Apple Clarifies That Missed Apple Card Payments Don't Affect Apple ID

[Theydonboi]

But why does a missed return allow Apple to lock your Apple ID. Apple ID isn't your wallet or payment method.

Companies deal with non collected funds in many other ways.

It didn't "lock" his Apple ID.

It prevented him purchasing anything else associated with that Apple ID. (I.e anything purchased specifically through Apple).

He'd been credited with money, but had reneged on his part of the agreement.

That makes additional payments via that Apple ID look suspect, so they disabled the ability for that AppleID to purchase anything on iTunes, App Store etc.

 

[swingerofbirch]

It is related to Apple Card, though, in that if they lock the Apple ID associated with your purchased product, you can't rectify the Apple Card situation in any normal way because you use your Apple ID to update bank routing information.

If he had paid with any other card, he would have been able to update the banking information immediately through that card's web-site rather than waiting days for Apple's cumbersome backend support.

Also in terms of privacy, you should know that that if you deal with American Express, you're talking to an employee of American Express. They treat their support team well.

If you call AppleCare, you could be talking to any random independent contractor who's then sending e-mails to any other random independent contractor. It's a mess. I used to be an independent contractor for AppleCare, and what he wrote about their support having to email the Apple Card team reminded me of what it was like for me as someone answering the phone having to get backend iTunes Store Support. Everything is outsourced to the nth degree. It *seems* like you are just talking to one organization and that everyone is employed by Apple, but that is not the case.

For me the red flag with the Apple Card was that it requires you to have an iPhone. I have an iPhone, but I am not getting a card that requires an iPhone. It's more of Tim Cook looking for ways to get blood from a turnip. They weren't happy enough with rabid consumerism. They had to go into the consumer debt business that it causes.

 

[9927036]

I really wish there was a iCloud at home option. Store all my iCloud data on a local NAS and in the actual cloud. This would solve the problem of having a backup, and not using all my bandwidth to upload and download all my pictures (Currently I take a picture and it saves to my iCloud, then gets re-downloaded on my all my other devices.)

It's called ownCloud.

 

[code-m]

Who forgets to to send in a trade in item or not follow up on why the return box hasn't shown up?
Then ignores the emails from Apple

In my personal experience, I have never had Apple never ship an item or return package, their are top notch and many times arrives earlier than expected. Sounds like this individual just wanted the undue drama.

Didn’t receive something; contact Apple, problem resolved.

 

[mannyvel]

After generating all that outrage what do we have? A user error. Doh!

 

[code-m]

After generating all that outrage what do we have? A user error. Doh!

Or more like one of those users who insist to post a picture on Instagram of every meal and thing in their life without knowing what to keep private and resolve things directly, someone who needs public acceptance and reassurance. Hmm

 

[9927036]

Did you read the article? A missed return does NOT lock your Apple ID.

Did you read the article? It specifically says the AppleID was frozen. Tell me the difference between frozen and locked?

 

[rmariboe]

Yeah but it makes you think. Someone at Apple could flip a switch (or there could be a glitch or a hack) and all your stuff would be broken. I guess the moral is, keep local backups of everything.

Wasn’t it always though?

 

[farewelwilliams]

Depends on whether the failure to receive the shipping box was Apple's fault or the carrier's fault, e.g. whether Apple failed to detect a delivery exception, whether Apple failed to request the delivery, etc. It could be at least partially Apple's fault, but not necessarily.

he knowingly got instant trade in credit. to immediately shrug off the trade in box issue suggests to me he essentially said "well if Apple doesn't want to send me another box, screw them, I got free money!"

 

[cmaier]

Did you read the article? It specifically says the AppleID was frozen. Tell me the difference between frozen and locked?

“disabled App Store and iTunes purchases and subscription services, excluding iCloud”

In other words, he lost the ability to buy or subscribe to stuff in the app store and iTunes. His AppleID was *not* frozen.

 

[gnasher729]

But why does a missed return allow Apple to lock your Apple ID. Apple ID isn't your wallet or payment method.

Companies deal with non collected funds in many other ways.

He was doing business with Apple. Apple sold him a MacBook with a rebate that depended on him sending in his old Mac. He didn't, so you owed them a few hundred dollars, so they refused to do business with him. By closing down all services that Apple provided to him.

There are many companies that I could owe money to, but few that provide services to me. There is water company / electricity company which are an exception because they provide essential services. There's Netflix. I wouldn't be surprised if they shut my service down if I don't pay. Nobody else as far as I know. And Apple.

 

[DeepIn2U]

Yeah but it makes you think. Someone at Apple could flip a switch (or there could be a glitch or a hack) and all your stuff would be broken. I guess the moral is, keep local backups of everything.

Pretty fearful ... and I should add ANY company you have where you are the client can do this:
Banks,
mortgage brokers,
trading account provider, etc.

 

[az431]

I really wish there was a iCloud at home option. Store all my iCloud data on a local NAS and in the actual cloud. This would solve the problem of having a backup, and not using all my bandwidth to upload and download all my pictures (Currently I take a picture and it saves to my iCloud, then gets re-downloaded on my all my other devices.)

There's this new thing called Time Machine you can use.

 

[tolsen718]

Typical victim mentality contributing to outrage culture nowadays. If Apple were a substantially smaller company they could have been cancelled. He "forgot" to return the trade in. Yeah ok. That's called not holding up your end of the bargain.

 

[entropys]

Did you read the article? It specifically says the AppleID was frozen. Tell me the difference between frozen and lockEd?

he couldn’t buy stuff anymore, because he didn’t pay his bills.

i repeat, he didn’t pay his bills.,

 

[tolsen718]

With DHH leading the charge, no less. He’s certainly mastering the art of stoking outrage on social media.

And he's pretty anti-Apple since the whole deal with his email app.

 

[firewood]

There are many companies that I could owe money to, but few that provide services to me. There is water company / electricity company which are an exception because they provide essential services. There's Netflix. I wouldn't be surprised if they shut my service down if I don't pay. Nobody else as far as I know. And Apple.

Credit cards? Cellular, cable, and network provider? Your mortgage or rent? (after foreclosure or eviction) Your auto or health insurance? Annual vehicle registration fee?

 

[Fudders]

Sounds like Curtis owes Apple an apology. And I’d bet anything they sent the box. Apple is run by one of the best operations leaders that has ever existed.

ha ha ha wow. Sucks that kool aid down! Jesus this most ridiculous statement I have ever heard

 

[xbjllb]

The answer to being at the mercy of iCloud is to have NOTHING on iCloud. Clears up SO much bandwith. It's not easy to figure out how to turn it all off or get stuff off it that was defaultly uploaded to it when you weren't aware when you bought that first iPad, but it's worth it. And there are plenty of apps to get photos and music to your various devices without it and in most cases, without syncing either.

As far as this guy, I bet he has other bill probs as well.

 

[ignatius345]

Wasn’t it always though?

Absolutely. But I think a lot of people forget how contingent all their stuff is on that one login.

 

[farewelwilliams]

It is related to Apple Card, though, in that if they lock the Apple ID associated with your purchased product, you can't rectify the Apple Card situation in any normal way because you use your Apple ID to update bank routing information.

If he had paid with any other card, he would have been able to update the banking information immediately through that card's web-site rather than waiting days for Apple's cumbersome backend support.

Apple is saying the account restriction is due to being unable to collect payment for the missing trade. That itself is unrelated to the Apple Card specifically as any card would have encountered the issue.

How you rectify the issue varies between banks.

Also in terms of privacy, you should know that that if you deal with American Express, you're talking to an employee of American Express. They treat their support team well.

If you call AppleCare, you could be talking to any random independent contractor who's then sending e-mails to any other random independent contractor. It's a mess. I used to be an independent contractor for AppleCare, and what he wrote about their support having to email the Apple Card team reminded me of what it was like for me as someone answering the phone having to get backend iTunes Store Support. Everything is outsourced to the nth degree. It *seems* like you are just talking to one organization and that everyone is employed by Apple, but that is not the case.

For me the red flag with the Apple Card was that it requires you to have an iPhone. I have an iPhone, but I am not getting a card that requires an iPhone. It's more of Tim Cook looking for ways to get blood from a turnip. They weren't happy enough with rabid consumerism. They had to go into the consumer debt business that it causes.

When I talked to the Apple Card team, it showed I was talking to Goldman Sachs. Goldman Sachs logo is on my Apple Card.

 

[macsareveryinteresting]

Glad it doesn’t affect your Apple ID. Apple would make a ton of people frustrated.

 

[jarman92]

I really wish there was a iCloud at home option. Store all my iCloud data on a local NAS and in the actual cloud. This would solve the problem of having a backup, and not using all my bandwidth to upload and download all my pictures (Currently I take a picture and it saves to my iCloud, then gets re-downloaded on my all my other devices.)

You can wirelessly back up your phone to your Mac, and also wirelessly back up the Mac to a NAS. Not as direct as it could be, but still pretty good.

 

[CrashSpyroXP]

What I find strange is rather than reach out to Apple to figure out what was going on this Twitter user basically made an ASSumption about Apple and the situation at hand. SMH

It's Twitter. Attention-seeking is the goal.

 

[and 1989 others]

The moral of the story, do not try and rip off one of the biggest tech companies in the world- especially if you are embeded deep in the eco system- they will always win.