You hit something critical - the e-mail Apple sent him had a bad reply-to address. This has happened to me, multiple times, with Apple and Apple Card. He definitely made some mistakes but Apple also made some mistakes and then made it more difficult than it needed to be for him to rectify things.
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Apple Clarifies That Missed Apple Card Payments Don't Affect Apple ID
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Customer at fault but blames Apple, typical, not wanting to except responsibility.
same with unpaid property tax. Your property gets auctioned off.
Sounds like his Apple ID was only limited in ability to make purchases. Shouldnt affect ability to use the id or cloud or anything. Short term issue while resolving the payment issue.
Not sure if you saw the part where he ignored subsequent emails from Apple. Seems like people hate taking personal responsibility, and instead prefer to bend over backward to find a way to blame others for their mistakes.
He seems to have a number of “unusual events” in his life along with ignoring emails, then go public and spin a false narrative about what happened and why. Sounds like a nice guy to do business with.
I do backup my Mac, there are plenty of people that don’t have macs and only have iDevices. And that doesn’t solve the problem. The problem is, if I take a picture on my phone, it uploads it to iCloud, the my MacMini downloads that image, then my MacBook pro Down loads that image, then my iPad downloads that image, if it’s in a shared album, my wife’s phone downloads that image then her Mac, my kids iPhones and iPads all download the same image. Now times that by 18000 images and videos, and my bandwidth starts to get hit pretty hard. Every time I wipe my phone or get a new phone, I have to download that all again. what I want is a device that sits on my side of the WiFi and handles all the local syncing.
I have a time machine but it doesn’t do what I’m wanting. I want something that sits on this side of my WiFi and handles syncing all my iCloud stuff between my devices without having to download a copy for every device I own.
Wow, the Apple fanboys are out in force. They have already judged, convicted, and executed Dustin Curtis, even though none of us really knows what happened.
Step back a minute, folks. Dustin may or may not be the in the wrong, we simply don't know. But I will note that I fail to see a motive here. After all, he paid what he owed in full when he realized what happened--not the sign of a dishonest person.
Ignoring emails from Apple is pretty normal for me. 99% of them are either scam or useless notices ("your AppleID has been used on a new iPad..."). And yes, I would also possibly forget about a return. Since Apple was supposed to send me a box, I just don't need to keep track of it. You know, I have a life, and it doesn't revolve around my Apple purchases.
That said, there are a few lessons here:
1. Do not use Apple Card and Apple Pay. The only time I did was when Discover Card offered a nice discount. Canceled immediately after. Don't put all of your eggs in the same basket. Don't let a company have too much data on you.
2. Do not use any of Apple's iCloud services. I don't use any. For me, Apple is simply a hardware provider. I have my own NAS for my music, movies, files. I bought fewer than 5 tracks from iTunes, all are now DRM-free. I use a third-party email provider as well. No, not Google or Yahoo, either. I have my own domain.
3. Do not use any Apple software. Yeah, I was an Aperture user. Live and learn. I would never ever use FCP, etc.
Apple is going to disable my AppleID? Fine, I can live with that.
Step back a minute, folks. Dustin may or may not be the in the wrong, we simply don't know. But I will note that I fail to see a motive here. After all, he paid what he owed in full when he realized what happened--not the sign of a dishonest person.
Ignoring emails from Apple is pretty normal for me. 99% of them are either scam or useless notices ("your AppleID has been used on a new iPad..."). And yes, I would also possibly forget about a return. Since Apple was supposed to send me a box, I just don't need to keep track of it. You know, I have a life, and it doesn't revolve around my Apple purchases.
That said, there are a few lessons here:
1. Do not use Apple Card and Apple Pay. The only time I did was when Discover Card offered a nice discount. Canceled immediately after. Don't put all of your eggs in the same basket. Don't let a company have too much data on you.
2. Do not use any of Apple's iCloud services. I don't use any. For me, Apple is simply a hardware provider. I have my own NAS for my music, movies, files. I bought fewer than 5 tracks from iTunes, all are now DRM-free. I use a third-party email provider as well. No, not Google or Yahoo, either. I have my own domain.
3. Do not use any Apple software. Yeah, I was an Aperture user. Live and learn. I would never ever use FCP, etc.
Apple is going to disable my AppleID? Fine, I can live with that.
Even assuming that is true, any human being with the awareness of a hamster would notice the old Mac and wonder why it was still there. A simple email to Apple Service would have caused a replacement box to be overnighted to him. And, it is hard to believe no box was shipped to him at the time or order. Apple runs one of the most advanced and efficient supply chain operations in the world. The trade-in kit was probably automatically ordered and shipped the second the purchase was completed.
If - IF - the return kit did not arrive that is not a case of Apple reneging on anything. It would be a case of misdirected shipment. One that was followed up by Apple via email that this guy says he responded to - eventually.
Doesn't stop FedEx from being berks. Or USPS or UPS, depending on who they use.
Apple offered me instant credit for a MacBook Pro trade-in. I had 14 days to send back the old laptop.
Understandable, however for your first concern that people who don’t have a Mac, there are other cloud based options that will automatically backup your camera roll and also able to link those services via the Files.app to upload or backup other non photo/video files. No requirement to backup apps as that gets downloaded when you setup a new phone.
Your second concern relating to your family’s issue is also resolved by the initial option of other cloud based auto backup. Some NAS companies have software to auto backup iOS products.
Ask the right questions and you will receive options or one can simply do a web search. It’s 2021 and there are plenty options, I don’t use iCloud others than for Keychain and some basic safari bookmarks. You don’t have you believe me, I can provide a screen capture of how much of the free 5GB of iCloud I actually use.
You obviously did not read the article.
Apple will freeze an Apple ID for a trade-in that goes south.
Mac OS has a Content Caching Server built in. It won’t do backups but it should help with local syncing and saving internet bandwidth.
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I *quoted* the article. MacRumors’ summary of what actually happened doesn’t match the facts of what actually happened, which is what I quoted.
This drama was great. A “wronged“ by apple designer goes to twitter to express his displeasure and the usual blue checks respond in solidarity without knowing the whole story. We later find out the truth - designer dragged his feet and didn’t take action in due time to keep his part of the deal he entered with Apple. Oh well, gotta love Twitter and its stupidity.
All that being said, rather than Apple locking his account, why not just reverse the instant credit they issued for the laptop? That seems like the sensible and cleanest way of handling this rather than locking his account which seems more extreme and outrage generating.
*edit*. Just read the 9to5 Mac article and it seems Apple did try to charge him the full amount but his Apple Card banking info was not up to date. So I guess this left apple no choice.
All that being said, rather than Apple locking his account, why not just reverse the instant credit they issued for the laptop? That seems like the sensible and cleanest way of handling this rather than locking his account which seems more extreme and outrage generating.
*edit*. Just read the 9to5 Mac article and it seems Apple did try to charge him the full amount but his Apple Card banking info was not up to date. So I guess this left apple no choice.
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Perhaps you should make a Plan B and keep it active. That’s true of any identity really. I have a Microsoft account for that, bc I don’t don’t like Google Facebook etc.
Just imagine getting locked out of your trading accounts 😉
Thats the problem with centralized economy and relying on 1 company for everything, they literally take control your life. Moral of the story, Apple at fault or not, distribute your business and services.
People have a fascinating ability to post incorrect observations. He say “Apple Music didn’t work”. What exactly didn’t work?
- Yes, we do know who was wrong- The customer was and admittedly so.
- He paid what he owed... after literally all other options beyond ditching Apple altogether had been exhausted. Every action (or lack there of) prior to that paints a picture of “motive” all day long.
- When you owe someone something you’re damn right you need to keep track of it. “Lost in the mail” or “didn’t receive” is no better than “my dog ate my homework”, or maybe you weren’t that doesn’t actually work.
- All of your lessons are analogous to throwing the baby out with the bath water. You’re free to use whatever card, service or software you wish but a much simpler approach would be to not be a loser and pay for your **** when that’s the deal you agreed to. In the past that would have been called “being an adult”.