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Apple Geniuses are reportedly unbricking iPhones
- Thread starter pugnut
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Spending $75,000 to please 100,000 iPhone hackers would turn into more and more future expense supporting future hacks--or trying and failing to--and in the end making people mad all the same anyway.
And I have to doubt your 100k figure: that would be ~10% of all iPhones!
now you're getting close to the truth of the matter in my opinion.
the more I think about it, the more this seems like a CS move.
CS can be a huge expense. Locking down all iPhones to one format will save Apple enormous amounts of money.
This is totally independent of any obligation to AT&T or their desire to keep that revenue flowing.
If you know anyone who lives in Europe (particularly France, UK or Germany) ask them, iPhones can spotted on the street. Ask any Apple retail employee and they will or won't tell you that several times a day someone comes in and wants to buy 50+ iPhones. None of these phones are being activated on AT&T.
Please don't make me explain the difference between anecdotal and scientific observation.
Please?
If you're implying that your statements are anything other than opinion then please do.
It's the difference between saying the moon is made is cheese and actually going to the moon, digging up a sample of moon rock, and testing it for the presence or absence of cheese.
The former is speculative and, while perhaps making for interesting conversation, ultimately useless, while the latter actually gives you real information that you can use to make sense of the world we live in.
I assure you, a very large % of problems people have with their computers for which they seek tech support, are "self inflicted"
Lmao
Some people just can't read. The Software License Agreement is plain and simple. Unlocking an iPhone is reverse engineering the firmware and prohibited by the agreement. End of story. Apple owes you nothing. It's not apples fault you can't comply with the Software License Agreement you made with apple when you pushed the power button the first time. The license agreement clearly states "BY USING YOUR iPHONE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE."
Some people just can't read. The Software License Agreement is plain and simple. Unlocking an iPhone is reverse engineering the firmware and prohibited by the agreement. End of story. Apple owes you nothing. It's not apples fault you can't comply with the Software License Agreement you made with apple when you pushed the power button the first time. The license agreement clearly states "BY USING YOUR iPHONE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE."
Wrong, sir! Wrong! Under section 37B of the contract signed by him, it states quite clearly that all offers shall become null and void if - and you can read it for yourself in this photostatic copy - "I, the undersigned, shall forfeit all rights, privileges, and licenses herein and herein contained," et cetera, et cetera...Fax mentis incendium gloria cultum," et cetera, et cetera...Memo bis punitor delicatum!" It's all there, black and white, clear as crystal! You stole fizzy lifting drinks. You bumped into the ceiling which now has to be washed and sterilized, so you get nothing! You lose! Good day sir!
Sorry having a little problem with this logic. You state that they are under obligation to restore the phone to factory standard when it was the comsumer that modified the software?
A lot of companies will not service your computer until returned to original state by the comsumer. If you change a video card and later have problems Dell and others will require you to re-install the original equiptment first. So if you modded the software on the iPhone, you need to get it back to factory state before they will service you. If you can''t then they can refuse you service or ..... charge you some green backs to restore you.
Once again people are making legal claims with apparently no knowledge of the laws.
We know there are a lot of people out there that are just agravated. That is fine, you want to bitch, that is fine. But to make statements as to the legality of their actions and the rights of the hacker with zero laws to back you, serves no-one and only confuces others that can't tell the difference between a rant and the law.
If you turned the power on on the the device you used it. If you opened the box you intended to use it. If you did not like the conditions of the contract you had the ability to return it un-open and also after opening for a fee. The contract language is clear for the vast majority of the people. Define "IS".
If the WIndowing interface caused problems with the original software, then yes, it is not only acceptale, but an expected outcome. And no, Apple is not obligated to fix you hacked macbook. Any unsupported modifications - ANY - on any device are done at your own peril. If you have the knowledge and wherewithal to do the hacks, you should be fully capable of grasping the consequences too.
If you bricked your iPhone and are whining about it, you better believe I'm going to think twice about letting you use my computer!
No, and no one is saying you're a bad person. You're simply a person who took a gamble, and lost.
So what happens someone brings in their modified iPhone for whatever reason and the Genius updates the firmware without the owner's consent, destroying his/her $400 investment?
Because that happened to me tonight
Because that happened to me tonight
^^What was the reason? Because ever since I bought 3 phones and unlocked them I haven't dared bring them to the apple store for service (not that they've needed to be serviced or anything). I would have thought that would be common sense.
I bought the first one with the understanding that whatever messed up in the unlock/mod process would be my own responsibility, and relying on Apple would be pretty stupid. When the unlock worked on the first, my dad and sister were happy so they got one each for themselves and I did those too.
No offense, but handing your phone to an Apple or AT&T customer service rep, especially now that the update is out, is pretty much guaranteeing that it will get bricked if it's unlocked.
I bought the first one with the understanding that whatever messed up in the unlock/mod process would be my own responsibility, and relying on Apple would be pretty stupid. When the unlock worked on the first, my dad and sister were happy so they got one each for themselves and I did those too.
No offense, but handing your phone to an Apple or AT&T customer service rep, especially now that the update is out, is pretty much guaranteeing that it will get bricked if it's unlocked.
So you modified your phone and brought it to an Apple store. The Genius carried out his normal procedure for servicing an iPhone and your implying it's the Genius's fault your phone is bricked? LMAO Did you inform the Genius that you made unauthorized modifications to your phone?
So what happens someone brings in their modified iPhone for whatever reason and the Genius updates the firmware without the owner's consent, destroying his/her $400 investment?
Because that happened to me tonight
Even before modification, it had a software-based fault. It was one of those things where you never really know it's gone or if it's isolated because it doesn't appear consistently (or often) at all. So, when it reared its ugly head again even after modification, I felt that I was entitled to an exchange since the hacks obviously had nothing to do with it. I took it to them to get it swapped out; I demonstrated the problem and they disappeared with my phone. I thought they were getting me a new one, but instead they decided that they were going to try and fix the problem without even letting me know. I didn't even get a simple, "We're going to try to restore the phone, hang on for a few minutes." They just left with it and brought it back to me as a brick and denied the exchange. So I walked in with a working unit (pre-existing software defect excluded) and left with a brick.
Does that sound in any way fair to you? Does modifying my phone mean that I deserved to have them brick it without my authorization?
You are insane, then.
Modifying a phone is NOT illegal; it means that my warranty is void and I understand that. It does not mean that they can take my modified phone to the back, insert the final nail in the coffin without my consent (updating to 1.1.1, which based on all the signage they KNOW can and will kill modified units), then hand it back to me like that.
If I walk in with a working phone, I should leave with one -- especially if NO WORK was authorized. Simple as that.
Modifying a phone is NOT illegal; it means that my warranty is void and I understand that. It does not mean that they can take my modified phone to the back, insert the final nail in the coffin without my consent (updating to 1.1.1, which based on all the signage they KNOW can and will kill modified units), then hand it back to me like that.
If I walk in with a working phone, I should leave with one -- especially if NO WORK was authorized. Simple as that.
That's your problem. The old "entitlement mentality" even when YOU took action that absolves Apple of ANY liability. Not to mention, if you KNEW the warranty was void, on what grounds did you feel "entitled to an exchange?" And who are you to say that it was OBVIOUS the hacks had nothing to do with it?
And so, sir, are YOU insane? Or just willfully ignoring information that was right in front of you all the time?
Do not edit my posts and change the context. Thank you.
The fault that prompted my exchange request existed prior to any modification. FACT.
And that's why I showed up. I didn't request for them to fix the problem, I asked for an exchange ONLY. I demonstrated the problem on the spot, which is exactly what I was supposed to do if I wanted an exchange. Furthermore, I was not at the Genius Bar but the front register. In other words, I did not bring it in for service or expecting service at all.
I am entitled to an exchange because the fault existed before any modification and therefore the hacks had absolutely nothing to do with it. Do you not understand this?
But you couldn't be bothered to exchange the phone BEFORE you hacked it. FACT.
You were not "entitled" to an exchange. You were entitled to a phone that worked as Apple and AT&T intended. So they could very well have simply taken it in for repair. If you bothered to read the warranty, Apple has, at its option, the right to repair or replace.
And once you hacked it, you were perfectly willing to hand in a phone you KNEW to be outside Apple's warranty--by your own admission--for a new one. That, sir, comes very very close to what we call "fraud."
The complete lack of thought in this comment amazes me. You broke your end of the bargain by hacking the iPhone. Apple isn't suddenly saying you can't use your iPhone. Continue to use it as it currently is. Just don't expect them to hold up their end of the bargain (to fix software bugs through updates) if you didn't uphold your end.