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Apple are sending me a FREE BUMPER!! + Software Fix coming next week - Comfirmed.
- Thread starter Jason-Houghton
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I have not. I'm not worried though - I have the supervisor that I spoke withs direct contact info if there are any problems
This is being handled on a case-by-case basis. The first line you may get is that they know about the issue and a fix is in the works. If you politely ask to speak to a supervisor, then they will discuss it with you further as previous posters have said, and look up your history. I'm guessing that possible points to look at would be whether this has been a long time customer with no red flags, pays on time, maybe has a higher end account. They may also be more willing to assist Applecare clients, but that would be only one piece of info to be evaluated. Again, no one told me this, this is just my own theory on why they want to look at your account before deciding whether to remedy it.
They stressed that in my case, I was getting this solution. It is not an all-wide offer.
If a supervisor did not offer you this solution, I would stop and wait for the official announcement next week. But if you haven't spoken to one yet, prepare to be patient as this will take a long time of being on hold more than once (set aside an hour and be grateful if it's shorter than that).
Good luck - we all deserve phones we can use in our hands. They did say they expect a fix and announcement in the next few days.
added: yes, got an email.
They stressed that in my case, I was getting this solution. It is not an all-wide offer.
If a supervisor did not offer you this solution, I would stop and wait for the official announcement next week. But if you haven't spoken to one yet, prepare to be patient as this will take a long time of being on hold more than once (set aside an hour and be grateful if it's shorter than that).
Good luck - we all deserve phones we can use in our hands. They did say they expect a fix and announcement in the next few days.
added: yes, got an email.
spoke to 3 supervisors ...still a no go
and if they look into the history, i have purchased original iphone, iphone 3gs, iphone4, ipad, macbookpro and numerous ipods.
If this is not fixed by next end of next wk, i'm returning my iphone and ipad and will not buy another apple product.
I think its crap that the CSR and the supervisors are telling me to go buy a $30 a case to temporary fix this issue lol
HAHAHAHAHAHA! You are so cool. I wish I could be like you.
Did you not see the "
"? My comment was supposed to be taken lightly. Obviously I wanted a free case. Out of principle. But whatever, I have given up on it. Instead of being a dick like you I actually offered people in the same situation as me a cool cheap alternative:http://dealnews.com/Apple-i-Phone-4-Cases-for-free-4-s-h/373013.html
I know you somehow think you are the coolest person in the world since AppleCare liked you more than most of us here and gave you a case. I don't leech myself to buying a lot on itunes so maybe I didn't make the cut in terms of loyal customers. I do have a lot of appleproducts though.
Whatever man, have a nice day, and stopping thinking you are better than everyone here since you got a free case. Pathetic.
by the way, its not the phone that is making me mad about this whole situation. while i was on the phone with a supervisor earlier, he told me also supports the ipad. I told him about my ipad losing wifi connectivity all the time, he suggests me to go a new router after I told him my MBP, iphone (3gs and 4) don't have problem staying connected
Stretch the truth a little......fight ******** with a little more.
I added that I was given a color list to choose from them my call was dropped......they "shockingly" couldn't find that in the history of my calls, but continued with it to honor the "offer"
lol, i'm done trying. Either they fix it by next week or bye bye. Even though its only $30, I shouldn't have to pay extra to get my phone working.
by the way, 1 of supervisors told me to call at&t because its probably at&t's towers around my house that's causing this problem.
I actually just had a rep who told that the bumper would make it worse. I don't understand why they can't at least be consistent. Either tell people that the bumper helps or tell them that nothing but a software and/or hardware fix will rectify the problem. It's the different script you get from each rep you speak with that drives me insane.
I got 2 from the supervisor as soon as I got off the phone with him. He even shipped it next day
Uhhhh ... there is no fix sir
There might not be a fix.. but I can say with 100% confidence that I HAD this issue when I first got the phone.. but after doing those 2 things.. I can hold the phone any different way and not lose anymore service than I am suppose to have.
I went through an area earlier today that I always lose service (in between 2 hils).. and I didn't lose it today. So I think the antenna (when working properly) is a win.
the supervisor i talked to said even if she wanted to give me one, it wouldn't ship until after the fix (july 17th)
LOL! Apple told me to go get a new SIM from AT&T as that is probably the reason for my dropped calls.......only when I touch the phone. Their logic is sound.....
Who should people in the UK be calling, Apple Care has closed up for the weekend. Or is the general consensus that people in the UK can't get bumpers?
Anyway, I was offered a replacement, I was just wondering, with this do you get an extension to Apple Care - might need it...
Anyway, I was offered a replacement, I was just wondering, with this do you get an extension to Apple Care - might need it...
Funny thing was the supervisor referenced my past history of iPhones and he said because of your history with us, you do not deserve to waste money to buy a case so we're sending you one as a gift.
BTW, (in general, not to elephunkman), if you haven't figured it out yet, you're better off not mentioning the word bumper. Just tell them honestly about your issue and let them offer the solution. Hopefully it won't be something like don't hold the phone in your hands.
That just means that no one knows what the actual problem is. Otherwise, they would have a standard response in place. Sounds like they're just pulling excuses out of thin air and saying whatever they think will keep the callers "happy".
Interesting that a dime worked twice as fast as a nickle. I tried a penny but it was only 1/5 as fast.
It was a no go for me, he laughed at me. I called 1800iphone. Should I call my local apple store?