Apple Addresses 2018 iPad Pro 'Bending' Controversy, Says Subtle Deviations May Be More Visible Due to New Design

[Baymowe335]

if they bend, and it's visible then IT IS A DESIGN FLAW.no if, no but,no fancy terms, no manufacturing explanation will change that.
it SHOULD be flat with no visible bending.if it's not, then you've got a design flaw.
end of story.

Show me an iPad with a “bend” under 400 microns.

The story says they’ll replace iPads out of that spec.

Next, show me the data on how many iPads are bent over 400 microns.
[doublepost=1546704513][/doublepost]

The company could garner more respect for themselves if they just own it. Admit that there was an error in the design and manufacturing process that was unforseen and own it. Offer to replace or refund iPad's that customer's aren't happy with and assure people that the next time the company will be looking to ensure this unintended bending won't happen again.

**** happens. Admit it and own it and you get more respect that way.

They will replace iPads out of tolerance. Stop freaking out.

 

[S.B.G]

Stop freaking out.

I'm not. You seem to think I am, however.

 

[gnipgnop]

This article is deliberately misleading. Apple addressed the original "bend" controversy by showing the torture testing that the iPhone 6 Plus frame was subjected to and that it's failure point for three point bend was well within the industry standard of the time.

The way the iPad Pro "bend" issue has been portrayed has also been misleading. Apple's actual standard is 400 microns or less, and tech media was posting "bend" photos that were way beyond that range and obviously not representative of defects that could occur in manufacturing.

 

[furi0usbee]

Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.

Microscopic bends? Have you seen pictures of "out of the box" devices that are bent? I forgot my microscope at home, but I sure can see the bend...

 

[FreakinEurekan]

Yet again, an article about 500-micron bends accompanied by a photo of 2000-3000 micron bends? C'mon MR, you should be better than this...

 

[citysnaps]

You make it sound like I sit occasionally on my MacBook Pro on purpose .

argumentative and disingenuous ? Rich coming from you. You stated you could easily bend a 2017 MacBook Pro .

Kudos for your debating style , play victim.

Don’t use disingenuous/intentionally if you don’t understand their meaning , as it was you that replied to my post. I was talking about durability by design .

How about taking the personal jibes out I’ve read your posts , you are able to comprehend what the user posts, but use the “disingenuous” word a lot, like it carries some intellectual status .

Nice... still intentionally obfuscating. And still not addressing my point, which was asking you to speak to durability and personal responsibility.

Have a great day.

 

[furi0usbee]

Maybe Tim can't see the bend because he's not (looking) perfectly straight? If your "process" has your products coming out bent, it's time to find a new process...

EDIT: Now the iPad knows how the Apple consumer feels. We've been getting "bent" for years and see, we're still fine!

 

[Scottsoapbox]

The idea that previous iPads were bent but no one noticed because of the previous design is laughable.

 

[Halopend]

That’s bull crap. The new design is simply is easier to bend. The straight edges don’t restrict bending nearly as much as the rounded out design from before. It’s not an optical illusion, it just actually bend more easily.

 

[Yazooble]

It would be so refreshing if Apple for one time stopped blaming the customer for its own faults. Just one time, “sorry, guys, we kinda blew it... we will make it right.”

These silly and disingenuous explanations aren’t convincing anyone — are they???

 

[FangRock]

Show me an iPad with a “bend” under 400 microns.

The story says they’ll replace iPads out of that spec.

Next, show me the data on how many iPads are bent over 400 microns.
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They will replace iPads out of tolerance. Stop freaking out.

I think the point for me is why are they shipping so many out of tolerance? Great that they'll replace them, but for the cost, these should never reach the hands of customers... and that's assuming you think a .4mm bend is ok, within tolerance or not.

 

[furi0usbee]

It never amazes me that I can find people on here who argue Apple doesn't charge enough for their products, like that Apple is charging them more, and argue that they are fine with the bent products Apple is selling because that's just the tolerances and processes and.... Sighs.

In reality, you just bought an over-priced, bent piece of technology. If you can live with the "rocking" of your iPhone that is the camera bump, you must really love your new bent iPad-- moves like a pendulum back and forth on your table.

 

[Bacillus]

So the cellular version is much more susceptible to bending? What about the Wi-Fi only version?

Several examples on youtube show how easily the frame is crushed like a sandwich. Don’t feel excluded as a Wifi-only user.
The antenna molding makes the cellular only weaker

 

[samlikesmac]

Just saying, this is the same company who once took 6 months or so perfecting the white version of the iPhone 4 because it wasn’t white enough and didn’t look right to Phil Schiller.

 

[GtrDude]

Never mind the fact that they're selling a device that's glued together and in the gluing process, this being hot glue, some materials heat up and cool down faster than others.

But such is life when you totally absolutely 100% mis-engineer something AND you have workers working for 2.5 an hour who are also worked to death....literally.

Apple made a statement a couple of years ago that they were going to be just a luxury brand, as a result they raised the prices on almost everything.
Usually when companies become luxury brands the consumers tend to at least get something for the money.
Samples would be Toyota/Lexus, Honda/Acura, Nissan/Infiniti etc.

Let's see how being the first luxury brand in the world where the consumer gets nothing more and in some cases less than before the statement.

 

[1369281]

Blah, blah, blah!

Create all of the support documents you want, Apple! Bent is bent!

If I buy an iPad Pro and it’s bent, it’s getting returned.

 

[furi0usbee]

Just saying, this is the same company who once took 6 months or so perfecting the white version of the iPhone 4 because it wasn’t white enough and didn’t look right to Phil Schiller.

Or Steve Jobs obsessing over Google's app icon and sending them better colors to use.
[doublepost=1546705606][/doublepost]

Blah, blah, blah!

Create all of the support documents you want, Apple! Bent is bent!

If I buy an iPad Pro and it’s bent, it’s getting returned.

Yup. Just like when you buy some electronics at a retail store, they say if something is wrong, call the manufacturer, don't go back to the store. Right... if I spend hundreds or thousands of dollars and something right out of the box isn't what it should be, I'm not spending any time on the phone, or dealing with processing any type of return. It's going right back to the store, and they can either exchange it for another new one, or they can exchange it for my money.

 

[raythepa]

"it's not us, the rest of the world is bent" might be the way to sell this.

 

[furi0usbee]

Never mind the fact that they're selling a device that's glued together and in the gluing process, this being hot glue, some materials heat up and cool down faster than others.

But such is life when you totally absolutely 100% mis-engineer something AND you have workers working for 2.5 an hour who are also worked to death....literally.

When the company has to install nets to catch your employees, you might be in China. God, a MADE IN USA iPhone is easily $2899, cause you now, profit margins.
[doublepost=1546705915][/doublepost]Nothing to see here... it's just a good as four smooth sides with straight angles. You see, the process...

https://en.wikipedia.org/wiki/Bent_Pyramid

 

[joeblow7777]

Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. There is no such thing as a product designed with zero tolerance. This includes ultra fancy luxury products (smaller tolerances) to crappy products (large tolerance levels).

You do know that your Macbook Pro, Macs, iPhones, etc.. all have these same tolerance levels, right?

Your BMW's and Teslas also have bends in them.

I think people are more concerned with clearly visible macroscopic bends.

 

[sunapple]

Just bought a 11” Pro and it’s not bend. Disappointed, wanted to be part of the hype.

 

[WilliamG]

Have mine. It was never moved off the desk where I unpacked it, and was definitely not handled carelessly.

You’re telling me this is how it came out of the box? As in, this picture was taken right after unpacking it?

 

[Soccertess]

Do people actually think it's possible to manufacture a product without microscopic bends?

Every product is designed with a tolerance metric. .

While I don't disagree with this SOMETHING tells me that just like every other time Apple had issues (bending iphones, holding it wrong iphone antennas, iphone 6 touch disease) that the next version will have this corrected and WILL not have a manufacturing bend to the extremes of these photos.

IF this is the case, you can rest assured I'll come back to this post and say "TOLD YOU SO!"

Also, I have had many Apple products over the past 16 years, never has ANY had a Banana bend like this. SO thinking critically, I don't think this is a "move along, nothing to see here." This does seem like a design flaw. Also, if something is made to lie flat on it's back or bottom, then the design tolerance should allow it do it without much teeter-tottering - just like every other iphone, ipad, mac, and laptop before it.

 

[The Game 161]

But apple have said in this that if it doesn’t mean expections they can return it as warranty is 1 year after all

 

[tcphoto1]

I don't care, I'm just looking forward to the video of Sir Jony explaining the molecular qualities of aluminum in that special way that he does it...