rockyroad55
macrumors 601
Where does it say this? That's impossible if they won't let you get a replacement if it is damaged.
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Apple Care +
- Thread starter smf72
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Where does it say this? That's impossible if they won't let you get a replacement if it is damaged.
It sounds like theyre still working out the kinks, but if you ordered from a carrier and don't want to drive hours to a store I would try calling the carrier on Friday. I know that ATT sells regular Applecare and was told they will have the product # for + on Friday. So try calling then and if there's still nothing your carrier can do, take the drive over to apple.
Hopefully the carriers can help, but I am not counting on it. I spoke to a rep at Sprint and they told me to cancel my order and re-order since they do not know how to add it separately.
Plan on calling a local Apple store Friday morning to see what's up.
I was right. Apple out of warranty is now $199 for iPhone 4S and $149 for iPhone 4, 3GS, 3G and original iPhone. It's posted on their website.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=iphone
In my opinion unless you are absolutely clumsy with your electronics it's not worth it.
Interesting.. thanks for posting this. As some one stated previously, its like gambling $50. I thought they were taking away this feature, but I will call Apple on Friday to confirm it's available.
Pinkiy
macrumors regular
forgive me for being stupid but in the UK when you go to buy an iPhone 4s there is only AppleCare (normal); am i right is assuming the + now covers accidental damage as it doesnt appear in our T&C as its out of scope.
http://images.apple.com/legal/applecare/docs/EMEA_APP_iPhone_English_v2.1.pdf
http://images.apple.com/legal/applecare/docs/EMEA_APP_iPhone_English_v2.1.pdf
In the States AC and AC+ are separate products, so it seems as if AC+ hasn't made it to your market yet. You are correct in that AC+ covers accidental damage, the previous AC does not.
Pinkiy
macrumors regular
I'm starting to agree with you. I was going to purchase it, but in 2 years of owning these phones I never had a problem and even if one arises I only lose out $50 compared if I had the warranty.
SidewaysTakumi
macrumors 6502a
Call again, and call the regular 1800myapple this time.
Many of us have gotten it added...that is, if you purchased via apple.com and not a service provider?
You are misinterpreting what the article states. Apple has not changed their out of warrany
Program.
They merely are not letting genius bar to exchange out of warranty for free. So it was hit or miss if they took pity on you.
You can still get $199/149 replacement for out of warranty.
Applecare plus really doesn't change this.
I called Verizon earlier and they had me call 1800 APL CARE. The representative I spoke to at AppleCare said because of all the miscommunication, if you've purchased it through a carrier, you have till November 14th to add AppleCare+ he told me after checking with a manager. Take it for what it's worth.
Finally!
Just checked back on Apple website praying they would finally get wise and let people purchase apple care+ before the launch and this is what was on the page verbatim
"How to get AppleCare+
AppleCare+ must be purchased together with your new iPhone. To buy it, add it to your shopping cart during the checkout process when you purchase your new iPhone.
Note: AppleCare+ will be available through November 14, 2011, to customers who pre-ordered iPhone 4 (8GB) and iPhone 4S. After you receive your new iPhone, contact us at 1-800-275-2273 to purchase AppleCare+."
Just checked back on Apple website praying they would finally get wise and let people purchase apple care+ before the launch and this is what was on the page verbatim
"How to get AppleCare+
AppleCare+ must be purchased together with your new iPhone. To buy it, add it to your shopping cart during the checkout process when you purchase your new iPhone.
Note: AppleCare+ will be available through November 14, 2011, to customers who pre-ordered iPhone 4 (8GB) and iPhone 4S. After you receive your new iPhone, contact us at 1-800-275-2273 to purchase AppleCare+."
SidewaysTakumi
macrumors 6502a
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)
Has anyone who called and added apple care + had theirs ship yet? Mine is still processing.
Has anyone who called and added apple care + had theirs ship yet? Mine is still processing.
Mine is the same, processing. I called and they told me it would be auto enrolled. It will just take a little time. I'm not quite happy with that reply. I may call back later and talk to someone in applecare and see if they can add it now.
Has anyone else had it shipped, does it show up on the website when you check your warranty status?
Mine was added after the fact by e-mailing, and is still "processing"; took a screenshot of the webpage in case issues arise later -- although note sure how much that will help since my cc hasn't been charged.
SidewaysTakumi
macrumors 6502a
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)
Ok I just took a screen shot as well. Will call them later today to see what answer I get. I don't like the auto enroll idea, because my original rep said I would receive a physical box and would enroll it just like other apple care.
My card hasn't been charged yet either.
Ok I just took a screen shot as well. Will call them later today to see what answer I get. I don't like the auto enroll idea, because my original rep said I would receive a physical box and would enroll it just like other apple care.
My card hasn't been charged yet either.
rxtiger
macrumors regular
Anyone get further info on this? My order is still processing as well and it does not show that my phone is covered when I look up the serial number.
rockyroad55
macrumors 601
Online orders have until 11/14 to decide so I'm thinking about it. It might not be worth it for me since I will absolutely get the next iPhone so it would probably benefit those that will keep their devices for more than a year.
We need to get an answer on this. I've called 3 times and they keep telling me it will be put on there. There was a hold on my debit card but it's been removed now. Order still says"processing". Maybe I'll call Applecare tomorrow and see what they say.
I am able to add AppleCare+ on ATT pre-order thru 800 APL CARE. You have to wait atleast few hours after activation for that phone to showup on Apple systems as active.
Unless you purchased/pre-ordered from Apple.com/Store, even local Apple store cannot add AC+ for you. Don't waste a trip/appointment to Apple Store.
Use ExpressLane callback rather than holding line for long period. Make sure you give your serial number correctly and ask the Apple Advisor to read it back. They will give transaction number as reference. You can go to support.apple.com and check your apple applecare registration status.
Unless you purchased/pre-ordered from Apple.com/Store, even local Apple store cannot add AC+ for you. Don't waste a trip/appointment to Apple Store.
Use ExpressLane callback rather than holding line for long period. Make sure you give your serial number correctly and ask the Apple Advisor to read it back. They will give transaction number as reference. You can go to support.apple.com and check your apple applecare registration status.
I just went to an Apple store yesterday and was told to call apple to buy it. They don't have anything to "scan" so they can't sell it.
Finally got thru AppleCare today and bought AppleCare+ for the two 4S I got from Verizon. The hold time this morning was under 2 mins unlike Friday and Sat when I was on hold for over 2 hours! Don't go to the Apple store. I tried that yesterday and was told they can't sell me AC+.