Apple.com Preorder Status Thread (merged)

[dave006]

I finally got them to credit $36 to my account. Ha, nice job on the $12.

I also read here that someone got ATT to credit their account $250 for an early upgrade fee, which I cannot seem to find anymore. Does anyone know if this is true?

OK a couple of updates here, first the $36 should actually be on your account before you ask them to waive it. It works much easier that way.

Also, each CSR is about to provide up to $250 in account credits based on the issue you are calling about. Most will not offer more than $150 unless there is real issue customer recovery issue vs a perceived issue. You are not all entitled to a $250 credit just because someone else received one.

Note: The CSR can see your recent call history and if you are calling in all the time asking for the same thing, you are less likely to get any assistance.

Special Note: They are not going to do something for you that is going to get them written up or fired, sorry but most callers are just not worth that! Things like your account history, payment history and frequency of calls all impact the amout of credits that are offered.

 

[Brad714]

Just as an FYI, TRACK BY REFERENCE NUMBER WORKS NOW. Go to UPS and search by either your phone number or order number.

Image

Edit: 16GB Black/Slate Verizon ordered through Apple Store app, finished @ about 3:10 AM.

Tguilliams, did you happen to remove any characters when tracking your package by reference?
My black 64gb on AT&T was finished at about 2:12 AM CST has been preparing for shipment for the past 24 hours.

 

[TahoeDust]

Just as an FYI, TRACK BY REFERENCE NUMBER WORKS NOW. Go to UPS and search by either your phone number or order number.

Image

Edit: 16GB Black/Slate Verizon ordered through Apple Store app, finished @ about 3:10 AM.

Interesting. Mine does not show when referencing my phone number or order number. When did your go to preparing for shipment?

 

[tguilliams]

Tguilliams, did you happen to remove any characters when tracking your package by reference? My black 64gb on AT&T has been preparing for shipment for the past 24 hours.

Nope, just did my 10 digit phone number, no spaces or dashes or anything like that.

Interesting. Mine does not show when referencing my phone number or order number. When did your go to preparing for shipment?

It was at preparing for shipment when I checked before I went to bed last night (Around 3 AM EST) but I don't know the exact time.

 

[TahoeDust]

It was at preparing for shipment when I checked before I went to bed last night (Around 3 AM EST) but I don't know the exact time.

Gotcha. Sounds like yours is ahead of the average order. Mine did not go to preparing for shipment until earlier this evening.

 

[Brad714]

Most likely mine will not be going UPS, as all of my past Apple Store orders arrive FedEx Express/FedEx IPEDD/IPDD. Going to try FedEx now.

 

[dialed1]

Just as an FYI, TRACK BY REFERENCE NUMBER WORKS NOW. Go to UPS and search by either your phone number or order number.

Image

Edit: 16GB Black/Slate Verizon ordered through Apple Store app, finished @ about 3:10 AM.

One of my lines looks exactly like this! Wooo

 

[Aaleck]

ZhengZhou, China 09/16/2012 8:56 A.M. Origin Scan
China 09/16/2012 9:02 P.M. Order Processed: Ready for UPS


Yay.

 

[Cody21]

I hope my arrives via FedEx and not UPS. FedEx delivers around 9-9:30AM in my neighborhood as opposed to 4:30-5:30 with UPS.

 

[danilko1]

64GB White, ordered 12:07, says processing.

Actually it said Preparing for Shipment.

 

[dialed1]

Acutally my times are different 911 and 939

 

[blacksunset]

I have not even been able to get through to someone to Chat on the ATT site. I wants me to AskCharlie...

Do you guys have trouble getting someone on the chat?

wait for business hours.

 

[YankeeSR23]

Just as an FYI, TRACK BY REFERENCE NUMBER WORKS NOW. Go to UPS and search by either your phone number or order number.

Image

Edit: 16GB Black/Slate Verizon ordered through Apple Store app, finished @ about 3:10 AM.

I can confirm this is working now.

Tip: Put the phone number of the person ORDERING the iPhone. I upgraded my Dad's iPhone 5 (He's letting me have it in exchange for my 4S).

Under REFERENCE NUMBER I chose PACKAGE as my shipment type, typed my phone number in and tapped TRACK and the info appeared.

 

[TahoeDust]

wait for business hours.

Hours of Operation:
6 a.m.-3 a.m. ET
7 days a week

But I suppose you are right. I am sure there are more people available to help durring the day.

 

[wutang61]

I finally got them to credit $36 to my account. Ha, nice job on the $12.

I also read here that someone got ATT to credit their account $250 for an early upgrade fee, which I cannot seem to find anymore. Does anyone know if this is true?

yea its true.

im the someone.

 

[pHeNom]

I hope my arrives via FedEx and not UPS. FedEx delivers around 9-9:30AM in my neighborhood as opposed to 4:30-5:30 with UPS.

same here. Fedex delivered my rMBP early in the afternoon around 11is while UPS usually drops off my packages after 5pm.

 

[danilko1]

ZhengZhou, China 09/16/2012 8:54 A.M. Origin Scan
China 09/16/2012 10:05 P.M. Order Processed: Ready for UPS

Current Time in ZhengZhou: Sunday, September 16, 2012 at 2:10:08 PM CST

So it seems the order was processed 8 hours into the future. And was scanned 6 hours in the passed.

Current time her in California: 23:11PM 9/15

 

[karmatourer]

Can you give us the whole "story" on how you managed the $250 credit?
Can't wait for this.

yea its true.

im the someone.

View attachment 357879

 

[ashley1496]

Bitchin! My UPS tracking is available by reference number too! Boom!

It's says shipping by UPS Worldwide Express which is a 1-3 day shipping option with delivery by 10:30 am or 12.

For those checking I ordered a 32g white at 12:05 am Pst

 

[blacksunset]

mine is still processing.

ordered 2.41am CT on Friday via Apple Store and card been authorized.
Black 16GB.

delivers 9/21 but still waiting haha

 

[J.L.Photography]

Ordered at 3:21 eastern, prepd for ship, assume Monday I get tracking, arrives 21st

 

[blacksunset]

ZhengZhou, China 09/16/2012 8:54 A.M. Origin Scan
China 09/16/2012 10:05 P.M. Order Processed: Ready for UPS

Current Time in ZhengZhou: Sunday, September 16, 2012 at 2:10:08 PM CST

So it seems the order was processed 8 hours into the future. And was scanned 6 hours in the passed.

Current time her in California: 23:11PM 9/15

that the time in china!

 

[DayOfChaos]

Mine turned to preparing for shipment today, FedEx and UPS return nothing.

 

[Brad714]

Mine turned to preparing for shipment a few hours ago, FedEx and UPS return nothing.

That's okay for you, unless you've been in that phase for a day like I have. :/

 

[c1ar3]

My phone Preparing for Shipment i hope it comes by 21st!