[QUOTE=" Apple Fights Proposed Right to Repair Legislation With Warnings of Consumer Harm[/QUOTE]
I say this is total BS, Apple! Give us a break.
I say this is total BS, Apple! Give us a break.
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Apple Fights Proposed Right to Repair Legislation With Warnings of Consumer Harm
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Quote from Tim Cook...
"We must not let our consumers affected by hurricanes and other disasters know that there was a free FM chip in every iPhone to help them survive with free radio updates, because as I've said, there are no FM chips in iPhones."
And also Apple decides who repairs your phone. ACHTUNG!
"We must not let our consumers affected by hurricanes and other disasters know that there was a free FM chip in every iPhone to help them survive with free radio updates, because as I've said, there are no FM chips in iPhones."
And also Apple decides who repairs your phone. ACHTUNG!
The auto industry is not a good comparison. It’s far easier to repair a vehicle than it is to repair a very small electronics device built to exacting tolerances.
Even then, there are lots of things where you NEED to visit a dealer, even with a very healthy aftermarket source for parts. Imagine if independent repair shops could set the mileage on a cluster or create remote keys for vehicles. Abuse would be rampant. As such, vehicle manufacturers still keep certain things tightly locked down - usually anything related to security.
Does that include support docs that deal with security related components (like TouchID or FaceID). Does that include Apples special tools/software that configure these components?
Automotive manufacturers are allowed to keep security related stuff to themselves, so Apple will be allowed to do the same. And with so much in an iPhone related to security there won’t be many things shops could fix anyway (screens, batteries, buttons/switches and speakers/microphones).
But let’s get real here. Third party shops don’t want to buy Apple parts. If they’re using only official Apple parts then they might as well just apply to be an Apple Authorized Service Centre.
What they want is Apple documentation and procedures on repairing Apple devices, but they want to source their own versions (clones) of Apple components. This way they can make more money by using cheaper components but still rely on Apple to tell them how to repair devices.
Sorry Apple but anyone with a few braincells can see clearly threw your lies. Face it people want to be able to fix their stuff. A minor issue should not mean my 3k computer is garbage and I have to spend a crapton of money to fix what would of been minor for me to do myself.
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Just so you know that both those features are not security issues alone. TouchID sensor is nothing more than a finger print sensor. That sensor real power comes from the software behind it. Follow by not hard to have the phone system say after the senior is change the figure print has to be made on the phone and you fall back to the passcode until then.
Same with FaceID. FaceID is nothing more than a fancy camera that feeds a hash back to the device. The phone will know if the sensor was replaced and as such it just rejects all hashes until they are recreated.
So not a great example on security claim on that one.
Security on a phone at the end of the day is a combination of several things working together. You have to figure out which parts are really key. Sensors are a huge issue.
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Just so you know that both those features are not security issues alone. TouchID sensor is nothing more than a finger print sensor. That sensor real power comes from the software behind it. Follow by not hard to have the phone system say after the senior is change the figure print has to be made on the phone and you fall back to the passcode until then.
Same with FaceID. FaceID is nothing more than a fancy camera that feeds a hash back to the device. The phone will know if the sensor was replaced and as such it just rejects all hashes until they are recreated.
So not a great example on security claim on that one.
Security on a phone at the end of the day is a combination of several things working together. You have to figure out which parts are really key. Sensors are a huge issue.
I used to repair all of my Apple gear for decades. At one point I became an Apple Tech with a school district when the iMac first came out. We had 400+ of those, and I never had an injury, and they were so easy to repair. The MacPro models were a dream come true. I missed those days when Apple made quality hardware. Today, I don't mess with repairs, but I also hate visiting Apple Stores with the crowds, and some of the arrogant little prick's that work there. I think end users should be able to apply repairs if they so choose. For Apple to suggest they care for customer safety is laughable. The only thing that TC cares about is your money.
ifixit.com re Samsung Galaxy S10 teardown - repairability score - 3 out 10.
Some of ifixit's comments: "Battery replacement is possible, but still unnecessarily difficult.
Glued-down glass both front and back means greater risk of breakage, and makes repairs difficult to start.
Screen repairs require a lot of disassembly while battling tough adhesive."
ifixit.com re iPhone XS & XS Max teardown - repairability score - 6 out of 10:
Some of ifixit's comments: "Liberal use of screws is preferable to glue—but you'll have to bring your Apple-specific drivers (Pentalobe and tri-point) in addition to a standard Phillips.
Waterproofing measures complicate some repairs, but make difficult water damage repairs less likely.
Glass on front and back doubles the likelihood of drop damage—and if the back glass breaks, you'll be removing every component and replacing the entire chassis."
ifixit.com re iPhone Xr teardown - repairability score - 6 out of 10.
Some of ifixit's commets: "Apple again uses tiny uncommon Pentalobe and tri-point screws to stymie repair, but these fasteners are preferred over tough glue.
Waterproofing measures complicate some repairs, but make difficult water damage repairs less likely.
Glass on front and back doubles the crackability—and broken back glass requires an entire chassis replacement."
ifixit.com also has this or something similar to this, to say regarding battery replacement on the most recent iPhones: "The display-first opening procedure and easy access to the battery remain design priorities." I have had two iPhone battery replacements done at my local Apple store: one was done in less than 1/2 hour, and the other in less than 1 hour.
This is why I have, and will continue, to buy iPhones, Macs, and iPads. Apple could and should do better on repairability, but they are still ahead of the competition at least with respect to phones. However, the MacBook repair situation is considerably worse than the iPhone situation. That's why I am not a buyer of MacBooks. All of the Mac Pros, going back years (and including the late 2013 Mac Pro, which I have, are very repairable.) Having to cut tape and pry the screen off of an iMac in order to clean out dust or do repairs is also an inexcusable complication.
There is an Apple store and 3 Apple authorized repair shops within an hour of my rural house. I haven't checked as to the competition's repair facilities within an hour of my house, but I suspect are considerably more scarce.
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My only stance on this is Apple should provide parts and comprehensive data sheets for their products. Even if that means you needing access to some exotic tool to do the repair. This is no different for automobiles and other mass consumed items. Other than that. Government doesn’t need to do anything else.
And Apple’s concern about customers hurting themselves? lol. Every time I simply change my oil, there’s always a risk my car crushes me. Whatever.
And Apple’s concern about customers hurting themselves? lol. Every time I simply change my oil, there’s always a risk my car crushes me. Whatever.
Apple and Tim Cook are complete hypocrites.
The only reason they are fighting this bill is not because they are concern about customer's $afety.
NO ONE got injured by changing a RAM or an internal drive. Still they are soldering every component possible making disposable appliances rather than computers.
The only thing Tim Cook cares is about money. If he cared so much safety he never would have removed the MAG-SAFE feature to start with.
Apple sells overpriced old tech in its entire computer line (except the Mac mini which was recently upgraded).
Components are soldered making them disposable.
Apple keeps making thing more and more difficult and more expensive to fix so either they charge you an arm and a leg to repair it or just end up buying a new one, or you pay extra for Apple care.
So Either you pay overpriced Apple repairs or generate more revenue by having to buy something new.
Apple says they care about recycling. But most of its products are disposable non-upgradable.
Also it is quite sad how Apple manipulates the numbers.
They quote 99% of customer satisfaction, and then they say is only about iPhones. Because if they include Macbooks it will drop down to 50%.
The only reason they are fighting this bill is not because they are concern about customer's $afety.
NO ONE got injured by changing a RAM or an internal drive. Still they are soldering every component possible making disposable appliances rather than computers.
The only thing Tim Cook cares is about money. If he cared so much safety he never would have removed the MAG-SAFE feature to start with.
Apple sells overpriced old tech in its entire computer line (except the Mac mini which was recently upgraded).
Components are soldered making them disposable.
Apple keeps making thing more and more difficult and more expensive to fix so either they charge you an arm and a leg to repair it or just end up buying a new one, or you pay extra for Apple care.
So Either you pay overpriced Apple repairs or generate more revenue by having to buy something new.
Apple says they care about recycling. But most of its products are disposable non-upgradable.
Also it is quite sad how Apple manipulates the numbers.
They quote 99% of customer satisfaction, and then they say is only about iPhones. Because if they include Macbooks it will drop down to 50%.
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Have you read the ifixit teardowns? The iPhone batteries are prioritized with pull to release adhesive for relatively easy replacement.
I, like you, are likely part of the problem? We keep buying their products, (well actually there's been a huge drop in my Apple spend - I make a point of at least looking at non Apple alternatives now).
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What a way to miss the point. It's really about competition for repair shops and consumer choice. Not about individual tinkerers changing a battery.
Sheesh.
So what, let them take the risk. If you care so much Apple, fight for legislation that won't allow consumers to do their own auto repairs.
Which is worth more, sales picked up from your users not being able to get their ungodly expensive thing fixed and having to replace it,
OR
Sales lost because people got pissed they couldn't get their ungodly expensive thing fixed and decided to try out the competition instead.
+
The cost to Apples reputation of this terrible PR.
OR
Sales lost because people got pissed they couldn't get their ungodly expensive thing fixed and decided to try out the competition instead.
+
The cost to Apples reputation of this terrible PR.
Well tell the front page of MacRumors because they're leading with the story "
Apple Shipped an Estimated 36.4 Million iPhones Worldwide in Q1 2019, a 30% Year-Over-Year Decline
" but perhaps you know better.
In-fact please show your evidence that "sales were down 17% y/y, not 30%." because either MacRumors is wrong (and they'll pull the article if you're right) or you are talking bullc***. (hmmm.. look at your clever signature)
EDIT:
AppleInsider is also running the story:
https://forums.appleinsider.com/discussion/210760/
Are they wrong too?
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Lol sure you can use your macbook and have apple replace the 700 dollar keyboard every 3 months and the LCD every 2 years. Enjoy Apple crippling the performance of your phone after a year as well. (I can play this game too).
I hope Airpower is working well for you lol hahaha.
I'll take customer service that comes to my home next day and does the repair vs making an appointment with a genius and have them send out my device for 2 weeks to repair LOL
Not just Tim, Steve was also a huge opponent of doing your own repairs.
try that when your applecare expired, would be 300+ easy
I have delayed upgrading my iPhone 7 simply because of the lack of TouchID. FaceID is useless when wearing protective headgear. Bring back TouchID and you can have my money Apple.
It is as simple as that.
It is as simple as that.
No, it’s really not. Engineering is about tradeoffs. Repairability is an important part TO YOU, which is fine. But making something easily repairable means cutting other areas, such as water resistance, thinness, material types, etc.
The vast majority of customers don’t care about being able to open up their iPhone and tinker with it, the trade off is not worth it for them. Even if it breaks being able to repair it requires skills that would be beyond them.
Apple is going where the majority of the market is, because it’s the smart choice. If there was a strong market for smart phone repairability you’d be seeing companies offer devices that support that.
And to those comparing an iPhone to a car, come on. We are talking about products that are many orders of magnitude different in size. It’s MUCH easier to make a car repairable and maintain the other priorities than a smartphone. Smartphone require on tiny precision electronics and parts. You can’t make a smartphone that fits in a pocket AND maintain the same level of access the way you can a car.
Again, if repairability is important to you, that’s perfectly valid. But it’s NOT for many of us, we prefer other priorities.
I know lots of people here in the UK who hand their old phones onto their kids. All of these phones are outside of AppleCare and need a lot of screen repairs!
You may not keep hold of your old iPhones but lots of people do.
MUCH easier to have a big steel box, (that could KILL you AND others), on the road due to bad repairs but they allow it. Come on man, get a grip. Making a unit closed like that hikes prices and lessens competition.
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Twice as often my A**.
As a bit of anecdotal evidence the devices I've seen in use for the longest amount of time are PCs. Far longer than Macs - like night and day difference, (usually in business institutions). The reason for this may be software but the difference is there nonetheless.
APPLE is not worried about your avg joe DIY their iphones, cause lets face it how many of you guys know how to solder and have tools to open up a iphone, these adhesives are a real pain.
APPLE is doing this so repair shops would go out of business.
i took my friend's iphone 7 to apple due to not charging, apple wanted to charge her 350 for a replacement since its out of warranty.
i took it to the repair shop down the street from me, the guy only charged her 80 bucks to replace and solder the chip thats responsible for the non charging.
repair shops like louis rossman and co are the reason why apple is doing this.
APPLE is doing this so repair shops would go out of business.
i took my friend's iphone 7 to apple due to not charging, apple wanted to charge her 350 for a replacement since its out of warranty.
i took it to the repair shop down the street from me, the guy only charged her 80 bucks to replace and solder the chip thats responsible for the non charging.
repair shops like louis rossman and co are the reason why apple is doing this.
really apple, I know what really bothers you and is not what you're saying
stop using that lame excuse as a cover up story
we know the truth behind all this
you simply want to make money with the high repair cost that you charge
you are not worry about safety, you are worry about they making the repair themselves
or taking the device to someone else who can do it for a fraction of what you charge
so when that happens, you loose money
so you want to avoid that because you want to make money
I don't know why it bothers so much, oh yes I do know and is called greed
let the person break their computers that way they have a reason to buy a new one
so you see you still have the option to make money
seriously if I buy a car and decide to do a duke of hazard jump from a cliff
that is my problem, what ever I decide to do with the vehicle
the car manufacturer doesn't have nothing to do with it
they bought the device from you apple, the device no longer belongs to you
they can do whatever they want with it or taking to who ever they want
get over it Tim
stop using that lame excuse as a cover up story
we know the truth behind all this
you simply want to make money with the high repair cost that you charge
you are not worry about safety, you are worry about they making the repair themselves
or taking the device to someone else who can do it for a fraction of what you charge
so when that happens, you loose money
so you want to avoid that because you want to make money
I don't know why it bothers so much, oh yes I do know and is called greed
let the person break their computers that way they have a reason to buy a new one
so you see you still have the option to make money
seriously if I buy a car and decide to do a duke of hazard jump from a cliff
that is my problem, what ever I decide to do with the vehicle
the car manufacturer doesn't have nothing to do with it
they bought the device from you apple, the device no longer belongs to you
they can do whatever they want with it or taking to who ever they want
get over it Tim
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So, if the iPhone had replaceable batteries that could be easily removed whilst undertaking repairs, Apple would support the initiative, eh?
You have absolutely no clue what you're talking about. I do tons of Apple repair as a reseller and at the same time I work on cars as a hobby and I own multiple old ones. The cars are far more complicated than computers. They have a ton of different systems that are implemented different by every manufacturer. When working on cars you have to be your own mechanic, electrician, upholstery guy, chemist, electronics expert, locksmith, etc.
And no, you don't have to go to the dealer. Some of my cars are old, if I bring them to a dealer today they wouldn't know which end to approach it from. Have to deal only with independent/aftermarket people on older cars.
Computers are far easier. They have a limited amount of smaller parts that require far less space. Of course if you go into component repair on a logic board things get more complicated but it's still a piece of cake comparing to rebuilding an engine in full. So no, cars are more difficult and tiring both physically and mentally.
Apple...as consumer hostile as they’ve ever been....