Wow wish I was as lucky as some of you guys. When I brought 1st Gen never had a problem. Well then I upgraded. 1st one got stolen (hope that person has nothing but bad luck 🙄) Second one DIED, got this really strange error message, Apple Care had to send me another one, then, yes there's more, my silent key broke would have kept it , but could not even turn it on from the settings menu. 🙁 With that all said and done my hubby as one and NO PROBLEMS, and he really didn't even want the phone in the first place. 😀