Stop putting words in other people's mouths.
I said they were smart. You are the one who decided that what they do, could be taken as evil.
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27" Core i7 iMacs Arriving DOA or With Cracked Screens?
- Thread starter thejadedmonkey
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Stop putting words in other people's mouths.
I said they were smart. You are the one who decided that what they do, could be taken as evil.
Oh please. We all know, given your comment history, what you implied by "smart" (and the remainder of your comment). And why fail to mention that Apple is simply following standard business practice in this particular instance? Because that fact would dilute the anti-Apple diatribe, of course.
Let's look at a theoretical scenario. Say 1 out of every 2 or so 27" iMacs arrived with a cracked screen. And Apple promptly replaced these defective units, in many cases with a replacement unit with a cracked screen. And say this was their policy for a couple of years.
I can imagine your (and every Apple customer's) outrage. The story would be shouted from the rooftops and people would be leaving Apple in droves. No one would trust Apple hardware with such a ridiculous failure rate - and corresponding failure to address the real problem.
Of course, such an extreme scenario would never happen, right? Right? *cough Xbox 360 cough*
On Apple's website? Hardly! It is in the Discussions posted by people who have ordered or are expecting iMacs and are concerned about the problems - broken glass, failure to startup, etc.
And you didn't quote ALL of what he, Mr. Beasley, posted - starting with
"I have been following these threads for several days now, and I would like to make the following statement. I suspect that many of you here share my sentiments that are expressed below:
In a word, ..."
Perhaps you should disable your "comment history" filter, and actually read what people are posting....
The hypocrisy emanates with an extraordinary consistency.
Original question:
The response, made by he, who pompously accuses others of not reading "what people are posting:"
Original poster's reaction:
Yes, this does represent a classic example of a non-answer - all the more intriguing, though, as it demonstrates a general lack of comprehension, coupled with a flippant air of arrogance.
Priceless, as usual.
you and warren both are making some huge assumptions.
such as the number of incidents. it is very possible that there's some duplicating of situations given that many folks that would talk on one board might talk on several.
Apple's so called lack of response. These are built to order machines they can't just snap their fingers and you have a new one tomorrow. it has to be built. even if they expedited shipment AND started the order the moment you called, it would be at least a good week before you had the machine.
as for the suggestion that you take it to a store that is for two reasons.
1. they can test the machine and capture data which might help them determine the problem
2. it's possible they could easily fix the trouble and send you home with your computer the same or next day rather than make you wait for a new machine.
this is why, not being cheap, lazy etc that they want you to take it in.
you also assume that the fault is with Apple 100% with their bad design, crap packaging etc. they likely ship the 27 inch models to the store in the same boxes. models that have the same body design etc. and we haven't seen a huge outflow of 'this machine is crap' reports from those that bought them in the store. and wouldn't s*** design mean issues for the i5s as well. pretty much all of the reports (a fair 90% for sure) were custom bought, shipped to home models. not store bought. which suggests that the issue could be post Apple. It's hard to believe that UPS et al wouldn't assume that a large box from Apple isn't something fragile, but hey who knows, maybe they do hire idiots. or maybe it was a faulty machine at some central sorting area that all the bad machines went through.
who knows. but to demand that Apple stand up and apologize for their mistake before we even know where the mistake lies is a bit extreme. perhaps you'd like a full refund and a replacement machine hand delivered by Jobs himself. would that be enough.
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I'm sorry but Apple are the supplier, Apple choose where they are manufactured, who by and Apple decided who is shipping these iMacs.
Even if every single machine with a problem was faulty or damaged due to UPS it's up to Apple as the ones who decided to use ups to ship them.
The most shocking thing is the people on these forums who brazenly state UPS delivery drivers are idiots, heavy handed, crappy at delivery but are unwilling to blame Apple for using them. If every ups driver is that sh*t, why do the customers not demand that Apple use a new supplier?
I guess the "its everyone else but Apple" mentality strikes again.
charlituna said:
I'm sorry but Apple are the supplier, Apple choose where they are manufactured, who by and Apple decided who is shipping these iMacs.
Even if every single machine with a problem was faulty or damaged due to UPS it's up to Apple as the ones who decided to use ups to ship them.
The most shocking thing is the people on these forums who brazenly state UPS delivery drivers are idiots, heavy handed, crappy at delivery but are unwilling to blame Apple for using them. If every ups driver is that sh*t, why do the customers not demand that Apple use a new supplier?
I guess the "its everyone else but Apple" mentality strikes again.
i7 is really a renamed i5
The i7 being talked about here is 300 pins short of being a "true" i7. Intel named some of their higher end i5's - i7. They use the same socket.
All the i5s should behave the exact same problem because they are essentially the same chip. Except... if they where somehow upgraded here in the states in some defective manner. Interesting...
The i7 being talked about here is 300 pins short of being a "true" i7. Intel named some of their higher end i5's - i7. They use the same socket.
All the i5s should behave the exact same problem because they are essentially the same chip. Except... if they where somehow upgraded here in the states in some defective manner. Interesting...
dishonesty is bad for business
given what i've seen (my brand new iMac DOA with a cracked screen), there is no doubt in my mind, these machines are not being handled carefully while in-transit and were not adequately packaged & protected for transport in the first place.
but what really irks me is that Apple stubbornly denys there is a problem with 27" iMacs arriving damaged, even though this ongoing issue has caused a growing number of us grief & disappointment.
i'd respect Apple more if they'd just come clean and say... look, we've run into some problems, the issues effecting the 27" iMacs are now being dealt with, and we apologize to our *valued customers*. see, that was easy, it's honest and i can respect that.
i don't mind waiting a bit longer... but i hate being lied to.
hopefully my next/new iMac won't show up DOA again
given what i've seen (my brand new iMac DOA with a cracked screen), there is no doubt in my mind, these machines are not being handled carefully while in-transit and were not adequately packaged & protected for transport in the first place.
but what really irks me is that Apple stubbornly denys there is a problem with 27" iMacs arriving damaged, even though this ongoing issue has caused a growing number of us grief & disappointment.
i'd respect Apple more if they'd just come clean and say... look, we've run into some problems, the issues effecting the 27" iMacs are now being dealt with, and we apologize to our *valued customers*. see, that was easy, it's honest and i can respect that.
i don't mind waiting a bit longer... but i hate being lied to.
hopefully my next/new iMac won't show up DOA again
Hi there
It is obvious that we do not know how many iMacs are affected by DOA issues and will not know.
Mine is DOA (screen yellow and hdd issue) and my feedback is that it is very disappointing that an expensive high end product suffers from low quality.
This is my first iMac, I am spending over 2000$ and expect quality. Nothing less.
From my perspective Apple did not deliver.
I do not care it is only one unit or hundreds. I am not a happy customer.
Cheers
It is obvious that we do not know how many iMacs are affected by DOA issues and will not know.
Mine is DOA (screen yellow and hdd issue) and my feedback is that it is very disappointing that an expensive high end product suffers from low quality.
This is my first iMac, I am spending over 2000$ and expect quality. Nothing less.
From my perspective Apple did not deliver.
I do not care it is only one unit or hundreds. I am not a happy customer.
Cheers
Apple repair sucks!
I'm gonna vent a little here.....
I received my i7 just fine, no doa or cracked screen.
But then I was hearing this faint "grinding" noise coming from the back, which is apparently the one of the fans. I also noticed a dead pixel. It was no big deal. but if I'm going to pay $3,000 for a computer, I want it pristine! No noises, no dead pixels. I think I deserve that much, right?
Anyway, so Apple phone support suggested I take it into my local Apple Store Genius Bar. (I'm in Chicago) After lugging this giant computer across town, I tried to show evidence of these problems. Of course it was way too loud in the store to hear the fan noise. But they did see the dead pixel, and tried to get me to look past it. I'm a photographer and I do a lot of retouching. If I see that dead pixel on every image, it's going to drive me nuts, that's what I told him.
After messing around with it for a few minutes he checked to see if the fan and the screen were in parts/repair dept. Of course not. So I lugged it home then today, I lugged it back up because I had received a call that the parts were in stock and ready for repair. After the machine was in repair for about 3 or 4 hours, it was ready to come home.
I get the iMac home, the dead pixels is gone, but now I have the flicker/tear/black out screen problem. And the grinding noise is not gone!!
UGH!
So now I have to lug it back up there tomorrow to see if they will repair again.
Not very fun.
I'm gonna vent a little here.....
I received my i7 just fine, no doa or cracked screen.
But then I was hearing this faint "grinding" noise coming from the back, which is apparently the one of the fans. I also noticed a dead pixel. It was no big deal. but if I'm going to pay $3,000 for a computer, I want it pristine! No noises, no dead pixels. I think I deserve that much, right?
Anyway, so Apple phone support suggested I take it into my local Apple Store Genius Bar. (I'm in Chicago) After lugging this giant computer across town, I tried to show evidence of these problems. Of course it was way too loud in the store to hear the fan noise. But they did see the dead pixel, and tried to get me to look past it. I'm a photographer and I do a lot of retouching. If I see that dead pixel on every image, it's going to drive me nuts, that's what I told him.
After messing around with it for a few minutes he checked to see if the fan and the screen were in parts/repair dept. Of course not. So I lugged it home then today, I lugged it back up because I had received a call that the parts were in stock and ready for repair. After the machine was in repair for about 3 or 4 hours, it was ready to come home.
I get the iMac home, the dead pixels is gone, but now I have the flicker/tear/black out screen problem. And the grinding noise is not gone!!
UGH!
So now I have to lug it back up there tomorrow to see if they will repair again.
Not very fun.
Sorry to hear this. This experience probably is not unique for computer buyers in general (not that it helps you) but Apple buyers might have more difficultied dealing with that. In part because of higher expectations due to the hype created by the barrage of Apple advertising but also because of higher prices.
Chipped screens
I am a manager at a best buy store and over see the computer department. So far we have been shipped nine 27" iMacs with which two have had chipped screens. We have had to devo them both. The boxes were not damaged and I found no glass in the box. I can only assume then that something happend during the manufacturing process. I must say that I have found this to be a let down.
I think we should all keep in mind that Apple does not manufacture the iMacs Sony does.
Anyone else haveing the same issues at your stores.
I am a manager at a best buy store and over see the computer department. So far we have been shipped nine 27" iMacs with which two have had chipped screens. We have had to devo them both. The boxes were not damaged and I found no glass in the box. I can only assume then that something happend during the manufacturing process. I must say that I have found this to be a let down.
I think we should all keep in mind that Apple does not manufacture the iMacs Sony does.
Anyone else haveing the same issues at your stores.
more for less
China indeed... now home to THE manufacturing sector for the planet
like that sad reality isn't going to rear its ugly head and bite us on our collective arses one day... mark my words
Sony manufactures the iMacs in Sony's factories in Red China? Oi!
China indeed... now home to THE manufacturing sector for the planet
like that sad reality isn't going to rear its ugly head and bite us on our collective arses one day... mark my words
In the interest of eliminating other factors:
do you know how and by whom the computers were shipped to your store. wrapped pallets, individual boxes, by an internal carrier or external. did you see them when they arrived and can vouch that they were not on the bottom of a pallet or stack where the two might have had weight placed on top of them, particularly on them standing on end and not flat. or any other factors that could place stress on the machines.
given the lack of reports that 27 inch models from the stores are all turning up busted as well (not to mention reports of custom builts that arrived just fine), I can't help but wonder if the fault isn't entirely Apple's but in fact a collection of factors which might include manufacturing, packaging and shipping faults.
My DOA iMac
Hi All,
I wouldn't say my story is unique from any of the other reports. It arrived on the 22nd. The box showed no sign of damage. However, opening it and removing the thin foam wrapping revealed the severely damaged screen. My best guess is that the damage is the result of the box having been dropped. The sudden deceleration caused multiple compression fractures of the screen. (BTW, my saying compression fractures is also supposition. I wouldn't know the difference between cracks caused this way versus another.). Beneath the transparent plastic, glass fragments were loose. I didn't bother to try to turn it on just out of curiosity, fearing a severe short circuit of some kind.
A small memorial service was held before a burial at UPS.
MacMall had estimated a new unit would ship around the 27th. There is no indication that they have shipped a new one. I'm wondering if Apple may have demanded re-packaging of manufactured units prior to shipping. I've read and heard nothing to substantiate this supposition. I look forward to receiving my new, and prestine, iMac.
Cheers,
Eirik
Hi All,
I wouldn't say my story is unique from any of the other reports. It arrived on the 22nd. The box showed no sign of damage. However, opening it and removing the thin foam wrapping revealed the severely damaged screen. My best guess is that the damage is the result of the box having been dropped. The sudden deceleration caused multiple compression fractures of the screen. (BTW, my saying compression fractures is also supposition. I wouldn't know the difference between cracks caused this way versus another.). Beneath the transparent plastic, glass fragments were loose. I didn't bother to try to turn it on just out of curiosity, fearing a severe short circuit of some kind.
A small memorial service was held before a burial at UPS.
MacMall had estimated a new unit would ship around the 27th. There is no indication that they have shipped a new one. I'm wondering if Apple may have demanded re-packaging of manufactured units prior to shipping. I've read and heard nothing to substantiate this supposition. I look forward to receiving my new, and prestine, iMac.
Cheers,
Eirik
Attachments
Hi All,
The box showed no sign of damage. However, opening it and removing the thin foam wrapping revealed the severely damaged screen.
Beneath the transparent plastic, glass fragments were loose.
I'm wondering if Apple may have demanded re-packaging of manufactured units prior to shipping.
yup, that's what my new iMac screen looked like too.
my eager anticipation quickly turned into bitter disappointment, after i opened the box.
so i called Apple today to find out when i'd be getting a replacement... which i'm told will be sometime after December 11, when it will be shipped out of Shanghai (again)... taking the same route that the first (broken) iMac took. sigh.
incidentally, the Apple agent i spoke with acknowledged that he had 'heard of some' iMacs arriving with broken screens. although very 'apologetic', he played-down the problem... claiming the iMacs are packed & shipped just fine and the 27" iMacs are not uniquely prone to shipping damage, no more than the 21" iMacs are. ugh huh.
anyway, Apple denies there's a problem... so, we take our chances again, and hope our new iMacs arrive in one piece.
i wasn't aware that MacMall was dealing in the quad core i7s. or was this just a standard 27 inch i5.
in which case i have to wonder the route it took from Apple to MacMall and then to you.
if it is an i7 it has to be built in order to be sent to you. which is done overseas etc. there's no way around that particular issue if you want the i7 at this time.
Apple needs to shake up the department that designs the shipping boxes. They can't blame UPS for Apple's failure to use adequate shipping cartons and packing.
yeah, it's an i7 quad core, plus extra ram and other stuff. i ordered it from Apple's online store. so, if i understand you correctly... 'configured to order' iMacs are built and shipped out of Shanghai, individually, which would obviously subject them to considerably more (mis)handling and potential for damage?
makes perfect sense to me... so, why hasn't Apple thought of this?
Hi All,
I wouldn't say my story is unique from any of the other reports. It arrived on the 22nd. The box showed no sign of damage. However, opening it and removing the thin foam wrapping revealed the severely damaged screen. My best guess is that the damage is the result of the box having been dropped. The sudden deceleration caused multiple compression fractures of the screen. (BTW, my saying compression fractures is also supposition. I wouldn't know the difference between cracks caused this way versus another.). Beneath the transparent plastic, glass fragments were loose. I didn't bother to try to turn it on just out of curiosity, fearing a severe short circuit of some kind.
A small memorial service was held before a burial at UPS.
MacMall had estimated a new unit would ship around the 27th. There is no indication that they have shipped a new one. I'm wondering if Apple may have demanded re-packaging of manufactured units prior to shipping. I've read and heard nothing to substantiate this supposition. I look forward to receiving my new, and prestine, iMac.
Cheers,
Eirik
Its amazing what $5 worth of Oil Runoff can protect.