I haven't purchased a Dell in years, but germane to the Butterfly Keyboard thread, the only time I ever did have to call them for "onsite service" was for a keyboard failure. They told me that they could get someone out in a couple of days, or they could just overnight me the keyboard and I could just replace it myself. I was like whaaat? I am not a computer tech, not sure I want to try that. They assured me that it was actually really simple and that most owners can do it themselves. Sure, why not I thought. It arrived the next day and I had it replaced in... if I recall... under 30 mins for a non-tech person.
Funny thing is I still have that Dell, an M50 mobile workstation from... was it 2002? Damned if the thing doesn't still burp, fart and grind its way into booting Windows XP. I was using it for a while as a garage machine to run TuneECU for tweaking my bikes ECU.
Adding 3 Year Warranty to a laptop like the Lenovo X1 Extreme to bring it equal to Apple Care is $81.75. Adding On-Site Warranty to that 3 years is an additional $45. So not that expensive for basic. If you choose to go the Premium Support Route, it is $213 for 3 years and an additional $112.50 for On-Site. Accidental Damage another $111.75. So all 3, Warranty+OnSite+Accidental Damage will cost you $437.25 vs Apples $379 for AC+? But you also aren't limited to just a couple instances of ACD and high co-pays, so it *could* be a wash or come out ahead depending on your use, driving distance to the nearest Apple store, etc. Not to mention possibly shorter turn around if Apple needs to send your laptop out to Depot for a repair.
I am not trying to make an argument either way really, but the availability of stores vs onsite repair isn't all that black and white either as far as which is more advantageous
Apple used to have a program for business years ago and I am unfortunately drawing a blank on the name, maybe someone can help me out. You used to pay extra for it and I always did. But for that extra payment, you would get priority Genius Bar appointment times and priority turn around on repairs. It was worth it for business professionals to pay that extra when down times were critical. I am not sure why they ended it. Perhaps because those who didn't pay the premium for the service didn't think it was fair? Dunno ¯\_(⊙_ʖ⊙)_/¯
My (sometimes not so) happy Dell M50 today hahaha. Happy soon to be 17th birthday?