well time will tell if the kb will continue to have issues like that of the past gen
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2018 MacBook Pro Has 'Quieter' Keyboard, But Unclear if Sticky and Unresponsive Key Issues Addressed
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I had 4 defects right out of the box. I don’t eat around my expensive MacBook Pro.
My first one would double hit “H” or not register it at all right out of the box. I was wondering why my password wasnt matching up until I typed on forums.
The rest had issues when heated up (such as gaming) would result in keys not working or getting stuck.
This was from 2016 MacBook Pro to 2017. I returned my 4th and waited out till now and will see if they fixed it now (which I would assume they did since they made aware of the issue).
I never eat near my keyboard, and neither does my wife, but we have both had keyboards that have failed.
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And you don't have to constantly defend Apple.
You realize Apple is the only one with the numbers right, and isn’t just going to give them out? The fact that they launched a repair program specifically for these butterfly keyboards says plenty, but you choose to ignore that fact. Apple does that when they have faulty components in their computers. See the 2007 and 2011 MBP GPU programs for further evidence.
But this is assuming the butterfly design in and of itself is the problem. A lot of people are assuming that but no one has proven it. And why would anyone think it’s in Apple’s interest to sell computers with faulty keyboards? All it does is make more work for Apple in having to do repairs/replacements and make it more likely for someone to not upgrade or worse switch to Windows. None of that is good for Apple in the long run.If they really did not focus on making the keyboard more reliable and immune to keys sticking or not registering, then they completely missed the elephant in the room.
While reducing noise is good, having a keyboard that does not require sending the unit in for 1-2 week repair is key (pub intended).
Apple has the numbers and will probably roll them out at some point per the lawsuits. I think the tech media needs to take a break from the conspiracy theory approach and see what happens with those. Nobody has proven anything.
… but you shouldn't have to be afraid to do so.
A quieter keyboard......? Seriously? Of all the things Apple could have fixed? This sounds more like a script for a season 6 episode of Silicon Valley where Gavin Belson decides the best way to fix his Signature Box III is by upgrading it's keyboard.
What proof do you have that the butterfly design is the problem?
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You mentioned faulty component. iF it was a faulty component wouldn’t Apple just replace it within their supply chain? That’s not something they usually tell the world about.
You must be uninformed about the keyboard problem. As someone else correctly pointed out, Apple didn't initiate a repair program for the MacBook Pro keyboards because people who are "slobs" abused their computers. If that was the main reason for the keyboard problems people have experienced, Apple would've continued to tell people that they need to have AppleCare+ in order to have coverage for user-caused accidents. Instead, Apple launched a repair program for the keyboards. Apple doesn't launch a repair program unless they've looked at the data and concluded that there is a flaw they need to address.
It has nothing to do with being a slob (but even if it was, the previous keyboard had no such issue, and people have not all of a sudden gotten messier). I had a MBP key broken out of the box. I was planning to return it but it decided to fix itself, and everything has been fine since. I know it's a ticking time bomb, though.
Lol. Good luck with that, MacRumors.
Lol. Good luck with that, MacRumors.
While I don't like anecdotal evidence, there is MUCH more than that here. Apple's own extended warranty on these says plenty about it. These are not cheap recalls. Additionally, self-proclaimed apple geniuses (not verified though), have claimed they are seeing more failed keyboards in a month than they have in entire years previously. Additionally, top tech reporters have called out this issue. Those that have had repairs also are going in for 3rd or 4th keyboards.
That's enough anecdotal evidence for me. I don't need exact numbers. Sometimes you have to go with your hunch/hypothesis based on what information is known.
It’s not in Apple’s interest to sell keyboards that fail. Clearly it’s something that got by QC during development. But you know what else isn’t in their interest? Telling everyone that there is a design flaw in their keyboards. What is in Apple’s interest though is internally acknowledging that there’s an issue and creating a repair program for those affected. Then they avoid a lawsuit, but also aren’t launching a full-blown and incredibly expensive recall for every 2016 and 2017 MBP out there. It really doesn’t matter whether the flaw is in the butterfly design or something else, the fact remains that a larger than normal number of customers are having issues with these keyboards. Otherwise Apple would have never launched a keyboard program that they never launched before. They did have programs for faulty GPU’s though.
I wonder if Apple will replace a faulty keyboard with the newer 3rd gen? I’ve had mine replaced once due to unresponsive keys, and it has been working fine, but just the other day I noticed the “h” key was starting to act up.
I encountered the sticky-keys issue (space bar and arrow keys, mostly). My laptop lived its entire life on a desk at work. It first happened a few weeks after purchase, but I didn't consider it a issue until it kept happening.
I've had other laptops, including other MBPs, and treated them basically the same as the new one. Their keyboards never exhibited the issue.
Once those lawsuits get to that point in the its lifecycle, yes we'll find out. Those lawsuits are going to take years to make its way through the process, so unless apple publishes the numbers voluntarily, we'll not know until then
I mean, it's clearly redesigned. You don't reduce noise by not changing a thing about the keyboard. What's possible is that they added rubber into the mechanism to reduce noise and possibly also make it less prone to being affected by a grain of sand being stuck.
There has to be some changes, only from the fact its a quieter functioning keyboard. Will that affect the durability, no one knows right now.
I'm not ignoring anything. The repair program was for users experiencing any type of issue with their keyboard. It could be as minor as a sticky key that's fixed with compressed air or as major as the entire keyboard needing replacement. IMO, that seems more like a corporate goodwill gesture than a recall for a specific defect. At any rate, odds are that Apple will provide the actual numbers per the lawsuits and it will become public at some point. Does it really seem likely that Apple would publicly say multiple times that the number of people experiencing problems was "small", then have it turn out in court that's it's the opposite? Apple doesn't usually bluff about those things.
Not true in every case though, I had brought one to replace an older MacBook Pro.
But as outlined here these new models are not included in the service programme and there is no guarantee the issue has been addressed so therefore cannot purchase with any confidence.
The post was about being a slob. He has a point. Start treating your devices with care and not like a $30 Xbox controller.
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actually that gives me more confidence that they fixed the issue.