I’m talking about my 2015 model MacBook Pro. I believe you’re thinking of the 2016-2018 models with problematic keyboards, USB-C only, no MagSafe, no replaceable SSD.
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Apple Apologizes Over 'Small Number' of Users Who Continue to Have Issues With Third-Generation MacBook Keyboards
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I’m talking about my 2015 model MacBook Pro. I believe you’re thinking of the 2016-2018 models with problematic keyboards, USB-C only, no MagSafe, no replaceable SSD.
What I find very disappointing is that after article like this one, you still don't see any jitter around APPL stock. From my point of view it means that investors doesn’t really care about Mac news at all. I feel like it's the least important thing at Apple right now.
Sorry for not being clear. If some users are already experiencing issues with “improved” keyboards, what happens when the issue arise when you are past warranty period? IMO, for a high-end laptop and asking price, you should not need to buy Apple Care.
I think they will launch the repair program for 2018 MBP exactly year after it was launched (July).
I should have been more specific, my fault. If some users are already experiencing issues with new “improved” keyboard, what happens when you are past the warranty period? IMO, this is a high-end laptop at high price which you should not have to buy Apple Care.
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If the revised keyboard for 2018 MBP didn’t correct the previous problems, they should not charge for the replacement.
Yes and that's why I said the MBP 2018 will probably be added to the repair program year after the basic warranty expires (1 year in the US). Because first year the warranty covers the repairs.
“A small number of parachutes were defective.”
If you can’t trust the laptop, you can’t trust the device.
Wake up Apple. You will only have a services business if we use your devices. And losing the makers, the creatives, the professionals, is losing your beachhead. Adobe, Microsoft, and google would happily return to the days of providing lackluster light versions of their core and essential products to put Apple at a massive disadvantage. The iPad, your vision of he future of computing, already suffers from this.
If you can’t trust the laptop, you can’t trust the device.
Wake up Apple. You will only have a services business if we use your devices. And losing the makers, the creatives, the professionals, is losing your beachhead. Adobe, Microsoft, and google would happily return to the days of providing lackluster light versions of their core and essential products to put Apple at a massive disadvantage. The iPad, your vision of he future of computing, already suffers from this.
"Slight?" Typing is a core functionality of a laptop. A broken keyboard is a show stopper for productivity. "Fixable?" How? By blowing air into your keyboard every few days, or having it replaced by Apple, as many have, multiple times? Sorry, mate, but that crap doesn't fly on a $1-3K laptop from Apple. People's expectations are higher, as they should be.
For those who've forgotten, there were no articles like this about Apple's last laptop keyboard design. Nor were there long, long anger-filled threads by people who hated the design or who'd had it fail on them. Nobody was saying "it's fine once you get used to it". No. The scissor-switch design came out and was better than the generation of keyboard that preceded it, and frankly nobody had much to say about it after that because it just worked.
Any keyboard that people are still divided about, several years after its introduction. is a design fail. Period.
No, not seriously. That's the "joke" part you seem to be missing.
God, you're right! They're not equal at all! How did this joke get past the fact-checkers??
I'm sorry. I thought you were referring to the new models. But yes, the 2015 model (and before) has got my thumbs-up. Sorry for the confusion.
Oh, they're quite capable of making one. There's a brilliant keyboard that has never had a key malfunction during 6 years and thousands of pages worth of writing sitting in my 2011 MBA right now.
They just choose not to, because Jony's design purity is more important than the keyboard working.*
*Also, because *$%& you, that's why.
They already had one of the best mobile keyboards in the business! they literally replaced the best, with one of the worst, for what probably amounted to .5mm of thickness.
My 2013 MacBook Pro, without butterfly keyboard, is still amazing. I waited for years for the day when a true quad core 13" MacBook pro would come. Now that it has, I won't buy it and upgrade solely because of the keyboard.
As long as that (buying AppleCare to address hardware defects) is the mindset of Apple's customers, Apple has absolutely no incentive to correct the issue. Yeah, they'll get a little bit of bad press for a while, but it affects them for long. This is the 3rd generation of this keyboard that has had problems and yet people continue to buy Macbooks with that keyboard...perhaps thinking that it is a rare problem.
Apple's next solution will be to put a membrane OVER the keys (like the iPad Pro smart keyboard)... and people will line up to buy that one too.
Apple has been intentionally making their products cheeper and harder to repair for a very long time. If you want to get the details about any Apple laptop issues check out Lewis Rossman on YouTube.
I am sure by now everyone who would have the balls and Know-how to speak up got fired or left the company. Would explain the last keynote.
I'm sorry. I thought you were referring to the new models. But yes, the 2015 model (and before) has got my thumbs-up. Sorry for the confusion.
I totally agree with you regarding the newer ones though! I wish they’d take the 2015 design, replace its USB-A ports with USB-C ports, update the CPU/GPU and take my money.
Right. Because Apple says so
When this issue keeps cropping up year after year, refresh after refresh for nearly half a decade that isn’t a “small and isolated” issue.
That’s a major problem and one Apple is stubbornely ignoring.
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Which is why I'm happily typing this on an upgraded mid-2012 MBP whose keyboard has functioned faultlessly for coming up to 7 years. Will Apple finally admit that anorexia is bad for laptops, as well as humans?
In most cases, waiting for Apple to publicly comment on a failure usually is years later. You're right, if they are commenting now, the numbers must look very bad.
A $350 Lenovo or ASUS laptop you can pick up at your local Best Buy will provide a more reliable typing experience than these MacBook Pros. It would be great if Apple stopped trying to make everything thinner and sleeker, and instead make them RELIABLE and functional. I have a 2017 13" MacBook Pro, and unless Apple changes the design, it's going to be my last Mac.
It crops up bc Apple sells 300M devices per year.Right. Because Apple says so
When this issue keeps cropping up year after year, refresh after refresh for nearly half a decade that isn’t a “small and isolated” issue.
That’s a major problem and one Apple is stubbornely ignoring.
You don’t have evidence it’s a big issue other than anecdotal stories. My evidence it’s a non issue is solid Mac sales and record Mac revenue.
In other words,
Have a cookie. Now please don't sue us for continuing to do very little about this ongoing design flaw.
/s
I hope that Apple's redesign includes the keyboards. I have a slight sliver of hope that Apple is beginning to listen (either that or the negative press, potential class action law suits and returns are starting to sink in).
With Apple trying to move into original content: Wouldn't it make sense to lure more Hollywood folks in by releasing great hardware and software so Hollywood can make great content with these products. Thus, potentially wooing these people into making great content for Apple too? Just another way to look at the ecosystem. Shame Apple don't care enough about their existing products to see that. You want a solid, golden reputation, you have to do more than sit on your laurels.
Have a cookie. Now please don't sue us for continuing to do very little about this ongoing design flaw.
/s
I hope that Apple's redesign includes the keyboards. I have a slight sliver of hope that Apple is beginning to listen (either that or the negative press, potential class action law suits and returns are starting to sink in).
With Apple trying to move into original content: Wouldn't it make sense to lure more Hollywood folks in by releasing great hardware and software so Hollywood can make great content with these products. Thus, potentially wooing these people into making great content for Apple too? Just another way to look at the ecosystem. Shame Apple don't care enough about their existing products to see that. You want a solid, golden reputation, you have to do more than sit on your laurels.