Waiting for Mac Pro 7,1 thread right here with over 11,000 posts. No clue why you had trouble finding it. It’s very active.
I think he had trouble finding 'new info'. The thread offers no new info as nothing new has been announced. Offers lots of new speculation though....
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I don’t know. I was well aware of Microsoft’s policy when I bought it. The Microsoft Store made it clear, but I realize not everyone buys from the Microsoft Store. Some buy from Best Buy and Costco and surely they don’t make it as clear, selling their own warranties, etc.
The 4 year Business Complete retailed for $349 and I got a 10% military discount off of that, so I can’t complain vs the $379 that Apple Care + cost me for the Mac. Then of course Apple charges $99 for display or $299 for any other damage. So I am happy with the $49 co-pay for a new machine if it breaks.
I throw the Surface Pro in my motorcycle pannier and take it off road, camping, etc. It has been banged around, jolted, bounced, exposed to dust and ash and whatever else and so far after 18 months has been flawless.
I will definitely have a long look at the Surface Book 3 if it has the specs I hope it does come this October. I guess we will find out.
The Surface Pro has been a good re-introduction to Windows 10 for me after 12 years away and has made me more open minded about considering a Windows machine
again as my main.
Out of warranty replacement for a Surface Book 2 15” is $650.
IN warranty repair for a 15” MacBook Pro if you need a top case replacement is the cost of Apple Care + $379 plus $299 co-pay for a total of $678. Pretty much a wash? Except IN warranty it would cost you $49 for a new Surface Book 2. So Apple Care + is really more the equivalent of Surface out of warranty costs. Not a bargain by any stretch.
If anything, Apple Care + is the one that should be included in the price or at the very least do way the the exorbitant co-pays when you have already paid so much for a warranty.
You already paid $379 for Apple Care Plus, $49 for any repair under warranty is fair. Not $99 additional for a display, $299 additional for anything else.
never in 20 years have I had to pay anything to Apple for a repair. Maybe I am lucky, maybe my policy of using computers as tools and replacing them often, or maybe my knowledge of consumer law contributes.
My only experience of MS was the single most terrible customer service I have ever experienced, and puts me off still even though the surfaces are great. Plus there is no MS store where I live, so I still refuse to buy anything MS.
If you consider international physical store presence, Apple dominate by far, and that is the single most important reason I stick with Apple. If MS opened a store locally, maybe I will reconsider.
I also witnessed first hand watching some business colleagues trying to get a faulty Dell laptop fixed. 2 office visits by the dell service guy, then pleading with the retailer to try and replace. It took them weeks, and that was for a business who has a good relationship with the retailer ! No way am I going that route either.
With HP on professional Z series workstations, faulty monitors and computers had to be returned. No offer of a temp replacement etc. So we were down computers with people twiddling thumbs !
My last experience with Apple was they went out of their way to reduce any lost work time on business machines, with impeccable service. Talked directly with the senior 'genius' and also they bent over backwards to get the right solution.
we all have these anecdotes, so can each make our own minds up what we buy, but for me being able to walk into a store and deal with a professional person who speaks English and can understand what I am saying, cannot be underestimated at all.