. We all know that most Mac users are hook on or need thin and light laptops. The Helios is way too thick and way too heavy for what most Mac users want. The 2018 Core-i9 XPS 15 is only slightly thicker than the 2018 Core-i9 MBP, yet because the cooling system is slightly better, the XPS 15 is faster than the MBP. Since the XPS 15 is the MBP's closest competitor, why not just make the MBP as thick as the XPS 15 and copy the cooling system?

Apple knows their customer base very well, and Apple’s making exactly the machine their customers want: small, thin, light, reliable, nicely designed, relatively powerful yet quiet, great build quality and battery life with an excellent display. All laptops make tradeoffs between mutually exclusive features, and Apple’s nailed it—for the vast majority of their potential customers.

 

[antonis]

Well Schiller definitely talked about the iPad Pro being able to replace a Mac for some but Schiller claiming a MBP can replace a Mac Pro? He’s a marketing guy so I wouldn’t put it past him, but no one has been able to source it. It’s a rather inflammatory quote, it seems like there would be some record of it.

Edit: I found the reference, it popped up in another thread today. It was from the 2016 MBP release event. But it was not “all about pushing MBP as a Mac Pro replacement”, it was about the capabilities that the four Thunderbolt 3 ports and the Touch Bar on the new platform provide. Schiller talks about a MBP with two 5K monitors and two 24TB RAID arrays attached to the four Thunderbolt 3 ports and says “So, when you think about that storage, those displays... this level of expandability and performance is not possible on any other notebook.” An FCP demo followed.

I’m pretty sure this is the “hilarious” picture you reference However, any notion that Schiller was claiming a MBP could replace a Mac Pro is nothing more than an assumption on your part. It certainly does imply one can use the MBP to edit in Final Cut Pro, but I’m not sure anyone would disagree with that, since it is a relatively common platform for FCP.

View attachment 772648

Good find. Yet I disagree with your translation of what was said. You have to take under consideration the timing this was done, in order to understand the impact it had to the professional target group and the messages it passed. By that time, all professionals where left out in the cold, having an aged (and basically badly designed) mac pro fiasco, the older models discontinued, the iMac pro was not yet released, so there were more in this specific announcement that what you make of now.

Regardless, I don't think that anything has really changed. MBP is still pushed as a 'portable mac pro', especially since it went 6-core with i9. It's just that...they don't make any rendering tests before releasing it. At least, there are the youtubers apple can rely on to fix there issues.

 

[thepixelpusher]

Apple knows their customer base very well, and Apple’s making exactly the machine their customers want: small, thin, light, reliable, relatively powerful yet quiet, and great battery life with an excellent display. All laptops make tradeoffs between mutually exclusive features, and Apple’s nailed it—for the vast majority of their potential customers.

Tim Cook must have been gifted Steve Jobs Reality Distortion Field Raygun upon Jobs death. How else would that explain people standing up for Apple's poor showing in innovation? I mean Tim Cook touts the upcoming trend of VR and AR and his machines are incapable of running the equipment on his Macs! Face it Apple screws over the Pro's by faking it and people bite on it so hard. BUT, when they get reality thrown back in their face like Throttlegate, they reach out in force to users like Dave Lee that had them caught red-handed. Face it Apple can't even keep pace with the likes of Lennovo, much less Acer or Alienware when it comes to a Pro laptop or even Desktop. I refuse to make excuses for a company with hundreds of billions in the bank and supposedly the best engineers on the planet. Apple is dying on the vine, face it fanboys! Ex Apple-fanboy signing out!

 

[k4ever]

Apple knows their customer base very well, and Apple’s making exactly the machine their customers want: small, thin, light, reliable, relatively powerful yet quiet, and great battery life with an excellent display. All laptops make tradeoffs between mutually exclusive features, and Apple’s nailed it—for the vast majority of their potential customers.

I agree with you, and like you mentioned all laptops make tradeoffs. So I am perplexed as to why some Apple users and article writers seem to think that a thin and light laptop that has excellent battery life is somehow the MOST POWERFUL LAPTOP IN THE WORLD?? This is impossible. A lot of trade-offs, mostly in CPU and GPU performance are being made. Processing power (both CPU and GPU) is being trading for better battery life. Processing power is also being lost due to inadequate cooling in order to maintain the thin and light profile. The REAL POWERFUL LAPTOPS are heavier and bulkier than the MBP. If Apple users would just quit making up impossible stories about how their MBPs are more powerful then similarly priced Windows laptops (and even Windows thin and lights), we probably wouldn't be having this discussion.

I think you guys are confusing optimization with computing power, higher price with performance, and making up everything else in-between.

 

[bkkcanuck8]

I agree with you, and like you mentioned all laptops make tradeoffs. So I am perplexed as to why some Apple users and article writers seem to think that a thin and light laptop that has excellent battery life is somehow the MOST POWERFUL LAPTOP IN THE WORLD?? This is impossible. A lot of trade-offs, mostly in CPU and GPU performance are being made. Processing power (both CPU and GPU) is being trading for better battery life. Processing power is also being lost due to inadequate cooling in order to maintain the thin and light profile. The REAL POWERFUL LAPTOPS are heavier and bulkier than the MBP. If Apple users would just quit making up impossible stories about how their MBPs are more powerful then similarly priced Windows laptops (and even Windows thin and lights), we probably wouldn't be having this discussion.

I think you guys are confusing optimization with computing power, higher price with performance, and making up everything else in-between.

The Helios 500 is NOT a laptop, it is a modern re-invention of the transportable or luggable... not a laptop.

Apple does not make transportables (other buying a shoulder harness for carrying the iMac ), Apple does not make luggables. I don't see Apple ever making such a machine... and IMHO it would not sell well, it would not be typically used by the 'professionals' who buy a laptop to carry with them from place to place without ending up in traction. In short, there is no place for it in the Apple lineup. If that is what you want - buy another vendors laptop... again we won't hold it against you.

 

[RuffDraft]

Sorry Apple discovered a bug in their firmware so we’ll need to wait till the dust settles to see once again if Apple, Dell or HP are all out of the woods with the i9. Don’t forget the big gaming laptops are not facing this issue with their i9 systems! Only the ‘Thin Crowd’ is why would that be.... hint cooling

So Apple may fix the firmware bug but I’m sure they are also going to drop the voltage going to the CPU as that’s the only way they can buy any headroom here. Will it be enough?

BTW - While I too like the deeper RAM offering that’s not the win, the sheer processing power of the i9 at its limit would have been. It was hoped Intel was able to meet their goal with a low power processor that would have worked here. Sadly I still think its a reach to far for this body frame. Where a slightly larger body frame would have offered the needed space for the required cooling this beast needs. If Apple had done that it would have been the win! And me and many other working Pro’s would have line up for it even if it was a few hundred dollars more!

Looks like the update gains are up from 11% to 20% on average, but also looks as though FCPX rarely benefits from the update, which is fine, as it was already super fast prior to the fix vs Premiere and last year's models.

The fact that no one called the reason for the i9 overheating just goes to show how many know-it-alls there are, and how much Apple understands over everyone else, yet no one has faith in Apple. I've said throughout the thread that Apple will have this covered, and they did, and yet everyone was willing to drop them and call the I9 a disaster.

Like I said initially, they couldn't lie on their website about the performance gains, and the i9, 32GB RAM and increase in battery size all maintain a great update for 2018 models. I'm typing form my i9 now, but currently finishing a project on my iMac Pro, so I'm unable to do any tests of my own. Nevertheless, I'm away next week for a different project, so I'll be able to see how the MacBook Pro performs when completing that project in FCPX whilst I'm away on my MacBook Pro.

Happy purchaser here...

 

[Abazigal]

Tim Cook must have been gifted Steve Jobs Reality Distortion Field Raygun upon Jobs death. How else would that explain people standing up for Apple's poor showing in innovation? I mean Tim Cook touts the upcoming trend of VR and AR and his machines are incapable of running the equipment on his Macs! Face it Apple screws over the Pro's by faking it and people bite on it so hard. BUT, when they get reality thrown back in their face like Throttlegate, they reach out in force to users like Dave Lee that had them caught red-handed. Face it Apple can't even keep pace with the likes of Lennovo, much less Acer or Alienware when it comes to a Pro laptop or even Desktop. I refuse to make excuses for a company with hundreds of billions in the bank and supposedly the best engineers on the planet. Apple is dying on the vine, face it fanboys! Ex Apple-fanboy signing out!

You speak like MacBooks are the only things that Apple sells.

I have the iPad Pro, Apple Watch, AirPods, and Apple Pencil and love using them.

Just because a company isn’t innovating in an area you care about doesn’t mean they aren’t innovating.

 

[bkkcanuck8]

You speak like MacBooks are the only things that Apple sells.

I have the iPad Pro, Apple Watch, AirPods, and Apple Pencil and love using them.

Just because a company isn’t innovating in an area you care about doesn’t mean they aren’t innovating.

Yes, but Apple completely missed the new fidget spinner technology... they have fallen so far behind that they risk becoming irrelevant.

 

[bkkcanuck8]

I think they reacted to the backlash online. They had to address it. I’m glad they did something although it’s not yet clear how well the fix performs. But surely the frenzy online contributed. From the sound of it, Apple didn’t even know about it until Dave Lee posted his video. If this had involved a hardware recall instead of a firmware update, I’m not so sure they would have been so quick to respond.

I’m also an avid customer of 32 years with too many products to list. I’m no hater.

Apple tends not to address anything UNTIL they have identified the issue and have a fix in the works or released. This is not new... It was obvious early on there was an issue, I had no doubt there would be a response -- and I did not expect it until they identified the issue. Standard operating practice. Sometimes if the noise is not loud enough (enough people are having an issue) it can be difficult to get them to hear... but that is the case with any corporation of any size since you are often dealing with lots of people reporting different issues of which only a small portion are real issues ... most of the rest are ... user error or some other normal problem (not a defect problem).

The issue was so in your face, that I had no doubt that it was not something correctable by a firmware or software fix... Something this large would not even get through Apples QA on a bad day.

I am happy with the solution and once all the products that Apple is rumoured to be releasing are out... then I might buy a new laptop (and this laptop would be acceptable now), but it will depend on things like the Mac Pro and Mac Mini. I will likely build a DIY Linux server with a 9900K in there before I get my next Mac though.

 

[Endorphine88]

Yep you totally missed my point...add yourself to the list. I agree the number of followers doesn't equate to credibility, but this guy is well respected in the community and widely considered credible...AND he has lots of followers which is my entire point that he is not random.

Your point was that because he has a huge following he is considered reputable. My point was that this is not true.

 

[bkkcanuck8]

Your point was that because he has a huge following he is considered reputable. My point was that this is not true.

I would have preferred being able to blame him for hijinks since I like the Mac ecosystem, but I did a little due diligence and found no history of him loading the dice... his results were plain to see and unless he had done something totally unethical - there was obviously an issue. With that, I made the assumption that he is credible until proven otherwise. There are many who chose to shoot the messenger rather than take him at face value until he has proven himself to be a fraud. It is that simple. His report of an issue was quickly confirmed by others, yet people still chose to bury their head in the sand. I see that as more a reflection on those that regardless of evidence and observation assume that anything that is not what they believe is fake news.

 

[Endorphine88]

I would have preferred being able to blame him for hijinks since I like the Mac ecosystem, but I did a little due diligence and found no history of him loading the dice... his results were plain to see and unless he had done something totally unethical - there was obviously an issue. With that, I made the assumption that he is credible until proven otherwise. There are many who chose to shoot the messenger rather than take him at face value until he has proven himself to be a fraud. It is that simple. His report of an issue was quickly confirmed by others, yet people still chose to bury their head in the sand. I see that as more a reflection on those that regardless of evidence and observation assume that anything that is not what they believe is fake news.

He totally addressed a valid issue and he deserves all the credit for that. The point I am just trying to get across is that having a lot of followers only translates into popularity, not credibility. His test and the information he put out was credible, but that does not make him an expert on the topic as a whole. He helped Apple fix (allegedly) something they overlooked. I follow a lot of so-called influencers on social media, but I take everything they put out with a grain of salt. I think that's a healthy way to interpret everything - it doesn't mean I treat everything as "fake news", I just don't blindly take statements to be accurate without checking multiple sources first.

 

[k4ever]

The Helios 500 is NOT a laptop, it is a modern re-invention of the transportable or luggable... not a laptop.

Apple does not make transportables (other buying a shoulder harness for carrying the iMac ), Apple does not make luggables. I don't see Apple ever making such a machine... and IMHO it would not sell well, it would not be typically used by the 'professionals' who buy a laptop to carry with them from place to place without ending up in traction. In short, there is no place for it in the Apple lineup. If that is what you want - buy another vendors laptop... again we won't hold it against you.

I never mentioned Apple making a machine similar to the Helios 500. In fact, I strictly discouraged it and said that Apple should just copy the thickness and cooling system of the XPS 15.

It seems like you are trying to deflect because Apple was once again caught with their pants down and you have no valid defense for them. This forum is not just for people who fawn over Apple and make excuses for them. It is also so people can discuss real problems with Apple's machines and offer real solutions or real alternatives. If the only thing you can do is make a sad attempt to deflect and not offer anything real to the conversation, please stop replying to me and start replying to others like yourself who offer nothing real in return.

 

[Evangeline]

Your point was that because he has a huge following he is considered reputable. My point was that this is not true.

I would have preferred being able to blame him for hijinks since I like the Mac ecosystem, but I did a little due diligence and found no history of him loading the dice... his results were plain to see and unless he had done something totally unethical - there was obviously an issue.

The point I am just trying to get across is that having a lot of followers only translates into popularity, not credibility.

Jesus Christ on a tricycle, you're still fighting over the reporter's credibility. It's been almost a week, confirmed by literally everyone, confirmed by Apple, fixed by Apple, and you guys are still fighting over "you said.. I said.." and semantics. Not even kids do this, they fight a bit and then they move on.

That's it I'm out