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Anyone get a factory defect?
- Thread starter IllusionEntity
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Same place as mine, then. Let's hope this is where they ship their extra-pristine, double-inspected perfect replacements from...
In my local forum people report they got second hand replacement, look like it is returned phones in last few days and with dirt on surface, some have monitor problem like dead spot then need to return again. Many people retrun their phones without giving a reason and get refund, then apple would not consider those phones have problem and dont even check.
well postive note, i have had i think 2 iphone and 2 ipads express from there and they have all been quality, so think we will be good
And have they been white box or full retail packaging? Were they refurb or new?
Let us know how your new one looks....Did you happen to look what week of production it was?Got my replacement 6S+. I'm afraid to unpack it and look at the screen...
try rubbing itI'll just post here instead of making a new thread because the forums are probably going to blow up later today. I took a quick look at the phone when I opened the box and noticed this pry mark near the charging port. And the aluminum is bent. It's hard to get a good photo of it. Chances of them replacing it with one that isn't like this? I've never had to take one back because they are usually good.
Well, so far, after 3 checks, no dead pixels! And no noticeable changes in backlight!
But it is noticeably blue-er than the previous one.
But if it is dead pixel free, and my eyes are not deceiving me - I'm keeping it.
How do I know the production week?
I've been a huge purchaser of many Apple products since 2006 and I have my first defect on a product. The home button on my 128 GB 6s Plus does not work unless you press it firmly. When you press it on the normal to soft side, you can still feel the distinctive click, but it does not register and actually do anything unless you press down harder. Only my other iPhones, the home button works once you feel or hear the definitive click on the home button. I'm going to wait a few weeks and let the initial iPhone launch surge settle down before taking it in to have it swapped out.
For anyone reading this thread that's not familiar with how internet forums work, don't let this thread discourage you. Products on internet forums tend to get way more complaints than praises because even though there are probably hundreds of happy people to every one person that has a gripe, the satisfied people don't tend to post because they are off doing other things whereas the people with problems are usually seeing out an answer. Also, the quality of Apple's products are superior to other companies, but as with anything in manufacturing, there will be occasional defects. The great news is that Apple is one of the best companies in the world at taking care of their customers.
For anyone reading this thread that's not familiar with how internet forums work, don't let this thread discourage you. Products on internet forums tend to get way more complaints than praises because even though there are probably hundreds of happy people to every one person that has a gripe, the satisfied people don't tend to post because they are off doing other things whereas the people with problems are usually seeing out an answer. Also, the quality of Apple's products are superior to other companies, but as with anything in manufacturing, there will be occasional defects. The great news is that Apple is one of the best companies in the world at taking care of their customers.
So, the production info on my original 6S is: Production week : -37- (September)
Factory: FK (China, Zhengzhou - Foxconn)
My replacement arriving today is: Production week : -35- (September) Factory: F4 (China, Shanghai - Pegatron-Protek)
So my original was later in production than the new one...Going to try not to jump to any conclusions.
Factory: FK (China, Zhengzhou - Foxconn)
My replacement arriving today is: Production week : -35- (September) Factory: F4 (China, Shanghai - Pegatron-Protek)
So my original was later in production than the new one...Going to try not to jump to any conclusions.
That is not unusual to hear...that's why I asked if the person receiving it could post. Just goes to show that these are still brand new phones and there are no refurbished/reworked yet so early in the life cycle.
How do we know it's going to be brand new? Isn't it possible it's a phone that was returned over the weekend and sent to me as the replacement?
You just said your new one was production week 35. That was at the end of August. It wasn't even released yet how could it be returned?
Huh? That's when it came off the assembly line...then shipped last week to someone for launch...then returned over the weekend.
The same way my original, which was made in September, was owned by me first, now is being returned, could be owned by someone as their replacement eventually.
Your ridiculous...just use your phone and enjoy it. It has been out 5 days. No way will they have time to rework returns. They can't even keep up with demand of new purchases let alone returns which they already have an allotment from launch. Your misguided if you think they just take your return and pop it in a white box.