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Anyone got a Series 3 working with EE

retrospek said:
This is where it is weird though - as I only moved to EE early last week - and yet mine didn't work at all...
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Did you get a new phone in the meantime, e.g. an iPhone 8? I'm thinking that's the issue here, that I activated EE on my iPhone 7 on Wednesday and then switched to the 8 on Friday and tried to pair the watch immediately.
[doublepost=1506462857][/doublepost]Is anyone else's cellular suddenly not working again?

I noticed My EE is down too so maybe there is some backend updating going on.
 
Had my watch delivered from John Lewis today - I am on a sim only contract with ee having purchased my 7 from apple. When I set the watch up it asked if I wanted to set up cellular - which worked liked a dream. Check my plan with ee and it is there as a 6 months free, then £5 per month for 10gb. Literally worked within 10 minutes this afternoon.

Sorry if it’s not working for everyone. I was actually surprised how easy it was!

Hope everyone gets it working soonest.

Shawn
 
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Jeeez. So i went into store yesterday where a very nice man tried to sort the issue and told me I would get a text within two hours to unpair and repair the watch., I didn’t. But then DID this morning. Did as I was told, and still, no go.

Called 150, got put through to a level 2 tech.....and while on the phone to him, the watch connected to LTE and sent a message, which shows as delivered. Much relief......

.......but as soon as off the phone, NO CONNECTION. And I can’t get it working for the life of me. Fed up.
 
What happens if your watch develops a fault and you get a new one. Can you just transfer the EE sim over to new watch? Thanks
 
I’ve just placed an order for one with EE. Has anyone else ordered directly from them and received their watch yet? Went for a 38mm stainless steel.

There is £50 cashback on top cashback for new watch contracts from EE which makes it the cheapest way to get an LTE Watch I think.
 
So I had to call back again today but was put through to L2 directly and the guy there took the IMEI of my watch as well and asked me to upair it.

I was sceptical about that working - worried that it would remove the account - but this time when it asked me to set up mobile data in the set up it found my account and activated it correctly. It may well be that re-pairing (once they have sorted out account issues) is a very effective way of fixing issues.
 
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Brookzy said:
Did you get a new phone in the meantime, e.g. an iPhone 8? I'm thinking that's the issue here, that I activated EE on my iPhone 7 on Wednesday and then switched to the 8 on Friday and tried to pair the watch immediately.
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I’m interested in what you’re saying here as I plan to buy an X when they come out. Is your experience that migrating the watch from one phone to another is problematic?
 
danmart said:
I’m interested in what you’re saying here as I plan to buy an X when they come out. Is your experience that migrating the watch from one phone to another is problematic?
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In general it isn’t a problem. However the bulk of errors that have been seen have been resolved by EE manually activating a plan on their backend rather than the user doing it on their phone themselves.

Doing this requires EE to generate a specific plan on their network for your iPhone and your Watch, via the IMEI and EID numbers.

So if the root cause of the error is not fixed, getting a new iPhone or a new Watch will require the whole thing to be done again.
 
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Some good news for me, emailed them about failing their credit search and seems they have reconsidered me and now will let me have he contract I want, how very kind of them ha!

Sims on the way so hopefully get everything set up and running in next few days........though from this thread may have other issues to overcome yet!

Did any other new customers take up the 6 months Apple Music deal? On the phone the advisor said it’s all charged (after 6 months free) via my EE bill rather than directly from Apple. For this and for it to work and get the free months do I need to cancel my existing Apple Music and sign up again via EE?? If so will I loose all my playlists and play counts etc when I cancel or willl they be there when I sign up again as Apple ID will be same??
 
I had to replace my watch and trying to get the new one on LTE is proving difficult. EE don’t have a clue what to do.
 
So for the past couple of days, LTE has been working fine but, today, it refuses to connect. I've rebooted the watch, the iPhone, but no joy. If I'm away from the phone in full-strength 4G coverage the watch connects showing 4 dots which then drops quickly to one dot then, after a few seconds, it says 'disconnected' in red. It's been doing this all day.

Any ideas?
[doublepost=1506607117][/doublepost]Further to the watch not connecting... you guys with working watches on EE, what does it say under Settings/Mobile Data on the watch when you are using your watch with your phone (i.e. watch not using LTE)? Mine says

Plan
EE

Status
No Connection

Just wondering whether this is normal or not.
 
I think were all going to experience LTE connections issues until Apple issue a software fix and EE get sorted as well.
 
chillip said:
I think were all going to experience LTE connections issues until Apple issue a software fix and EE get sorted as well.
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Well, the Apple issue is to do with connecting to WiFi networks with no internet connection (e.g. captive portal systems). I can believe that EE have fscked something, though :)
 
virginblue4 said:
My 4G is working perfectly on my Series 3 Watch, however there is no sign of this add-on with the EE app. Anyone else’s show anything?
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It's shown as a separate line, you should be able to see it in the sidebar:

IMG_DF899A318E55-1.jpeg
 
mzanker said:
So for the past couple of days, LTE has been working fine but, today, it refuses to connect. I've rebooted the watch, the iPhone, but no joy. If I'm away from the phone in full-strength 4G coverage the watch connects showing 4 dots which then drops quickly to one dot then, after a few seconds, it says 'disconnected' in red. It's been doing this all day.

Any ideas?
[doublepost=1506607117][/doublepost]Further to the watch not connecting... you guys with working watches on EE, what does it say under Settings/Mobile Data on the watch when you are using your watch with your phone (i.e. watch not using LTE)? Mine says

Plan
EE

Status
No Connection

Just wondering whether this is normal or not.
Click to expand...

Plan
EE

Status
Connected
 
My new watch arrived and i’ve just done the pairing and activation. It was a super-smooth experience for me, so hopefully that means EE have not got their ducks lined up!
 
It seems to take time to switch to LTE once connection to phone has been lost, anyone else?
 
chillip said:
It seems to take time to switch to LTE once connection to phone has been lost, anyone else?
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When mine was working it took about 10-15 seconds after it lost connection with the phone.

Still refusing to connect today. Ticket lodged with EE L2 support to investigate. There are some other folk on the EE Community forums with the same issue.
 
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