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AMEX Purchase Protection Refunded my money bought 1st day
- Thread starter pugnut
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Mine is pending too. I called around 4:50PM ET on Thursday. Mine is for 2 8GB iPhones...Is anyone who filed their claim on Thursday still waiting on their credit? Mine still says "claim pending" and I'm getting anxious
Still haven't received a follow up to my claim which I filed online.
Inquiry Ref. No.: XXXXXXX
Establishment Name: APPLE COMPUTER INC 00039
Inquiry Amount: $1,945.25
Inquiry Receipt Date: Sep 05, 2007
Inquiry Reason: Not available online
Expected Resolution Date: Approximately Nov 06, 2007
Inquiry Status Detail:
We have contacted the Merchant on your behalf and they are currently investigating your inquiry. The investigation process can take up to 6-8 weeks depending upon the complexity of the inquiry and the availability of the necessary information. Many inquiries are resolved in about a month, and occasionally, they can be completed in much less time.
Inquiry Ref. No.: XXXXXXX
Establishment Name: APPLE COMPUTER INC 00039
Inquiry Amount: $1,945.25
Inquiry Receipt Date: Sep 05, 2007
Inquiry Reason: Not available online
Expected Resolution Date: Approximately Nov 06, 2007
Inquiry Status Detail:
We have contacted the Merchant on your behalf and they are currently investigating your inquiry. The investigation process can take up to 6-8 weeks depending upon the complexity of the inquiry and the availability of the necessary information. Many inquiries are resolved in about a month, and occasionally, they can be completed in much less time.
OK, I've had a Platinum card for about 2 years now. I called the Purchase Protection Plan number posted above and they told me that the only thing available was $300 of return protection (i.e. Apple won't give a return refund but Amex will). That would require me to send the phones back (I bought two) to get my $300 credit, which is pointless.
Anyone else get rejected? Seems to me that all Amex customers posting in here are getting their credit.
Anyone else get rejected? Seems to me that all Amex customers posting in here are getting their credit.
If you called today you are way, way too late. I called Sat and they did file a claim (still unpaid and pending) for me BUT they pretty much made it clear to me that the odds of me getting a $200 credit were less than me buying a PC. They stressed that 1) Apple had it's own "refund" program and 2) that the AMEX return protection program was not a price matching program. Anyone who gets a credit at this point is just lucky.
Yeah. I was reading the first page, called Amex and posted about my rejection. Then I kept reading...
For those that wish to check the status of an AMEX claim, the direct link to the AMEX claim status page is below:
https://www.onlineclaim.americanexpress.com/
I just checking my iPhone claim status and it is still listed as pending.
https://www.onlineclaim.americanexpress.com/
I just checking my iPhone claim status and it is still listed as pending.
I was all set to sign up for a new AMEX card when I got home (still need to see if my Citi Mastercard will offer price protection). I may take a closer look now.
Just remember that AMEX doesn't normally do price protection. They do double the manufacturers warranty, give you a 90-day purchase protection against theft/damage, and offer up to $300 if you can't return a product though.
Just remember that AMEX doesn't normally do price protection. They do double the manufacturers warranty, give you a 90-day purchase protection against theft/damage, and offer up to $300 if you can't return a product though.
I enjoy a number of benefits with my Amex, including being able to get into the first class lounge at the airport when traveling on an economy ticket (which I do a lot on business). I'm not pissed at Amex at all. On the price-cut day I checked my card benefits and saw there wasn't any price protection on it so I didn't bother calling. Next time, I'll know better...
Just Called Yesterday:AMEX Approved Claim
Hi
I am new to forum but I would just like to say AMEX came through!
I too checked the website for my claim status however even today it
isn't updated. I filed my claim on 9/7/07
Program Benefit Claim Number Status Document(s)
Last Updated
Purchase Protection XXXXX10 Claim Pending None Received
09/11/2007
However, just call the claim line and pick the option to follow up on a claim(#3)
The system stated that the claim has been approved and a "check" for $217.30 was issued on 9/12/2007. A glitch sent me to a live person and she
too stated it was approved but it was a credit not a check and the system
was incorrect.
It will take 24 to 48 hours to post to the account. She also said these were approved
on a case by case basis. I am a Platinum Card Holder so I don't know if it had anything to do with it...I spend over 100,000 on AMEX every year and always pay in full.
PS:They never asked for documentation but Monday I faxed the charge from my July
Statement(since it stated-no documents received.). Also some people stated that AMEX wasn't issuing credit for the 4GB model which I have (because it was discontinued) so I went to the apple store site and followed the steps to purchase a 4GB iphone and placed it in my cart and printed it out with the date of 9/10/2007 showing the phone was still available and would ship in 24 hours. The next day it
showed last updated 9/11/07
Hi
I am new to forum but I would just like to say AMEX came through!
I too checked the website for my claim status however even today it
isn't updated. I filed my claim on 9/7/07
Program Benefit Claim Number Status Document(s)
Last Updated
Purchase Protection XXXXX10 Claim Pending None Received
09/11/2007
However, just call the claim line and pick the option to follow up on a claim(#3)
The system stated that the claim has been approved and a "check" for $217.30 was issued on 9/12/2007. A glitch sent me to a live person and she
too stated it was approved but it was a credit not a check and the system
was incorrect.
It will take 24 to 48 hours to post to the account. She also said these were approved
on a case by case basis. I am a Platinum Card Holder so I don't know if it had anything to do with it...I spend over 100,000 on AMEX every year and always pay in full.
PS:They never asked for documentation but Monday I faxed the charge from my July
Statement(since it stated-no documents received.). Also some people stated that AMEX wasn't issuing credit for the 4GB model which I have (because it was discontinued) so I went to the apple store site and followed the steps to purchase a 4GB iphone and placed it in my cart and printed it out with the date of 9/10/2007 showing the phone was still available and would ship in 24 hours. The next day it
showed last updated 9/11/07
I get a kick out of these people who say they always pay in full and think that will somehow make AmEx like them better...
You're basically saying you spend 100,000+ annually on your AmEx card, of which the company itself gets not one cent.
Credit card companies LOVE the folks who don't pay in full, carry balances, get late fees and other transaction charges. It's those folks who make it possible for you to get your rewards points, your purchase protection plans, etc.
I filed a claim the first day available and it still says "pending" on the website.
I did not receive any notice that I needed to send in any papers.
I called today and all they told me is that it was still pending......
Any ideas? Weird that some people, on same day as me, already received a pay out..
I did not receive any notice that I needed to send in any papers.
I called today and all they told me is that it was still pending......
Any ideas? Weird that some people, on same day as me, already received a pay out..
Amex
AMEX nails the vendors for the transaction, hence the reason many store do not take it. The transactions can range from 1 1/2 to 3 % based on the stores volume.
AMEX nails the vendors for the transaction, hence the reason many store do not take it. The transactions can range from 1 1/2 to 3 % based on the stores volume.
I'm in the same boat. I even tried faxing over some receipts yesterday to see if that would get the ball rolling. They did update my claim status to say that they received the stuff, but it's still pending, last reviewed 09/07.
I get a kick out of these people who make fun of other posters even though they don't have a clue what they are saying.
Let's review how the AMEX Plat card works:
1) It's NOT a credit card. It's a charge card. On most items the balance is due IN FULL at the end of the billing cycle. If you pay late you are in default. AMEX does not like that. They want you to pay your bill in the time frame agreed too.
2) AMEX makes money on every dollar you charge. If a card holder is racking up 100K in charges a year they are indeed good customers to AMEX.
3) The AMEX plat card is $450 a year. Cardholders are paying for all the "perks," many of which are free w/ a lot of Visa and MC card.
I filed a claim 2 days after the announcement, they said to expect an answer by the 21st. However the guy I spoke said that the credits may be in fact taken back from those that it was given too. He said the reason was because of the $100 credit apple was giving.
Anyway hopefully I will get my credit, Amex has always been good to me, esp with their warranty program.
Anyway hopefully I will get my credit, Amex has always been good to me, esp with their warranty program.
I know AMEX doesn't have price protection anymore and they don't have refund a penny here but it seems to me that if they volunteer to extend price protection then the logical thing for them to do would be to give $100 credits. That would make cardholders "whole," which seemed to be their goal last Wed. My claim has been the same since last Sat. I expect it will stay that way for a few years. But I think it would be kinda skunky to retract the credits they have already given people. That was their "mistake." They should live with it.
Actually, credit card companies DO NOT love folks who do not repay their debts. Just because they keep tacking on fees, doesn't mean these people are going to pay anymore to them. CC companies make their money through transaction fees, not from people who borrow money and never give it back. Paying in full absolutely makes them like you better. I've received numerous LARGE reductions in interest rates because of it. Just like Chupa Chupa said, it's a CHARGE card, NOT a CREDIT card.
You can pay AMEX charges over time. They don't offer to everyone but they do give you that flexibility.
I filed my claim last weekend and got the credit today for two iPhones.
Wow, some good misinformation in this thread.
Not all Amex are charge cards, many Amex cards are in fact credit cards.
http://www201.americanexpress.com/apply/Fmacfservlet?csi=0/0/b/12&us_nu=dd
Blue
Blue Cash
Blue (Students)
Blue Sky
Optima Platinum
In:NYC
In:Chicago
In:LA
Clear
Gold Delta Skymiles
Platinum Delta Skymiles
Skypoints
Jetblue
Hilton HHonors Platinum
Starwood Preferred Guest
TrueEarnings Costco
The Knot
The Nest
Not all Amex are charge cards, many Amex cards are in fact credit cards.
http://www201.americanexpress.com/apply/Fmacfservlet?csi=0/0/b/12&us_nu=dd
Blue
Blue Cash
Blue (Students)
Blue Sky
Optima Platinum
In:NYC
In:Chicago
In:LA
Clear
Gold Delta Skymiles
Platinum Delta Skymiles
Skypoints
Jetblue
Hilton HHonors Platinum
Starwood Preferred Guest
TrueEarnings Costco
The Knot
The Nest