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Apple Facing Class Action Lawsuit for Offering Refurbished Replacement Devices Under AppleCare+
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To be clear, all companies honor warranties this way. Only guarantees require a new device, warranties provide that an item is repaired or that reasonable effort is made by the company to return a working product to the customer.
NO company can afford to honor a warranty as if it was a guarantee, to do so would see the cost of warranties exceed the original value of the item, and may even cause manufacturers to raise the price of the original item to cover to cost of warranties.
Even I can see, this class action is dead in the water, as changing the behaviour in this case will not be customer friendly.
NO company can afford to honor a warranty as if it was a guarantee, to do so would see the cost of warranties exceed the original value of the item, and may even cause manufacturers to raise the price of the original item to cover to cost of warranties.
Even I can see, this class action is dead in the water, as changing the behaviour in this case will not be customer friendly.
It's bad that you paid for a brand new device and you will get a refurb device if anything happens in just over 14 days. I can live with my repaired unit but with a refurb in just 14 days ? Never. It should be at least 3 months.
If you're going to call people names, in ALL CAPS, it helps to at least spell the word correctly.
Offering a replacement iPhone that is "equivalent to new in performance and reliability" is hardly deliberately trying to pass off refurbished as new. In fact, it's what they call refurbished as opposed to new. If it's new, it's not "equivalent to new." New is new. Think about that.
From AC+ terms and conditions:
If during the Plan Term you submit a valid claim notifying Apple that the Covered Device has failed due to accidental damage from handling (“ADH”), Apple will, subject to the service fee described below, either
(i) repair the defect using new or refurbished parts that are equivalent to new in performance and reliability, or
(ii) exchange the Covered Device with a replacement product that is new or equivalent to new in performance and reliability (both individually known as a “Service Event”).
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Pending the outcome of this suit, this could have the potential to change their repair process in the future. Rather this be a positive or negative, time will tell. Hoping for the latter.
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I thinks it fair to say your mileage may vary based on personal experience, as you most likely have read the current posts.
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I thinks it fair to say your mileage may vary based on personal experience, as you most likely have read the current posts.
How about also replacing the logic boards in MacBook Pros with new ones?
...not reballing the dGPU over and over again
...not reballing the dGPU over and over again
1. I have had better experiences with the Apple refurbs than with new units.
2. If Apple loses this suit, a lot of retailers/warranty/carriers are going to be in the same boat.
3. There's no real upside, Apple will change the wording in the future or the cost of AppleCare+ will go up to cover the cost of a new phone.
2. If Apple loses this suit, a lot of retailers/warranty/carriers are going to be in the same boat.
3. There's no real upside, Apple will change the wording in the future or the cost of AppleCare+ will go up to cover the cost of a new phone.
I am actually happy someone is sueing Apple for giving "refurbished" products which is considered used. I don't care if I get any money in return. If we win this lawsuit then apple will only replace phones with new not used. China actually refused to sell refurbished phones they said "no matter what you call phone that was used (refurbished) it is still used and we don't want used phones". We are not worse then people in China. Why should we under cut ourselfs, we deserve new products as well if the one we pay for fails.
You have to give folks a compelling reason to purchase a refurbished phone over a new one, people won't pay the same price. This is due to perception, not reality. My launch day iPhone 5 had 4 knicks in the edge where the bare aluminum showed through. The replacement new unit I exchanged it for had to be replaced due to the sleep/wake button problems at an Apple Store. This was only 3 months later and was done prior to the Service Bulletin now issued on this phone. The unit they brought out was in the little white refurb box, but was flawless in condition. I looked really close to find something wrong with it, but there wasn't. It lasted until my next upgrade was due with no problems.
If it hasn't been mentioned already, an Apple Senior advisor once told me on the phone that they are not allowed to refer to refurbished parts as "Refurbished", they are considered "Replacement units. " I asked if replacement units are considered to be in a refurbished state or a new state, and he replied that replacement units are ultimately devices that have new and used parts. And which supposedly go through a rigorous inspection prior to shipment. Which it's obvious on this particular threaded forum, some have had poor experiences.
In Another words, it's evident that replacement devices are considered to be a more exceptioned term for refurbished devices. And which, is the end result of having a customer to not ask too many questions, for those who are curious like myself. When I sense something is not right, it just makes me want to dig harder. And I will find out the answers.
In Another words, it's evident that replacement devices are considered to be a more exceptioned term for refurbished devices. And which, is the end result of having a customer to not ask too many questions, for those who are curious like myself. When I sense something is not right, it just makes me want to dig harder. And I will find out the answers.
I dissagree entirely about handing a new phone out.
1. Refurbs thus reclycling is good or the enviroment.
2. This will just push the cost of apple care.
3. Get f***ing real. Almost no company replaces a damaged product with a brand new one. Normally they replace the parts that need repairing.
1. Refurbs thus reclycling is good or the enviroment.
2. This will just push the cost of apple care.
3. Get f***ing real. Almost no company replaces a damaged product with a brand new one. Normally they replace the parts that need repairing.
That's not necessarily true. It depends on the company and do they stand behind their product, warranty and return/exchange process. I personally have had excellent transactions with failed devices, in which I was provided a new device with no questions asked. There are some companies that succeed because they Soley rely on the customer to return with continued business.
And it depends on what the company chooses to do with the repair. If it's labor intensive, then it only is logic to replace versus repair with timed maintenance and costs prohibitive. And of course, does the company have NEW Replacements in stock, otherwise, sometimes refurbished may be the only exception for times sake.
Any components that have analog functionality can and will eventually wear out. That means any components in a device that send or receive radio signals for example -- and that's several important parts in an iPhone.
I had an iPhone 5 new (day one delivery) out the box do random restarts
Apple replaced it
I've had several refurbished units (my current phone is one such). Apple replaced my phone last week as the compass was screwed (it developed a 140 degree difference). diagnostic tests won't show that
They did DFU's in store, and got the same fault
I'm happy with a refurbished unit, if they give it the same guarantee as a brand new unit, what's the difference ?
Most refurbs are in better condition than the ones people bring in
The only effect of this lawsuit if it succeeds will be for Apple to remove AppleCare
That way they have no responsibility other than warranty
It's the consumer who'll be screwed by this
AppleCare + is an insurance . Let's remove apple from the equation here and talk insurance.
Say you make an issuance claim, do you expect a new item or a refurb.
You are confusing the warranty of an apple device with additional isurance you bought.
I always thought that this was an American institution, making money by lawsuit rather than real work?
I've never had an issue with getting a refurb as part of a warranty claim from Apple.
Though with AppleCare+ being an insurance, offered by a 3rd party I don't see why I cannot recieve a new item as a replacement , when I make an insurance claim.
How many here would choose an insurance policy if it stated you would get "like new" replacement.
Though with AppleCare+ being an insurance, offered by a 3rd party I don't see why I cannot recieve a new item as a replacement , when I make an insurance claim.
How many here would choose an insurance policy if it stated you would get "like new" replacement.
Customer buys a brand new iPhone, takes it out of the box, changes his mind, never even turns it on, and takes it straight back to the store. Now it's not a new phone anymore, it is a "refurbished" phone. The only difference is that it had a little journey and was taken out of its box and put into a "refurbished" box.
With Macs it is quite common that when a new model is released, they stop selling the old model immediately, and all the products they have are sold as "refurbished" a bit later. So sometimes refurbished _is_ actually brand new.
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I don't know if you missed that the article said they are complaining about AppleCare replacements, not about warranty replacements. If it's 14 days old or 11 months old it is replaced under warranty, and the warranty conditions are independent of AppleCare conditions.
