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I pre-ordered around 6am on friday and I hear of people having got all this shipping info and SN manufacture info already.... but my order is still on Processing with a October 5 delivery date!

Is it possible to have slipped that far back in the delivery schedule after only 3 hours of pre-order?

And, how is it that the stores will get allocations of phones to sell on Sept 21st, while same day release, pre-orders like me will still have to wait another TWO weeks?

Kinda of a rip to those who get up early and pre-order.

I actually tried to have it delivered to the local apple store, but that option was greyed out for me....

I'm a big supporter of Apple and have been for many years, but this seems like a big fail in some respects. I thought Tim Cook was the shipment management wizard (or something to that effect) that would streamline shipping and ordering, whereby this bumpy road that we're going down, speaks otherwise.

It is a logistic nightmare I'm sure...Dozens of carriers, plus balancing online vs. retail on opening day. I don't know if there is a "right" way to do it. You don't want to turn away people knocking at the door on the 21st either.

I guess the one thing I can also mention is that at the end of the day your quoted delivery date is not necessarily going to be the actual date.
 
What I want to know is how many were ordered within the first hour making Apple sell out of their initial stock.
 
I pre-ordered around 6am on friday and I hear of people having got all this shipping info and SN manufacture info already.... but my order is still on Processing with a October 5 delivery date!

Is it possible to have slipped that far back in the delivery schedule after only 3 hours of pre-order?

And, how is it that the stores will get allocations of phones to sell on Sept 21st, while same day release, pre-orders like me will still have to wait another TWO weeks?

Kinda of a rip to those who get up early and pre-order.

I actually tried to have it delivered to the local apple store, but that option was greyed out for me....

I'm a big supporter of Apple and have been for many years, but this seems like a big fail in some respects. I thought Tim Cook was the shipment management wizard (or something to that effect) that would streamline shipping and ordering, whereby this bumpy road that we're going down, speaks otherwise.

They sold out of the initial stock of pre-orders in 1 hour, so yes, it is possible that by 6am the delivery date was 10/5. Note that Apple can't simply sell all their stock through pre-orders, since otherwise they would have nothing for the in-store sales. Therefore, they allocate a certain amount of their inventory to pre-sales and the rest to store stock.

Supply chain has improved immensely with each new iPhone release, but sales go up, as well. They pre-sold 600,000 iPhone 4 units in 2010 and sold about 2 million the first weekend. They pre-sold 1 million iPhone 4S units in 2011 and sold about 4 million the first weekend. They pre-sold 2 million iPhone 5 units in 2012, and there are estimates that they could sell between 6-10 million the first weekend. They simply can't make these things fast enough to meet initial demand.
 
I really wouldn't worry too much. The whole thought that Apple (or really anyone) can coordinate 2 million pre-sale units is actually pretty amazing. Add into the craziness of working with cell phone providers, and I think they're doing well.

Yeah, I pretty much maintain that position too. And, as much as I try to contain my excitement, I know I'll feel a bit slighted seeing folks walk around this friday with phones from ATT/Apple and Sprint stores - knowing that I will have to wait another 2 weeks - two weeks AFTER release...even thought I pre-ordered 1 week before.

There's something inherently "customer unfriendly" about that. I guess that's all I'm saying. Everyone seems to be saying how "customer centric" apple is, I guess I'm just not feeling it at the moment.
 
Two million iPhone 5 units being pre-ordered in the first hour is amazing. Even more amazing is the notion that pre-ordering hasn't ended. Many people continue to place pre-orders for this phone knowing that it won't be delivered 2-3 weeks later. I wonder what the final pre-order number will be? (Total number of iPhones ordered before launch day sales begin at brick and mortar locations)
 
I know the recovery is slow, but the question was whether or not we are better off right now than a year ago. The economy is better now and has been improving.

But that's questionable. A lot of the decrease in the unemployment rate is people giving up the search for work. In absolute terms, there are more people with jobs now than 12 month ago, but that doesn't begin to explain the increase in iPhone sales.
 
And, how is it that the stores will get allocations of phones to sell on Sept 21st, while same day release, pre-orders like me will still have to wait another TWO weeks?
Apple needs the retail channels to help promote and sustain sales of their hardware. This is common practice for businesses who both sell directly to the public and wholesale to retailers. If Apple were to hold their direct customers in a higher priority than the retailers, the retailers would simply divert their sales to other phones. The retail pipeline must be kept active to maintain steady sales and public awareness.
 
I guess the one thing I can also mention is that at the end of the day your quoted delivery date is not necessarily going to be the actual date.

This is the thought that helps keep me sane a little :)

----------

Apple needs the retail channels to help promote and sustain sales of their hardware. This is common practice for businesses who both sell directly to the public and wholesale to retailers. If Apple were to hold their direct customers in a higher priority than the retailers, the retailers would simply divert their sales to other phones. The retail pipeline must be kept active to maintain steady sales and public awareness.

Yeah, this makes sense.
 
i'm surprised...

at&T (and maybe other carriers) are not allowing an early upgrade so I would have thought the early uptake would be much slower than past phones.

- so are orders from people with older phones?
- or are people actually paying the non-subsidized fee?

Non-subsidized
 
Yeah, I pretty much maintain that position too. And, as much as I try to contain my excitement, I know I'll feel a bit slighted seeing folks walk around this friday with phones from ATT/Apple and Sprint stores - knowing that I will have to wait another 2 weeks - two weeks AFTER release...even thought I pre-ordered 1 week before.

There's something inherently "customer unfriendly" about that. I guess that's all I'm saying. Everyone seems to be saying how "customer centric" apple is, I guess I'm just not feeling it at the moment.

On the website I'm sure it clearly stated 1-2 week delivery when you ordered at 6AM. It's not apples fault that you didn't read. When you ordered you accepted the fact that you were ok with waiting, just like I accepted having mine delivered on the 21st. Which is what the website said would happen when I ordered. It's not apples fault at all.
 
Preorders

They sold out of the initial stock of pre-orders in 1 hour, so yes, it is possible that by 6am the delivery date was 10/5. Note that Apple can't simply sell all their stock through pre-orders, since otherwise they would have nothing for the in-store sales. Therefore, they allocate a certain amount of their inventory to pre-sales and the rest to store stock.

Supply chain has improved immensely with each new iPhone release, but sales go up, as well. They pre-sold 600,000 iPhone 4 units in 2010 and sold about 2 million the first weekend. They pre-sold 1 million iPhone 4S units in 2011 and sold about 4 million the first weekend. They pre-sold 2 million iPhone 5 units in 2012, and there are estimates that they could sell between 6-10 million the first weekend. They simply can't make these things fast enough to meet initial demand.

I understand that Apple wants to have iphone 5s in store on the 21st. However, I feel that anyone who ordered in at least the first 8 hours of preorders should be first priority even if they have to dip into the retail stock quantity. It is crazy that they have sold so many already and I know the response was unanticipated, but they should try to do everything possible to get the phone to as many preorders as possible.

BTW I preordered and received my email from Apple at 4:15 EST so it was 1 hour and 15 minutes after preorders started anticipating issues with the website. However, it appears there weren't many issues with the website as opposed to iphone 4 preorders or 4s. Shame on me for not waking up at 3am to start trying. I still don't like to see an Oct. 5th delivery date after an hour and 15 minutes elapsed of preorder time.
 
so if this trend continues exponentially ... in a few centuries the entire world population will pre-order the new iPhone within 1 hour :p?
 
2 million people are just going with the stream.

Apple is not a "niche"/"we do it different" brand anymore.

Apple are given people what they want - just to make money (and thats ok - and good for the investers!). I think instead they should be more innovative and keep on designing things that surprises me. Keep on giving me things that are more "nice to have" than "need to have" because of aesthetic reasons.

The new ipod linie is a step back (maybe 2 gens.) if you look a the design - where is my very loved click-wheel? The Iphone is just more of the same.

Apple is a huge succes, no doubt! But for my money I want to be surprised and design-overwhelmed rather than getting the (maybe) best performing product. I guess its just not a brand for me anymore..
This genius should be on Apple's design team.
 
Yeah, I pretty much maintain that position too. And, as much as I try to contain my excitement, I know I'll feel a bit slighted seeing folks walk around this friday with phones from ATT/Apple and Sprint stores - knowing that I will have to wait another 2 weeks - two weeks AFTER release...even thought I pre-ordered 1 week before.

There's something inherently "customer unfriendly" about that. I guess that's all I'm saying. Everyone seems to be saying how "customer centric" apple is, I guess I'm just not feeling it at the moment.

I understand, it's cool :)
 
What does that have to do with the number of preorders? :rolleyes:

See the other thread where the geniuses were out in groves claiming that Apple being "blown away" by iPhone 5 pre-orders was a sham backed by them limiting supply to create artificial demand and the ability to make a claim like that. :rolleyes:
 
i'm surprised...

at&T (and maybe other carriers) are not allowing an early upgrade so I would have thought the early uptake would be much slower than past phones.

- so are orders from people with older phones?
- or are people actually paying the non-subsidized fee?
I suspect that a lot of folks do what me and my wife do. I'm giving her my 4S, and I'm buying a 5. Then we'll sell her 4 to cover the upgrade cost of the 5. Rinse and repeat every year, alternating lines. Whoever is eligible for the upgrade gets the phone, but if necessary we swap so that in reality I always get the new one :).
 
I understand that Apple wants to have iphone 5s in store on the 21st. However, I feel that anyone who ordered in at least the first 8 hours of preorders should be first priority even if they have to dip into the retail stock quantity. It is crazy that they have sold so many already and I know the response was unanticipated, but they should try to do everything possible to get the phone to as many preorders as possible.

BTW I preordered and received my email from Apple at 4:15 EST so it was 1 hour and 15 minutes after preorders started anticipating issues with the website. However, it appears there weren't many issues with the website as opposed to iphone 4 preorders or 4s. Shame on me for not waking up at 3am to start trying. I still don't like to see an Oct. 5th delivery date after an hour and 15 minutes elapsed of preorder time.

There are logistical issues. They have promised phones to carriers, retail stores, and resellers. Also, the October 5th date is an estimate. It may well come sooner based on actual sales and production activity. Likely after the initial stock sold out they pushed back the standard delivery estimate to be conservative. They don't want to tell someone a phone is coming September 28 or October 1 and have it slip to the 5th. They'd rather tell someone it's coming the 5th and have it arrive early.
 
Are there any leaks about the packaging???

I save all cardboard and styrofoam from Apple. That's Apple-designed shipping material.
 
What A Load Of Old Harris Holes

Sales figures alone do not a great iPhone make. Proof?. Look at yer average Hollywood action blockbuster .. people see these films and vote them to the top of the movie charts because theyre ... blockbusters. Ask them what they thought of the film afterwards and its a different story .. Pearl Harbor for example .. terrible film but fantastic sales figures ... Apple have a (current) captive audience / customer base thro' the success of the iPhone 4.0 and 3GS .. not the 4S. Once folks realise theyve been duped by upgrading 'for the sake of upgrading' - several hundreds of dollars to basically own the same phone form factor as what they already have .. then maybe .. just maybe the wee light in their 'heids' might come on and they say "No way, Ray. This is more of the same - the lazy sods! I will await the iPhone 5S thanks very much"
The likelihood however is that the iLemmings will form an orderly queue at the top of the cliff and shout "Let me buy whatever has the new logo and take my cash card because I have bugger all else to spend my disposable income on ..."

what a shame .. if only theyd made it 4G compatible for the UK ... until then ... the wait continues :-( As does my iPhone 4.0 in me jacket pocket! :mad:
 
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