What are the different states of an order?
We’ve received your order:
We’ve received your order and will begin processing it soon! You can modify your order details once the order enters the processing status.
Processing Items:
We are processing your order now. You can modify your order details through online Order Status, or by contacting Apple Online Store Customer Service.
Preparing for Shipment:
We're currently preparing your order and, as a result, are unable to modify it at this point. If items are being shipped directly to you, we'll send you a Shipment Notification email. If items are being shipped to an Apple Store, we'll send you a Pickup Notification email when they're ready to pick up.
Shipped:
Your order has shipped! Your carrier tracking number will be updated in online Order Status and the carrier’s website within 24 hours.
Shipping to Store:
Your item(s) have shipped and are on their way to the Apple Store. We'll send a Pickup Notification email to you when they're ready to be picked up. Please wait for that email before coming in.
Ready for pickup:
Your item is ready at the Apple Store. When you come to the store, just remember to bring the card you used for payment, or the order number and a valid photo ID. We'll need them to confirm your pickup.
Picked Up:
Your item has been picked up from the Apple Store.