Honestly, Apple should not swap the keyboard out for another that will fail and instead just swap the machine out to the 2018 version. They claim that it only affected a very small number of the previous models - so they would only have to replace a very small number. Oh wait, they are lying and don't want to replace everyone's, because they will all fail.
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Apple Confirms 2018 MacBook Pro Keyboard Has 'Membrane' to 'Prevent Debris From Entering the Butterfly Mechanism'
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Appleinsider gathered some reasonably good figures from Genius bars and 3rd party repair shops. The sample isn’t huge but the numbers are interesting. 2016’s had twice as many keyboard service as events as 2015’s. 2017’s improved on that but were still up on 2015’s.
https://forums.appleinsider.com/dis...s-failing-twice-as-frequently-as-older-models
I have a 2015 MBP too -- AKA the last good MBP. The butterfly keyboard is a disaster and I refuse to buy in -- even with the new key condoms. When my 2015 MBP dies, if they haven't given up on this failed experiment I will have to get a PC.
Thank you for this. So the failure rates are approximately as follows: 2015 was 6%, 2016 was 12%, and 2017 was 8%. If I owned a 2016 I would be happy that apple was extending my warranty for free. If I owned a 2017 I would lose no sleep over a 2% increase. I really think a lot of this outrage is engineered.
And that's 6%, 12%, 8% of all failures, not of all units in the wild. Actual keyboard failure percentages would be a fraction of that total.
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Let's see:
Doesn't make the best impression to me
- Apple designed a faulty keyboard in order to make the MBP 0.01 mm thinner
- Apple denied the problem even as data and hard facts proved them otherwise
- Only after some class action lawsuits went public Apple launched a keyboard replacement program
- Apple replaces faulty 2016 and 2017 keyboards with the same old faulty designed keyboards that will fail again - it's just a matter of time
- Apple released a new MBP with a fixed keyboard. This keyboard won't be available to 2016/2017 MBP owners.
- If you want a working keyboard just spend another 2,400-7,000 USD to buy a new 2018 MBP but please don't do anything more than surfing the web, sending emails or writhing a letter. Otherwise your powerful 6-core MBP will start throttling down to 800 MHz.
Thank you! Many on here keep defending Apple when they make horrible decisions. I’m surprised someone hasn’t pointed out to you that share value is up, so nothing is wrong!
If the facts aren't their official position, it would be nice if they clarified that so people can leave the sinking ship, as a trillion dollars aren't too big for the ubiquitous icebergs of facts and reality. If they've looked into it and found that the problem is caused by something else, it would be nice if they shared the facts so we didn't have to rely on the most plausible assumption instead.
If I'm buying a laptop - I'm taking a risk on the viability of the OS, the usability of physical ports on that device, the known expected daily battery life - those are risks that a buyer takes, and is responsible for.
A buyer should not be made to bear the risk of issues not common in normal use - broken keyboards, blotchy screens, exploding batteries - these are risks that the manufacturer should own over the reasonable life of the product. If Apple fixed the issue, they'll assume no new risk. Good for them. It should cost them no more or less to extend the repair policy to these new laptops, while at the same time giving new potential buyers confidence. I know this and can speak with great authority here, as I'm one of those potential buyers.
Don't know where you live, but where I live, they'd not be permitted to charge for repairs if the device cannot withstand what passes for normal use (e.g. uses other macbooks have no problem with). There's a reasonable expectation you're going to be able to use it like any other machine, without impaired durability, unless they've explicitly stated otherwise, and that means the machine has a defect as far as the law is concerned if this is not the case, and must be fixed free of charge. They're not doing anything they're not (here) already required to by law.
My problem is that it took 2 weeks for this to occur, and unless they have some reasonable explanation for why it happens other than "the same crap that didn't bother any of the 10 other machines you've used in the same way in the same environment messed up our keyboard", I can only expect it will happen again in about the same time. To fix the problem, I have to send them the machine and do without a computer for a couple of weeks at least.
They can keep fixing it, in which case I have the machine 50% of the time until I find some gullible buyer for it and can get a real machine, or they can let me pay a little extra to upgrade to a real machine. Looks like the 2018 models are a real machine if you don't mind extensive throttling, and I don't, really. I'll be underclocking the damn thing as soon as it comes in the door to limit the fan noise, anyway. But that's not on offer, so I can't get a machine that works.
Indelible impression, that's for sure.
Same 2015. Same view. However, I don't think Apple will reverse course with these design decisions. I also don't think Apple will regain trust with those who remember how good the Apple laptop once was. Every decision with the computer line has at least as much bad as good these days, and it's been this way for a while now. I don't think there's any going back. This is Apple now.
My kb failure was heat related, not debris. At a specific temperature, a number of keys would stop responding altogether. Bad adhesive between the layers, bad switches, and/or bad leads. Who knows.
The replacement kb remains functional as before, it’s been eight months
The replacement kb remains functional as before, it’s been eight months
Yes they are replacing it with a keyboard with the same design flaw. Previous question.
It would have strengthened your argument if they had denied your eligibility for the repair.
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Yes, they will replace that too. Discussion is over.
Yes and they will repeat that again and again until the extended warranty is over. After that the core problem still is not fixed. That discussion wil go on for a long time. If Apple takes responsibility for the core design flaw the discussion may be over. Not earlier.
That is not how it works with Apple's repair program. They will fix them even out of warranty, as long as they have not deemed it "vintage".
If they replace it with the same design flaw I don't see a real solution either. And that is exactly what they are doing.
Inform yourself about this particular repair program. That is exactly how it works.
If what you're saying is true, then yes, that sucks.
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You have misread the terms sir. https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/
They will repair it up to after 4 years after the purchase. That is beyond the extended warranty of the device, but it is still less than when it would be declared vintage as well depending on the date of purchase.
So as long as your Mac is not 6 years old despite the fact the consumer spent in excess of $1000.00 on it.
It's Criminal.
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4 years is nothing.
I have five Macs - late 2015 21.5" 4k iMac, mid 2011 21.5" iMac, 12" PowerBook G4, PowerMac G4 MDD and a Mac mini G4.
Now whilst I do not expect any of my G4 Macs to receive any support. I do expect some level of support for my mid 2011 21.5" iMac.