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So my Late 2013 rMBP 15" has graphics corruption issues when using the discrete card (i.e. always, because I edit video for a living), like the attachment here. It gets really really bad at times, but never actually forces the computer to shut down or anything like the 2011 issues.

Is this grounds for replacement? Apple's repair program only covers up to early 2013.
 

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Is this grounds for replacement? Apple's repair program only covers up to early 2013.

Depends on your local laws. In some regions (eg here in Australia), a major hardware failure of a device of that cost is grounds for a replacement (at the consumer's option) well after the first year of warranty.

In Boston, I'd imagine you're owed nothing after the first year unless you forked out for AppleCare. I wouldn't know, though.

This repair program won't cover you, though it wouldn't surprise me if it's later expanded to handle your model as well, or if another program is introduced for your system. I wouldn't hold my breath, though - it may just be that you're a victim of bad luck.

Does anyone know if they replace it with the same logic board or have they redesigned/ fixed it?

No one here seems to know for certain, but all signs point to Apple using more boards with the same defective design, as they usually do with their repair programs.
 
So my Late 2013 rMBP 15" has graphics corruption issues when using the discrete card (i.e. always, because I edit video for a living), like the attachment here. It gets really really bad at times, but never actually forces the computer to shut down or anything like the 2011 issues.

Is this grounds for replacement? Apple's repair program only covers up to early 2013.

Only the early 2013 and earlier are covered by this repair extension. You should still contact Apple, but it's unlikely they'll cover it free as there hasn't been a widespread problem with the graphics in the late 2013s that I've seen.
 
So my Late 2013 rMBP 15" has graphics corruption issues when using the discrete card (i.e. always, because I edit video for a living), like the attachment here. It gets really really bad at times, but never actually forces the computer to shut down or anything like the 2011 issues.

Is this grounds for replacement? Apple's repair program only covers up to early 2013.

I would bring it to the store and show them proof. If they beat around the bush go on the chat web site and talk to them about the issue, what you did so far (I took it to the store blah blah). Have them do a remote session so you can show them proof. Besides pictures take a video using your phone when the issue occurs then copy the video to the computer and you can show them via the remote session. Be nice to them even though you may feel like hitting them at times, they are usually helpful. This is how I got the job done when the store would not qualify my machine for the recent repair program, I have early 2013 Retina 15".

-Mike

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It's swift. They sent my mid-2010 15" MBP to California from the East Coast and I got it in less than 5 days.

Since the Quality exchange program for my mid-2010 15" MBP ended in December of 2013. And, I only really figured out that my MBP was kernel panicking because of the "Latent Manufacturing Defect" in early 2014, I had to try twice before they mercifully replaced the logic board free of charge. By twice, I mean that I got an appointment with the Apple Genius Bar twice. The second time was a charm.

I'm glad that Apple are doing this for 2011 owners with Radeongate. Even, though, my MBP was the prior Generation (Nvidia GT330m), the video issues did make the notebook unusable.

I am not sure what is exactly wrong with the 2011 15" MBP's with the Radeon cards. And, I hope Apple will fix the root of the issue. I know I am hoping the same with my MBP and it's been 5 months or so now since it has had its logic board replaced and my MBP is doing great. No KP's like before. But, I am also a lot more cautious. Not sure if the mid-2010 MBP is heat related but I run a 180mm fan now on the bottom of my MBP just in case. I've modded it to run off of an AC adapter.

Image

Haha, that is a serious mod you got there my friend!

-Mike

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Just install GpuTest and run this in Terminal:

for i in {1..500}; do open -g -W '/Applications/Utilities/GpuTest_OSX_x64_0.7.0/GpuTest.app' --args '/test=fur /width=120 /height=70 /msaa=4 /benchmark /no_scorebox /no_log_score /benchmark_duration_ms=38000'; sleep 80; done

It's just a small window, so you can continue working - until it may die.

Thank you my friend you saved my bacon! I used this test to produce proof for Apple that I had the issue and my machine should be repaired under the program. I was able to easily reproduce the issue after running GPU Test for a few minutes.

-Mike
 
Update, good news!

So I sent in my machine to the Texas repair center and it came back today, turn around was only a few days pretty fast. Repair was free. Not only did they replace the logic board but they also replaced the display clamshell. Looks like they replaced the whole LCD display and the center hinge. Looks good. I ended up putting the machine for sale after sending it for repair so I'm in the process of selling it, machine is in excellent condition. Just got a MacBook Pro Retina 13" still getting used to this small thing but performance wise it runs pretty good and seems comparable to my i7 2.7GHZ quad core on the Macbook Pro 15" Retina early 2013.


I looked at the info for the video card on the machine after the repair but its exactly the same:

NVIDIA GeForce GT 650M:
Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]


-Mike

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Depends on your local laws. In some regions (eg here in Australia), a major hardware failure of a device of that cost is grounds for a replacement (at the consumer's option) well after the first year of warranty.

In Boston, I'd imagine you're owed nothing after the first year unless you forked out for AppleCare. I wouldn't know, though.

This repair program won't cover you, though it wouldn't surprise me if it's later expanded to handle your model as well, or if another program is introduced for your system. I wouldn't hold my breath, though - it may just be that you're a victim of bad luck.



No one here seems to know for certain, but all signs point to Apple using more boards with the same defective design, as they usually do with their repair programs.

No idea, my mentioned part 605-3816 for the replacement logic board but I'm assuming that's just a generic internal part number.

-Mike
 
So I dropped my macbookpro 17" last Saturday in one of the Apple Authorised Service Providers in my current location (Muscat, Oman)... I just explained to the guy that my machine is one of those unlucky one with the videocard problem and he received it for repair.

But until now, I didn't get any call
 
An update on my experience here in Australia.

I rang the blokes at Apple tech support, but before I did I did a pre-emptive email which had:

• proof of purchase of the 17"
• photos on my 17" when it carked it showing the screens;
• authorised repairers notes on the issue; and
• tax invoice from the authorised repairer showing what was done and cost.

So my phone call entailed of telling what had happened, that I had documented proof that could be emailed, which was then subsequently emailed. Following receipt of the email, the tech bloke confirmed that I would be repaid my costs and also received an email confirming the same and it would be paid into my account.

So, aside from the massive frustrations in the first place of my 17" and the mother board needing to be replaced, the service from Apple following their announcement was second to none.

So, with it all fixed and a 1GB SSD installed, there's no way for the foreseeable time that my 2011 17" will be superseeded that I need to replace it anytime soon as it's just a fast as what's currently available.
 
So what should be displayed "on check your coverage" tool in order to be eligible for repair? I have very first rMBP 15" and sometimes the screen is off while my Macbook is on. The only way to bring back picture is to hold the power button to turn it off and on again. However upon entering my serial number, although I can see it is still covered until mid 2015 due to extended Apple Care, I see no other information related to this issue.
 
So what should be displayed "on check your coverage" tool in order to be eligible for repair? I have very first rMBP 15" and sometimes the screen is off while my Macbook is on. The only way to bring back picture is to hold the power button to turn it off and on again. However upon entering my serial number, although I can see it is still covered until mid 2015 due to extended Apple Care, I see no other information related to this issue.

The purpose of entering your serial number is to see whether or not your MacBook Pro matches one of the affected models. If you have one of the affected models and you are suffering the problems described you follow the process for your particular country here.

As your MacBook Pro is still covered by Apple Care then if you have any issues you should arrange to have it repaired under that programme.
 
The purpose of entering your serial number is to see whether or not your MacBook Pro matches one of the affected models. If you have one of the affected models and you are suffering the problems described you follow the process for your particular country here.

As your MacBook Pro is still covered by Apple Care then if you have any issues you should arrange to have it repaired under that programme.

If you read it again:

"Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site."

For me that rather sounds like Apple would know which serial numbers might be affected and upon entering your serial number on their website, it should say something like "your Mac might be affected, please contact our service center".
 
If you read it again:

"Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site."

For me that rather sounds like Apple would know which serial numbers might be affected and upon entering your serial number on their website, it should say something like "your Mac might be affected, please contact our service center".

You are quoting a MacRumors article rather than reading the Apple Support page. :eek:

That states:
Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products. Emphasis added ;)
 
You are quoting a MacRumors article rather than reading the Apple Support page. :eek:

That states:
Use the "Check your Coverage" tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products. Emphasis added ;)

You just beat me to this, wow. I logged in and I saw your post. I saw this a lot on the forum, it is merely a way to identify your device (that is if you don't know how to do so by going to the useful  icon in the top left lol)
 
So my Late 2013 rMBP 15" has graphics corruption issues when using the discrete card (i.e. always, because I edit video for a living), like the attachment here. .

As a fellow video editor I must ask - are you using Adobe's Suite (Premiere, After Effects), or have you installed CUDA drivers?

There is a massive thread at Creative Cow of people using Premiere and After Effects and getting horrible corruption just like yours, even on 2014 MBPs...

https://forums.creativecow.net/thread/3/961633

It's why I'm not buying a new MBP now. NVIDIA and Apple and Adobe all say it's the other guy, but bottom line is the Macbook Pros cannot currently run Adobe apps reliably. Which is, needless to say, a disaster for creative pros.
 
As a fellow video editor I must ask - are you using Adobe's Suite (Premiere, After Effects), or have you installed CUDA drivers?

There is a massive thread at Creative Cow of people using Premiere and After Effects and getting horrible corruption just like yours, even on 2014 MBPs...

https://forums.creativecow.net/thread/3/961633

It's why I'm not buying a new MBP now. NVIDIA and Apple and Adobe all say it's the other guy, but bottom line is the Macbook Pros cannot currently run Adobe apps reliably. Which is, needless to say, a disaster for creative pros.

Yep, this is exactly it. The company and I are fully invested in the full Creative Cloud suite, it's all we use on a pretty large scale. I've got Premiere open pretty much all the time, and definitely have CUDA as I do a lot of intensive work with higher resolution footage. I can turn my discrete card off with gfxcardstatus and the problem seems to disappear, although if I wanted to disable it I'd have bought the base model. And since our only machines are Late 2013 rMBPs and trashcan Mac Pros, this coupled with the bottlenecked USB3 implementation in the trashcans is a pretty awful one-two punch.

Hope this gets resolved soon.
 
repair lcd?

Can anyone who has had this done confirm IF they replace the LCD display? I have a great display and don't really want to get an LG back.
 
Replacing the logic board with the faulty GPU does not require LCD replacement.

That said, some users in this thread have reported that service providers are going ahead and performing work on systems that was not requested of them, claiming that all sorts of parts were malfunctioning and needed switching out as well. Screens, trackpads, batteries, the list goes on...

It's anyone's guess as to whether the techs near you will do this, but you could always ask them not to. If you drop your system off at an official Apple store (as opposed to a third-party authorised repairer, many of which don't even do the work on-site), then I would be highly surprised if they do anything without your consent.
 
UK Early 2011 MBP Owner

After speaking to Apple over the phone about this, I took mine into an AASP in my local town, and there it passed the VST, at which point he said that there was nothing wrong with it and that I had Adware which would cost £99 to remove (LOLNO) - I had put on a fresh build of Yosemite just a few hours earlier.

Obviously I argued that my symptoms are exactly as described and the Apple Support rep over the phone also agreed with me. He told me that I should go to a proper Apple store to get this fixed - that alone will cost me £20 each in rail fares, which as a student is difficult.
 
Just had mine returned.
It was an authorized service provider in Sweden. Says my MBP 15 passed VST, ASD OS and ASD EFI test so no service done + needed to pay 100$ fee for having them check. Guess I'll have to try again at an Apple Store.
 
Had my appointment at the Apple Store in Berlin today.

Glad to say it failed the graphics test with flying colours!

Managed to take a quick picture while the Genius was elsewhere...
 

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Went through quite an ordeal getting my mid-2012 mbpr repaired. Was having random freezes/restarts when playing video - classic early video failure symptoms, but not frequent enough to guarantee them occurring during the Apple Store "test". As others have said, this test is a complete joke and clearly not designed to stress the machine in any significant way. If you're relying on this test to qualify you, don't -- you basically need to show your machine's video going nuts or shutting down in front of someone to qualify for the extended program, unless your machine is so far gone that you can predict it will fail in any given 15-minute window.

When I reiterated that I was 98% sure this was the video issue based on my extensive reading about the symptoms, they suggested I send it to their repair facility for additional testing. I hoped that they might have more sophisticated or appropriate methods available there. They assured me that they would call with the results of the testing and offer me a choice to pay for a new logic board if they couldn't find a video error themselves. I made sure to confirm I was not authorizing any paid work in advance, because I didn't want to send them a laptop saying "please fix this under your remediation program, but if you want to bill me anyway, that's cool" for obvious reasons. I wanted to hear what they had to say, and then I'd decide whether to pay them the $310 or not.

Five days later I got a call saying my machine was back. I thought they must have confirmed the video problem and replaced the logic board, since I hadn't heard from them about any diagnosis. But when I arrived at the store, they said I owed them $310 - they had replaced the logic board after not identifying the issue. They had also weirdly enough replaced the upper clamshell and the magsafe power board - neither of which I had requested, but their tests had apparently identified issues with both (I hadn't noticed anything in everyday use). The repair center charges a flat rate of $310 whether they fix one problem or several, they told me - and since the total value of these repairs was pushing $1k, I should be thrilled it was so cheap.

I replied that I had never authorized ANY paid work to my machine, I was simply hoping for a more thorough diagnosis by more experienced techs at the repair center, and I had been assured that I would have an opportunity to say yes or no to any paid work they suggested. This resulted in about a half hour standoff with a series of employees and finally the manager, which finally resulted in them canceling the bill. They finally admitted that not getting my OK before making paid repairs was their mistake, and that they'd have to eat the charge. They were reluctant until the end, and tried to make me feel like I was the jerk for not going along with their bait and switch.

Lessons? Even though Apple has technically admitted a defect, it is not trying very hard to fulfill on it - don't expect anyone to take your word for it, and don't expect a useful test in the store. I'd suggest using your own test (maybe one of the video stressors suggested upthread) and trying to convince a genius that you have nothing to gain by asking for a new logic board if yours was working properly. Be persistent - they've been dug in for a long time on this issue, but they're in the wrong, and I think enough people know they're in the wrong that they'll have to do the right thing eventually.

I'm having the same experience. Call center called me just an hour ago saying that it's a logic board issue & that I had to fork $310 for a repair. They gave me no specifics on what's wrong, how they diagnosed the problem, no details whatsoever. It's like dealing w/ mechanics who won't tell you anything.

They forwarded me to customer relations after I argued on the delay (>1 week) & them not being upfront on what the repair plan covers. This guy was nicer, understood my video issues & went to authorize repair despite Apple's stringent policy.

It still feels like I was lied to & taken hostage. Apple promised to fix my video issues, held my laptop longer than quoted, looked for some slight to weasel out of the deal, and force me to pay or sign off my right to the repair program.
 
Interesting that they say it's a logic board issue, given that the GPU the repair program covers is attached to it. Every system the repair program covers is getting a replacement logic board anyway.
 
Can anyone who has had this done confirm IF they replace the LCD display? I have a great display and don't really want to get an LG back.

I had my LG replaced by LG rev. II due to retention issues and some say it is even better than Samsung (better blacks).
 
If you talked about it in terms of a "class action lawsuit", I'd be very surprised if they knew what you were talking about.

The serial number of your system is programmed into the logic board, which is the part they're switching out during these repairs. The tech is supposed to program your system's serial into the replacement board at the time of installation.

Seems just as likely to me that they merely got the numbers mixed up when they did that. Though it sounds like you're savvy enough to check the serial on the bottom of the unit in addition to About This Mac - I assume they're currently matching each other?

Speaking of which, sometimes they forget to program in a serial at all. Either way it causes trouble - many apps will malfunction if the system serial suddenly changes. Time Machine doesn't like it much, for example, and will use it as an excuse to start a fresh set of backups.
 
But you bring up another point that indicates to me Apple still has no proper fix for this discrete GPU card problem.

Supposedly none of the old logic boards (even new) were deemed as satisfactory replacements. Those who spent $600 or more for Apple to replace logic board in time past had the exact same bricking occur within days, weeks, or months after the replacement.

Er, you've lost me there - what are you suggesting?

At least as far as I've been able to make out, Apple is simply using boards with the same defective design (which haven't failed yet) to replace those boards which have failed. This is their usual modus of operation - the goal is not to "give users a system without the problem", the goal is to "give users working systems up to a certain amount of time, after which they can buy another Apple product".

As far as I'm aware, this approach merely serves to stop people from suing them into a "real" solution (I'm interested in what this note from your law firm has to say, because as far as I'm aware the class action suit associated with this matter wasn't resolved?).

That said, customers who are inconvenienced by multiple repairs and extensive downtime do tend to get replacement systems (which, depending on what's in stock, may or may not be the same model with the same problem), and in some areas of the world, a straight-up replacement can legally be requested on the first major failure.

Your case appears to differ from everyone else's. One thing that confuses me is that they told you the location of the owner of your new serial - even giving a hint would be a violation of privacy law, at least, here in Australia.

Where exactly did you have your system serviced? The authorised repair center you mentioned, or the official Apple Store you mentioned?
 
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